What is Verint Platform and what does Verint Platform do?

Verint Platform is a customer experience automation platform for contact centers. It uses AI and data to automate interactions, understand customer behavior, and improve efficiency. This helps businesses reduce costs, boost customer satisfaction, and make better decisions through data insights. It's highly customizable and integrates with existing systems.

How does Verint Platform integrate with other tools?

Verint Platform offers an open platform approach, enabling seamless integration with existing systems. This allows businesses to connect various tools and customize their solutions for optimal efficiency and a unified customer experience. The flexible API further enhances integration capabilities.

What the main competitors of Verint Platform?

Top alternatives to Verint Platform include Dialpad Customer Intelligence Platform, NICE CXone, and Talkdesk. These platforms offer similar customer experience and contact center functionalities, including AI-powered features, workforce optimization, and analytics.

Is Verint Platform legit?

Yes, Verint Platform is a legitimate customer experience automation platform. It's known for its customizability and robust features for improving customer support. However, some users find the advanced features complex and the admin UI outdated. It's rated 4.5/5 on G2.

How much does Verint Platform cost?

Verint Platform does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and desired features.

Is Verint Platform customer service good?

Verint Platform's customer service receives positive feedback. Users praise the knowledgeable support team and the platform's flexibility. While some features have a learning curve and occasional bugs are reported, these issues are generally resolved quickly. The platform's customizability and integration capabilities are highly appreciated.

Verint Platform

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Last updated on 2/28/2025

Ratings

4.5/5

(40)

Verint Platform description

Verint Platform is a customer experience (CX) automation platform designed for contact centers. It uses AI and data to help businesses automate customer interactions, understand customer behavior, and improve operational efficiency. Verint aims to reduce costs, elevate customer satisfaction, and provide insights for better decision-making. It offers a range of features including AI-powered bots, workforce management tools, and analytics dashboards. Verint emphasizes its open platform approach, allowing businesses to integrate with existing systems and customize their solutions.

Who is Verint Platform best for

Verint Platform offers a robust, AI-powered CX automation solution for contact centers. Ideal for large enterprises, it excels at automating customer interactions, providing actionable insights, and improving operational efficiency. Users praise its customizability and customer support but note some difficulties with navigation and advanced features.

Best for medium to large businesses (101+ employees) needing robust contact center solutions.
Verint Platform serves businesses across various industries seeking enhanced customer experiences.

Verint Platform features

Type in the name of the feature or in your own words tell us what you need

Supported

Verint Platform allows users to customize dashboards with configurable widgets and personalized views.

Supported

Verint Platform offers customizable AI chatbots powered by advanced AI models.

Supported

Verint Platform transforms raw data into actionable insights using advanced analytics and visualizations.

Supported

Verint offers workforce optimization tools including scheduling, attendance management, and performance tools.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive

Ease of Implementation

Strongly negative

-1

Verint Platform reviews

We've summarised 40 Verint Platform reviews (Verint Platform G2 reviews) and summarised the main points below.

Pros of Verint Platform

Easy to navigate and use, even for non-tech-savvy users.
Highly customizable platform, adaptable to specific needs.
Excellent for customer support, improving satisfaction and deflecting cases.
Robust and versatile for building and managing online communities.
Facilitates customer self-solve and understanding of customer needs.
Provides valuable insights into volume, demand, and performance.
Powerful tool for measuring, prioritizing, and routing work.
Enables seamless integration with other systems.
Excellent support from the Verint team.
Flexible and open API.

Cons of Verint Platform

Difficult to restructure nested group/subgroup settings.
Admin page UI looks outdated.
Tricky login B2C integration with existing systems.
Text editor is subpar.
Limited analytics reporting, lacks account-based or customer insights.
Advanced features have a steep learning curve.
Occasional bugs, though usually resolved quickly.
Upgrading to new versions can be tricky.
Some functionalities feel half-finished.
Doesn't always register entry and gives conflicting data.
App can lag with multiple users or under high volume.
Limited imagery and embed feature doesn't always look good.

Verint Platform alternatives

Verint Open Cloud Platform

Better for Healthcare, Finance, and IT. Supports real-time data. Fewer user reviews available. A Verint Platform competitor.
Read more
Microsoft Power Platform

Better for users comfortable with the Microsoft ecosystem. Easier to use, particularly for non-technical users creating custom applications and automating processes. A Verint Platform alternative with broader industry applications and faster growth.
Read more
Verint Open CCaaS Platform

More geared towards achieving a fast ROI by streamlining customer interactions. Better for industries like healthcare, finance, manufacturing, education, media & entertainment, and professional services. Easier to use but implementation can be more difficult. Users appreciate the real-time coaching and comprehensive features, but dislike the speech transcription accuracy and limited customization. Pricing is seen as less favorable. Verint Platform alternative, Verint competitor.
Read more
Solarwinds Network Management

Better for network performance monitoring and troubleshooting. More suited for IT professionals. Caters to a wider range of industries including healthcare, finance, and media.
Read more
Microsoft 365 E5 Compliance

Better for compliance and data governance in regulated industries. A stronger alternative for businesses focused on data security, especially in finance, healthcare, and IT. More integrations with Microsoft products.
Read more
Verint Voice of the Customer

More focused on customer feedback analysis and reporting. Better customer service based on user reviews. Easier implementation. Verint Platform alternative. Verint competitor.
Read more

Verint Platform FAQ

What is Verint Platform and what does Verint Platform do?

Verint Platform is a customer experience automation platform for contact centers. It uses AI and data to automate interactions, understand customer behavior, and improve efficiency. This helps businesses reduce costs, boost customer satisfaction, and make better decisions through data insights. It's highly customizable and integrates with existing systems.
How does Verint Platform integrate with other tools?

Verint Platform offers an open platform approach, enabling seamless integration with existing systems. This allows businesses to connect various tools and customize their solutions for optimal efficiency and a unified customer experience. The flexible API further enhances integration capabilities.
What the main competitors of Verint Platform?

Top alternatives to Verint Platform include Dialpad Customer Intelligence Platform, NICE CXone, and Talkdesk. These platforms offer similar customer experience and contact center functionalities, including AI-powered features, workforce optimization, and analytics.
Is Verint Platform legit?

Yes, Verint Platform is a legitimate customer experience automation platform. It's known for its customizability and robust features for improving customer support. However, some users find the advanced features complex and the admin UI outdated. It's rated 4.5/5 on G2.
How much does Verint Platform cost?

Verint Platform does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and desired features.
Is Verint Platform customer service good?

Verint Platform's customer service receives positive feedback. Users praise the knowledgeable support team and the platform's flexibility. While some features have a learning curve and occasional bugs are reported, these issues are generally resolved quickly. The platform's customizability and integration capabilities are highly appreciated.

Reviewed by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.