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Verint Open Cloud Platform description
Verint Open Cloud Platform is a customer experience (CX) automation solution designed for contact centers. It uses AI to power features like chatbots, agent coaching, and data analysis. The goal is to help businesses improve customer satisfaction while reducing costs and increasing efficiency. Verint emphasizes its "open platform" approach, meaning it can integrate with other tools and systems. The platform is suitable for mid-sized and larger businesses looking to enhance their contact center operations and improve overall customer experience.
Who is Verint Open Cloud Platform best for
Verint Open Cloud Platform offers AI-powered automation for contact centers, enhancing customer satisfaction and operational efficiency. Key features include AI chatbots, agent coaching, and conversation intelligence. It integrates with existing systems and is ideal for large enterprises seeking improved CX.
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Ideal for large enterprises (1000+ employees) with complex contact centers.
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Best fit for finance, healthcare, and retail industries.
Verint Open Cloud Platform features
| Supported Verint offers personalized coaching programs as part of its Workforce Optimization suite. |
| Supported Verint Open CCaaS Platform analyzes conversations across multiple channels. |
| Supported Verint Open Cloud Platform transforms data into actionable insights using AI, analytics, and an engagement data hub. |
| Supported Verint offers customizable AI chatbots powered by Da Vinci AI and integrated via open APIs. |
| Supported Verint Open Platform offers AI assistance for agents throughout the support journey, including generative AI for tasks like call summaries. |
Verint Open Cloud Platform alternatives
Verint PlatformEasier to use but harder to implement. More customizable with robust community features and integrations. Lacks some advanced analytics and reporting. A Verint Platform alternative best for large enterprises.Read more
Microsoft Power PlatformBetter for users comfortable with the Microsoft ecosystem. A more general-purpose platform with broader applications beyond contact centers. Caters to citizen developers with low-code/no-code tools. Has more momentum in the market.Read more
Verint Open CCaaS PlatformBetter for industries like healthcare, finance, retail, education, and media. Provides real-time data display updates. User reviews praise real-time coaching, workforce management, and comprehensive features, but criticize speech transcription accuracy, high cost, limited customization, and challenging integrations. Rated 4.3/5 from more reviews, suggesting broader user experience but potentially less enthusiastic overall. More suitable for contact centers needing real-time data and specific industry features. A Verint Open Cloud Platform competitor focused on fast ROI through streamlined customer interactions.Read more
Solarwinds Network ManagementBetter for network performance monitoring and troubleshooting. More suitable for companies with complex IT infrastructure. Caters to a wider range of industries. Easier to use but implementation can be more difficult. More established and has a larger user base.Read more
Microsoft 365 E5 ComplianceBetter for compliance and data governance in regulated industries. A good Verint Open Cloud Platform alternative for those focused on information protection and regulatory compliance.Read more
Verint Voice of the CustomerMore focused on gathering and analyzing customer feedback for improving CX. A Verint Open Cloud Platform competitor, it offers versatile survey tools and robust reporting capabilities.Read more
Verint Open Cloud Platform FAQ
What is Verint Open Cloud Platform and what does Verint Open Cloud Platform do?
Verint Open Cloud Platform is a customer experience automation solution for contact centers. It leverages AI to power chatbots, agent coaching, and data analysis, enabling businesses to improve customer satisfaction, reduce costs, and boost efficiency. Its open platform design allows integration with various other tools and systems.
How does Verint Open Cloud Platform integrate with other tools?
Verint Open Cloud Platform offers robust integration capabilities through open APIs. This allows seamless connections with various CRM systems, workforce optimization tools, and other contact center applications, creating a unified customer experience ecosystem.
What the main competitors of Verint Open Cloud Platform?
Top Verint Open Cloud Platform competitors include Dialpad Customer Intelligence Platform, offering similar AI-powered customer interaction analysis, and Dialpad Ai Voice, focusing on AI-driven communication and collaboration. Other alternatives like BrightSafe and Tradify cater to different business needs.
Is Verint Open Cloud Platform legit?
Verint Open Cloud Platform is a legitimate customer experience automation solution. It's designed for contact centers seeking improved efficiency and customer satisfaction through AI-powered features. G2 gives it a 4.5/5 star rating, suggesting user satisfaction with the platform's capabilities.
How much does Verint Open Cloud Platform cost?
Verint doesn't publicly disclose pricing for Open Cloud Platform. Contact their sales team for a customized quote based on your specific business needs and desired features.
Is Verint Open Cloud Platform customer service good?
There is no information available about Verint Open Cloud Platform's customer service quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.