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Verint Workforce Management description
Verint Workforce Management is a cloud-based software designed to help businesses effectively manage their employees. It uses automation to forecast staffing needs, schedule employees and bots, and track performance. Verint promises reduced costs and employee turnover, and improved customer satisfaction. They offer solutions tailored to contact centers, back-office operations, and branch management for financial institutions. Their software aims to increase efficiency and improve customer experience for mid-sized businesses and large enterprises.
Who is Verint Workforce Management best for
Verint Workforce Management is a cloud-based solution designed to streamline workforce operations. It offers forecasting, scheduling, and performance tracking tools. Users praise its real-time updates and comprehensive features but note integration challenges and cost. Ideal for mid-sized to large enterprises seeking to optimize workforce efficiency and customer satisfaction.
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Best fit for mid-sized businesses and large enterprises.
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Suitable for businesses with contact centers, back-office operations, or branches.
Verint Workforce Management features
| Supported Verint Workforce Management uses automation to forecast staffing needs, helping businesses optimize their workforce allocation. |
| Supported Verint Workforce Management automates the scheduling process for both employees and bots, ensuring efficient resource allocation. |
| Supported Verint Workforce Management tracks employee performance, allowing businesses to monitor efficiency and identify opportunities for improvement. |
| Supported Verint Coaching Bot provides real-time coaching to agents, helping them improve their performance and deliver better customer experiences. For example, a financial services firm reduced call duration by 20 seconds by providing agents real-time coaching, and a mortgage lender increased NPS from +3 to +39 through this feature. |
| Supported Verint Knowledge Automation Bot provides agents with real-time access to knowledge resources, enabling them to handle customer interactions more efficiently. A bank reduced call time by 20 seconds and increased agent capacity by 7% using this feature. |
| Supported Verint TimeFlex Bot allows agents to have more control over their schedules, increasing flexibility and reducing attrition. An insurer reduced attrition by 30% using this feature. |
| Supported Verint IVA (Intelligent Virtual Assistant) enables AI-driven self-service, allowing businesses to automate customer interactions and reduce costs. A bank contained 10 million interactions (80% containment rate) through this feature, saving $10M. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Verint Workforce Management reviews
We've summarised 132 Verint Workforce Management reviews (Verint Workforce Management G2 reviews) and summarised the main points below.
- Real-time schedule updates and one-stop shop for scheduling and time-off requests.
- Accurate forecasting and efficient scheduling tools.
- Flexible and customizable to fit various business needs.
- Easy integration with other applications.
- Strong customer support and reliable service.
- Difficult to integrate with legacy systems.
- Software can be expensive, especially in international markets.
- System is not intuitive and prone to misconfiguration.
- Limited customization for certain features.
- Slow issue resolution and long wait times for support.
Verint Workforce Management pricing
The commentary is based on 6 reviews from Verint Workforce Management G2 reviews.
Verint Workforce Management pricing is generally considered expensive, especially for international users dealing with currency conversion. While some users mention a positive ROI, budgetary concerns regarding cloud migration and overall cost are recurring themes. Despite the cost, many find the software valuable for its scheduling, forecasting, and capacity planning features.
Users sentiment
Verint Workforce Management alternatives
Calabrio ONEBetter suited for contact centers. Has broader industry applicability. Growing faster than Verint Workforce Management. Lower ratings than Verint.Read more
Verint Workforce Management for Back-OfficeMore focused on back-office operations. Higher G2 rating based on fewer reviews. Lacks real-time insights and some features of the original product.Read more
Verint PlatformMore focused on contact centers and CX automation. Easier to use but harder to implement.Read more
PaycorBetter for basic payroll and HR tasks. Easier to use, but less reliable and scalable. A good Verint Workforce Management competitor for companies focused on core HR functions.Read more
BambooHRBetter for small to midsize businesses needing simpler HR processes. Focuses on core HR functions like onboarding, payroll, and benefits. A Verint Workforce Management competitor and alternative, it has significant momentum.Read more
Verint Workforce Management FAQ
What is Verint Workforce Management and what does Verint Workforce Management do?
Verint Workforce Management is a cloud-based solution automating workforce optimization. It forecasts staffing needs, schedules employees and bots, tracks performance, and aims to reduce costs and turnover while improving customer satisfaction. It offers tailored solutions for contact centers, back-office operations, and branch management.
How does Verint Workforce Management integrate with other tools?
Verint Workforce Management integrates easily with other applications, creating a centralized platform. However, some users have reported difficulties integrating with legacy systems. It offers seamless real-time schedule updates and a unified hub for scheduling and time-off requests.
What the main competitors of Verint Workforce Management?
Alternatives to Verint Workforce Management include Calabrio ONE, Assembled, and Avaya Experience Platform. These competitors offer similar features such as workforce optimization, scheduling, and performance tracking, often with cloud-based accessibility.
Is Verint Workforce Management legit?
Yes, Verint Workforce Management is a legitimate software. It's a cloud-based WFM solution known for its accurate forecasting and scheduling tools, and real-time schedule updates. However, some users find it expensive and difficult to integrate with existing systems.
How much does Verint Workforce Management cost?
Verint Workforce Management doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific workforce management needs.
Is Verint Workforce Management customer service good?
Customer reviews on Verint Workforce Management's customer service are mixed. While some users praise the helpful and responsive support team, others express frustration with slow issue resolution and long wait times. Some users would also like improved communication regarding updates and changes.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.