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Calabrio ONE description
Calabrio ONE is a cloud-based software suite designed for contact centers. It offers a range of tools like call recording, quality management, workforce management, and customer feedback analysis, all within a single platform. Using artificial intelligence, Calabrio ONE analyzes customer interactions to identify trends and areas for improvement in agent performance and customer experience. This helps businesses enhance customer satisfaction, streamline operations, and improve overall contact center efficiency.
Who is Calabrio ONE best for
Calabrio ONE is a cloud contact center suite ideal for mid-to-large businesses seeking to elevate customer experience and agent performance. Users praise its intuitive interface, real-time notifications, and scheduling tools. However, some have noted issues with manual leave updates and occasional system slowdowns. Combining call recording, quality management, and workforce optimization, Calabrio ONE leverages AI-powered analytics to drive improvements.
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Best for mid-size to enterprise-level contact centers.
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Ideal for Healthcare, Finance, Retail, Consumer Goods, Education, Hospitality, Transportation, Media, IT, Government, Energy, Professional Services, and Automotive industries.
Calabrio ONE features
| Supported Calabrio ONE supports call recording. |
| Supported Calabrio ONE offers tools for workforce optimization, including performance management and improvement. |
| Supported Calabrio ONE automates quality assurance using AI and provides automated feedback and coaching. |
| Supported Calabrio ONE offers call recording and quality management features, integrating them with analytics and workforce management. |
| Supported Calabrio ONE uses AI to analyze data, automate insights, and build predictive models. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Calabrio ONE reviews
We've summarised 559 Calabrio ONE reviews (Calabrio ONE Capterra reviews and Calabrio ONE G2 reviews) and summarised the main points below.
- Easy to use and navigate.
- Real-time notifications for breaks, lunches, meetings, etc.
- Ability to view daily and monthly schedules.
- Easy to book and manage leave requests.
- Facilitates shift swaps with colleagues.
- Leave balances have to be manually updated.
- Schedule adherence percentage is not shown on the home/schedule page.
- Calabrio is sometimes slow when loading.
- System downtime occurs occasionally.
- Leave balances do not match with other tools.
Calabrio ONE pricing
The commentary is based on 14 reviews from Calabrio ONE Capterra reviews and Calabrio ONE G2 reviews.
Calabrio ONE offers good value, especially its scheduling features. Some reviewers mention setup complexity and costs for advanced features or professional services, but many find it affordable and user-friendly for core functionalities.
Users sentiment
See the Calabrio ONE pricing page.
Calabrio ONE alternatives
WFM Adapter for Genesys CloudMore suitable for businesses already invested in Genesys Cloud. Has significantly more website traffic growth momentum. Integrates with existing WFM systems. Focuses solely on workforce management and scheduling.Read more
PersonioBetter for broader HR needs beyond contact centers. More suitable for companies focused on streamlining HR processes like recruiting and onboarding. Has higher user ratings and is growing faster.Read more
DaktelaBetter suited for smaller contact centers. Has stronger employee growth momentum. A Calabrio ONE competitor and alternative.Read more
UKG ProBetter for broader HCM needs. More suitable for companies focused on employee experience and workplace culture. Rated higher by users.Read more
Five9Higher rated by users. Has grown its employee base faster. Offers automated dialing, call monitoring, and call logging features not found in Calabrio ONE.Read more
PaycorBetter for payroll, HR, and benefits administration. Focuses on mid-sized to large companies. More user-friendly, but customer support is less favorably reviewed.Read more
Calabrio ONE FAQ
What is Calabrio ONE and what does Calabrio ONE do?
Calabrio ONE is a cloud-based contact center software suite offering tools for call recording, quality management, workforce management, and customer feedback analysis. It uses AI to analyze customer interactions, identify trends, and improve agent performance and customer experience, ultimately boosting efficiency and customer satisfaction.
How does Calabrio ONE integrate with other tools?
Calabrio ONE integrates with workforce optimization tools, CRM platforms, and other business applications to streamline workflows. It leverages AI-powered data analysis and automation for enhanced efficiency and customer satisfaction.
What the main competitors of Calabrio ONE?
Top Calabrio ONE competitors include Five9, Avaya Experience Platform, and Daktela. These alternatives offer similar features such as call recording, workforce management, and AI-powered analytics for contact centers seeking improved customer experience and agent performance.
Is Calabrio ONE legit?
Yes, Calabrio ONE is a legitimate cloud-based contact center software suite. It's generally well-regarded for ease of use and real-time features, though some users mention occasional system slowdowns. Calabrio ONE is safe and offers tools for call recording, quality management, and workforce optimization, improving agent performance and customer experience.
How much does Calabrio ONE cost?
I could not find pricing information for Calabrio ONE. Contact Calabrio for product pricing details and to determine if the product is worth the investment for your needs.
Is Calabrio ONE customer service good?
Calabrio ONE's customer service receives positive feedback overall. Users praise the helpfulness, responsiveness, and expertise of the support team. Some users mention slow resolution times and inconsistencies.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.