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UKG Pro description
UKG Pro is a comprehensive human capital management (HCM) software designed for mid-sized to large enterprises. It offers a full suite of tools including HR, payroll, talent management, workforce management, and time tracking, all designed to improve employee experience and drive better business outcomes. UKG Pro emphasizes building a strong workplace culture and uses AI to guide and automate HR processes. It's designed for organizations that prioritize their employees and want to create a positive and productive work environment.
Who is UKG Pro best for
UKG Pro is a comprehensive HCM platform ideal for mid-to-large enterprises prioritizing employee experience. Users praise its robust reporting and customizability but criticize its customer service and complex timekeeping features. It excels in talent management, payroll, and HR management, offering a centralized platform to streamline HR processes.
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Best fit for medium and large enterprises.
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Suitable for various industries, especially those with hourly workers.
UKG Pro features
| Supported UKG Pro offers customizable dashboards and over 350 reports for analyzing HR metrics. |
| Supported UKG Pro supports talent management with tools for performance management, learning, and succession planning. |
| Supported UKG Pro streamlines recruitment, manages applications, and onboards new hires. |
| Supported UKG Pro fully supports payroll management, including tax calculations and paycheck generation. |
| Supported UKG Pro supports time tracking, scheduling, and payroll calculations. |
| Supported UKG Pro offers comprehensive HR management, including hiring, onboarding, benefits, compliance, and a centralized platform. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UKG Pro reviews
We've summarised 2099 UKG Pro reviews (UKG Pro GetApp reviews, UKG Pro Software Advice reviews, UKG Pro Capterra reviews and UKG Pro G2 reviews) and summarised the main points below.
- Comprehensive HCM solution with a wide range of features
- User-friendly interface for most modules
- Excellent reporting capabilities with Business Intelligence (BI)
- Highly customizable to fit specific business needs
- Strong focus on employee experience and self-service
- Customer service is non-existent and unresponsive
- System is slow and prone to bugs and errors
- Timekeeping and scheduling features are clunky and difficult to use
- Expensive and has hidden costs, particularly for integrations and customizations
- Mobile app is underwhelming with limited functionality
UKG Pro pricing
The commentary is based on 62 reviews from UKG Pro Capterra reviews, UKG Pro G2 reviews and UKG Pro Software Advice reviews.
UKG Pro's pricing is a recurring concern. Many users find it expensive, especially regarding add-on modules and implementation costs. While some appreciate its value, others feel nickel-and-dimed by hidden costs, impacting smaller businesses.
Users sentiment
UKG Pro alternatives
LeapsomeBetter for smaller companies focused on performance management and learning. More user-friendly and integrates with Slack and Microsoft Teams. More affordable.Read more
Roots HCMBetter fit for mid-sized companies. More focused on core HR functions. Fewer features, including onboarding tools. Limited user reviews available.Read more
Workday HCMBetter customer service and easier to use. A UKG Pro alternative growing faster. More suitable for enterprise businesses.Read more
DayforceBetter fit for enterprise companies. More focused on compliance and global capabilities.Read more
ClickUpBetter for task management, team collaboration, and project planning. More user-friendly and generally more affordable. ClickUp is growing faster and has better customer service. Not ideal for core HR and payroll functions.Read more
Hailey HRBetter fit for small to mid-sized businesses. Offers a more positive user experience and superior customer service. More affordable. Hailey HR is a strong UKG Pro competitor and alternative for companies seeking a user-friendly and cost-effective solution.Read more
UKG Pro FAQ
What is UKG Pro and what does UKG Pro do?
UKG Pro is a comprehensive human capital management (HCM) platform for mid-sized to large businesses. It offers tools for HR, payroll, talent management, and workforce management, all aimed at improving the employee experience. UKG Pro helps organizations build a strong workplace culture and leverages AI to automate HR processes.
How does UKG Pro integrate with other tools?
UKG Pro integrates with various payroll, benefits, and talent management systems. However, users have reported that integrations can be expensive and complex, sometimes requiring extensive customization. Some also note that the mobile app has limited functionality.
What the main competitors of UKG Pro?
Top alternatives to UKG Pro include Workday HCM, Dayforce, and Leapsome. These competitors offer similar HCM features like payroll, talent management, and HR administration, catering to various business sizes and needs.
Is UKG Pro legit?
UKG Pro is a legitimate HCM software solution. It offers robust features for HR, payroll, and talent management, suitable for mid-size to large businesses. However, potential users should be aware of user reports regarding customer service responsiveness and system performance.
How much does UKG Pro cost?
I cannot find pricing information for UKG Pro. Contact their sales team to get a customized quote based on your company's needs and requirements. Consider exploring alternative options with transparent pricing if budget is a concern.
Is UKG Pro customer service good?
UKG Pro customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times, difficulty getting issues resolved, and a lack of expertise from support staff, especially regarding complex issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.