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Verint Workforce Management for Back-Office description
Verint Workforce Management for Back-Office helps businesses improve the efficiency and speed of their back-office operations. It provides tools to track employee activity, analyze performance, and optimize workflows. This data allows for better planning, resource allocation, and improved service level agreement (SLA) achievement. Verint promises a significant return on investment through increased capacity, reduced costs, and improved customer satisfaction. Its focus on data-driven insights makes it a good fit for mid-sized companies across industries looking to streamline back-office processes and enhance overall operational efficiency.
Who is Verint Workforce Management for Back-Office best for
Verint Workforce Management for Back-Office streamlines operations, boosts efficiency, and improves SLA achievement. It offers real-time schedule adherence, workforce optimization tools, and workload management. Targeted towards mid-to-large companies, particularly in finance and insurance, Verint helps improve capacity and reduce costs. A 4.6/5 rating from 14 G2 reviews suggests positive user experiences.
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Best fit for large enterprises seeking to optimize back-office operations.
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Suitable for businesses with substantial back-office functions, especially in finance and insurance.
Verint Workforce Management for Back-Office features
| Supported Real-time schedule adherence is supported. |
| Supported Verint WFM offers tools to manage and improve back-office employee performance. |
| Supported Verint WFM helps plan workloads, distribute tasks, and balance work among team members. |
Verint Workforce Management for Back-Office alternatives
Verint Workforce ManagementBetter suited for contact centers, branch management, and broader workforce optimization needs. It offers more features like schedule adherence monitoring and integrations. However, user reviews mention it can be expensive and difficult to integrate with existing systems.Read more
BambooHRBetter fit for small to medium businesses focused on streamlining core HR processes. A more comprehensive HR solution including hiring, onboarding, payroll, and benefits administration. Offers an integrated mobile payroll feature.Read more
Verint PlatformBetter for contact centers needing AI-powered automation and customer journey insights. More customizable, but implementation can be difficult. The Verint Platform alternative has easier to use UI, but lacks specific back-office features.Read more
QuickBooks TimeBetter for businesses focused on time tracking and scheduling, especially those with hourly workers needing GPS tracking. A good QuickBooks Time alternative for smaller businesses seeking integrated accounting and payroll. Simpler user interface but potentially less robust features for enterprise-level workforce optimization. More affordable pricing plans for smaller teams.Read more
RipplingBetter for companies with global operations needing international payroll and IT management. Broader industry fit. More momentum.Read more
Dploy SolutionsBetter for strategic planning and KPI management. Focuses on performance tracking and improvement across different industries, rather than workforce management in specific sectors.Read more
Verint Workforce Management for Back-Office FAQ
What is Verint Workforce Management for Back-Office and what does Verint Workforce Management for Back-Office do?
Verint Workforce Management for Back-Office streamlines back-office operations, improving efficiency and speed. It offers tools for tracking employee activity, analyzing performance, optimizing workflows, and enhancing resource allocation, ultimately leading to better SLA achievement and increased customer satisfaction.
How does Verint Workforce Management for Back-Office integrate with other tools?
There is no information available regarding specific integrations for Verint Workforce Management for Back-Office. Contact Verint directly for details on product integrations and compatibility with your existing tools.
What the main competitors of Verint Workforce Management for Back-Office?
Top alternatives to Verint Workforce Management for Back-Office include Verint Workforce Management, Avaya Experience Platform, and Workday HCM. These competitors offer similar features for workforce optimization, performance management, and back-office efficiency.
Is Verint Workforce Management for Back-Office legit?
Verint Workforce Management for Back-Office is a legitimate software solution. G2 gives it a 4.6/5 rating, and it offers tools to optimize back-office workflows, track employee activity, and improve performance. It appears safe for businesses seeking improved efficiency.
How much does Verint Workforce Management for Back-Office cost?
I couldn't find specific pricing details for Verint Workforce Management for Back-Office. Contact Verint directly to discuss pricing and determine if the product's features and benefits align with your back-office needs and budget.
Is Verint Workforce Management for Back-Office customer service good?
Verint Workforce Management for Back-Office receives positive feedback for its forecasting and scheduling capabilities, real-time monitoring, and responsive support. Some users suggest improvements to batch deletion and visual management. Overall, users appreciate its ability to improve roster accuracy and SLA achievement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.