Salesmate vs Pipedrive

by Gralio Feb 03, 2025

Salesmate and Pipedrive are both CRM solutions for small to medium businesses. Salesmate provides a wider feature set and more customization options, while Pipedrive focuses on simplicity and ease of use.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 4476 reviews and 60 websites, saving 1 day, 1 hour, 22 minutes of reading.

Salesmate

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Pipedrive

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About

Salesmate is a cloud-based CRM designed to help businesses manage sales, marketing, and customer support in one platform. It offers tools for contact management, sales automation, marketing automation, customer support, and analytics. Salesmate stands out with its AI-powered assistant "Sandy," which automates tasks like scheduling meetings and drafting emails. The software is highly customizable and aims to be user-friendly with a simple interface and drag-and-drop features. Salesmate is suitable for businesses of all sizes, offering a range of plans to fit different needs. It promises to streamline operations and improve customer relationships. A 15-day free trial is available.

Pipedrive is a customer relationship management (CRM) tool designed to make sales teams more efficient. It helps businesses of all sizes track leads, manage deals, and analyze sales data. Pipedrive stands out for its ease of use and intuitive interface, making it simple for teams to get started quickly. It offers features like pipeline management, sales automation, and reporting to streamline the sales process and improve performance. The software aims to help close more deals and make more informed decisions with real-time insights and AI-powered recommendations.

Summary

Main difference

Salesmate is better for you if you need a more affordable and customizable CRM with a wide range of features, including AI-powered assistance and robust workflow automation. Pipedrive is better for you if you prioritize ease of use and a simple, intuitive interface for managing your sales pipeline, even though it has fewer features and integrations.

Relative strengths of Salesmate (compared to Pipedrive)

Stronger workflow automation capabilities with features like automated journeys and task reduction.
More affordable pricing plans for small to medium businesses, especially with the inclusion of AI assistant "Sandy" in higher tiers.
Seamless integration with Google Workspace, enhancing productivity for Google-centric teams.

Relative weaknesses of Salesmate (compared to Pipedrive)

Less intuitive user interface compared to Pipedrive's streamlined design.
Limited integrations compared to Pipedrive, especially for non-Google platforms.
Mobile app functionality is less robust than Pipedrive's, impacting accessibility on the go.

Who is using Salesmate and Pipedrive?

No data

Vlad Oleksiienko

Growth @ Reply.io

Who should use Salesmate VS. Pipedrive

Salesmate is a cloud-based CRM ideal for sales teams in small to medium businesses. Users love its user-friendly interface, robust features, and seamless Google Workspace integration. However, some users have noted minor glitches and issues with the mobile website. Salesmate offers a range of plans to fit different needs and a 15-day free trial.

Pipedrive is a user-friendly CRM designed to streamline sales processes and boost deal closure rates. Loved for its intuitive interface and efficient email management, some users find the mobile app's functionality limited. Best suited for small to medium businesses seeking improved sales performance across various industries.

Best for small to medium businesses seeking streamlined sales and marketing.
Suitable for various industries, including Healthcare, Finance, E-commerce, and Retail.

Ideal for small to medium-sized businesses aiming to boost sales efficiency.
Suitable for various sectors, including Healthcare, Finance, Retail, and more.

Salesmate and Pipedrive features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Lead Management

Supported

Salesmate supports lead tracking, deal management, and sales process automation.

Supported

Pipedrive supports lead and deal management and automates sales processes.
Sales Automation

Supported

Salesmate automates sales processes, helping streamline workflows and prioritize relationships over administrative tasks.

Supported

Pipedrive automates sales processes, helping streamline workflows and prioritize key sales activities.
Marketing Automation

Supported

Salesmate supports targeted campaigns, lead nurturing, and performance tracking to maximize ROI.

Supported

Pipedrive supports marketing automation, including targeted campaigns, lead nurturing, and performance tracking.
Visual pipeline

Supported

Salesmate CRM offers a "Board View" which is a Kanban-style board for visualizing the sales pipeline. Users can drag and drop deals, change pipeline stages, and view details like deal title, owner, value, and duration.

Supported

Pipedrive supports the ability to visualize the sales pipeline in a Kanban-style board for easy monitoring of deal progress.
CRM integration

Supported

Salesmate supports integration with other CRM systems for lead management, sales automation and data synchronization. It integrates with various tools and systems, including QuickBooks Online, allowing users to view contact information, invoices, payments, and estimates directly within Salesmate CRM. The platform offers a 360° view of leads, showing contact details, company information, and lead interactions. Salesmate features workflow automation, including automated lead assignment, record updates, deal assignment and rotation, internal user notifications, and automated emails. Data synchronization is possible through integrations with tools such as QuickBooks Online and Zapier.

Supported

Pipedrive supports CRM integration for lead management, sales automation, and data synchronization through its extensive range of integrations and API capabilities.
Sales performance reports

Supported

Salesmate allows for the generation of reports that provide analysis on sales team performance, including pipeline health, win rates, and sales cycle length.

Supported

Pipedrive supports the generation of sales performance reports that provide analysis on sales team performance, such as pipeline health, win rates, and sales cycle length.

Qualities

Value and Pricing Transparency

+0

Neutral sentiment

-0.22

Neutral sentiment
Customer Service

+0.83

Strongly positive sentiment

+0.21

Neutral sentiment
Ease of Use

+0.91

Strongly positive sentiment

+0.83

Strongly positive sentiment
Reliability and Performance

+0.5

Rather positive sentiment

+0.53

Rather positive sentiment
Ease of Implementation

+0

Neutral sentiment

+0.39

Rather positive sentiment
Scalability

No data

-0.1

Neutral sentiment

Salesmate and Pipedrive Pricing

Salesmate is a CRM platform that offers a 15-day free trial. They provide four pricing plans: Basic, Pro, Business, and Enterprise. The Enterprise plan requires contacting the sales team for a custom quote. Users can enhance their experience with various add-ons like Smart Flows, Automation Journeys, Conversation Inbox, Sandy AI, Dedicated IP Address, Calling Credits, and Extra Sequences. The platform also offers several features included with every plan, including 24/5 chat and email support, onboarding help, mobile apps, support documentation, US and EU data centers, and access to APIs and integrations.

Plans

See full Pricing page

Pipedrive offers a tiered subscription model with four main pricing plans: Essential, Advanced, Professional, and Power. An Enterprise plan with custom pricing is also available. The platform offers various add-ons like LeadBooster, Web Visitors, Campaigns, Smart Docs, and Projects for enhanced functionality.

Plans

User sentiment

Neutral

-0.22

See full Pricing page

Salesmate and Pipedrive review insights

4468 reviews analysed from and

Users love

Salesmate is very user-friendly and easy to use.
Excellent and responsive customer support.
Seamless integration with Google Workspace.
Highly customizable with robust features for sales management.
Affordable pricing compared to competitors with similar features.

Easy to use and intuitive.
Great for managing customer email interactions.
Simple and straightforward to use.
Excellent way to keep opportunities organized and customization is a bonus!

Users dislike

The mobile website could use improvements in terms of speed and functionality.
Occasional minor glitches can be frustrating.
Email tracking system sometimes gives wrong information on clicks and opens.
Dashboards sometimes do not work properly.
The automated texting tool is difficult to use.

The custom tags for the leads don’t transfer to deals.
Limited integration with platforms other than Facebook
The mobile app is underwhelming with limited functionality
When having too many stages in Pipedrive, it seems to compromise the view and I cannot see the full title of each stage.

Salesmate and Pipedrive Ratings

G2

4.6/5

(93)
Capterra

4.7/5

(91)
TrustPilot

3.8/5

(8)

G2

4.3/5

(1877)
Capterra

4.5/5

(2418)
Glassdoor

3.6/5

(250)

Company health

Employee growth

4% increase in the last year

No change in the last year

Web traffic

15% decrease in the last quarter

7% decrease in the last quarter

Financing

No data

July 2018 - $90M

How do Salesmate's AI assistant "Sandy" and Pipedrive's AI recommendations compare in practical use?

Salesmate's "Sandy" focuses on automating tasks like scheduling and email drafting, while Pipedrive's AI provides recommendations and insights within the sales process. Sandy acts as a virtual assistant, whereas Pipedrive's AI is more of an analytical tool to improve sales performance. Therefore, Sandy is more task-oriented, while Pipedrive's AI is geared towards strategic decision-making.

Which product offers better integration with existing marketing automation platforms?

Salesmate offers better integration with existing marketing automation platforms. While Pipedrive integrates with various tools, Salesmate's marketing automation features, combined with integrations like Zapier and QuickBooks, suggest broader and potentially deeper connectivity with marketing platforms.

What are the advantages of Salesmate?

Salesmate offers a built-in AI assistant, "Sandy," which automates tasks like scheduling and email drafting, increasing efficiency. It also boasts a highly customizable and user-friendly interface with drag-and-drop features. Salesmate provides a comprehensive suite of tools encompassing sales, marketing, and customer support, all within a single platform. It offers a 15-day free trial, allowing potential users to thoroughly explore its features before committing. Finally, user reviews highlight Salesmate's excellent customer support and seamless integration with Google Workspace.

What are the disadvantages of Salesmate?

Salesmate suffers from occasional glitches and inconsistencies. Users report issues with the mobile website's speed and functionality, email tracking accuracy, and dashboard reliability. Additionally, the automated texting tool is considered difficult to use. While generally user-friendly, these issues can disrupt workflows and impact productivity.

Is Salesmate cheaper than Pipedrive?

No, Salesmate is not cheaper than Pipedrive. Salesmate's pricing starts at $276/month billed annually, while Pipedrive's pricing starts at $14/month billed annually.

Alternatives to Salesmate and Pipedrive

ActiveCampaign

ActiveCampaign is a marketing automation platform designed for businesses of all sizes. It helps you create personalized customer journeys across various channels like email, SMS, and ads. You can automate repetitive tasks, track customer behavior, and improve your marketing campaigns with its CRM and sales automation features. ActiveCampaign integrates with over 900 popular business tools and offers a wide range of pre-built templates and automation recipes to streamline your marketing efforts.

HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.

Vtiger Sales

Vtiger Sales is a customer relationship management (CRM) tool that helps businesses streamline their sales processes and increase revenue. It offers a range of features, including lead management, sales automation, opportunity tracking, and performance reporting. Vtiger Sales is suitable for businesses of all sizes and aims to improve sales efficiency by automating tasks, centralizing customer data, and providing insights to close deals faster. Its user-friendly design and customizable features make it a popular choice for sales teams looking to improve productivity and drive growth.

Twilead

Twilead is a cloud-based CRM platform designed for small and medium businesses to manage sales, marketing, and customer interactions in one place. It offers tools for contact management, email and SMS campaigns, marketing automation, sales pipelines, online appointment scheduling, and more. Twilead emphasizes automation and includes features like a website builder, AI chatbot, and workflow builder to streamline business processes. They offer a 14-day free trial and a single pricing plan, making it accessible for businesses of all sizes.

Freshsales

Freshsales is a customer relationship management (CRM) software designed to help sales teams of all sizes. It offers a range of features, including contact management, sales pipeline management, and automation tools. Freshsales stands out with its user-friendly interface, AI-powered insights, and built-in communication channels. It promises to help businesses streamline their sales process, improve efficiency, and increase revenue. Freshsales is suitable for businesses of all sizes across various industries.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based customer relationship management (CRM) platform designed to help businesses of all sizes increase sales productivity. It offers a range of tools for managing contacts, tracking leads, forecasting sales, and analyzing sales data. Salesforce Sales Cloud stands out for its robust features, including AI-powered insights, automation capabilities, and integrations with other business applications. It can be customized for various industries, making it a flexible solution for managing customer interactions and driving sales growth.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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