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SimplePractice description
SimplePractice is an all-in-one practice management software designed for health and wellness practitioners, particularly in behavioral health. It offers tools to manage scheduling, billing, telehealth, insurance claims, and client communication. SimplePractice is known for its user-friendly interface, HIPAA compliance, and focus on streamlining administrative tasks. Over 200,000 practitioners use SimplePractice, attracted to its integrated features, positive reviews, and potential to improve practice efficiency.
Who is SimplePractice best for
SimplePractice is an ideal choice for health and wellness practitioners, particularly those in behavioral health, seeking an all-in-one practice management solution. Users rave about the platform’s user-friendly interface and convenient client portal. However, potential customers should be aware of user feedback regarding the billing system and limited free trial.
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SimplePractice is a good fit for small to medium-sized businesses.
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Ideal for health and wellness practitioners, especially in behavioral health.
SimplePractice features
| Supported SimplePractice offers e-prescribing as an add-on feature. |
| Supported SimplePractice supports insurance eligibility verification. |
| Supported SimplePractice offers a client portal that enables patients to manage their healthcare information. |
| Supported SimplePractice offers integrated video calling for telehealth. |
| Supported It is a fully HIPAA compliant platform with HITRUST CSF certification. |
| Supported The platform allows users to schedule, reschedule, and cancel appointments. |
| Supported SimplePractice offers integrated billing features to streamline the process. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
SimplePractice reviews
We've summarised 2547 SimplePractice reviews (SimplePractice GetApp reviews, SimplePractice Software Advice reviews, SimplePractice TrustPilot reviews, SimplePractice Capterra reviews and SimplePractice G2 reviews) and summarised the main points below.
- The platform is widely praised for its user-friendly interface and ease of navigation.
- Clients appreciate the convenience of the client portal for scheduling, completing paperwork, and secure messaging.
- SimplePractice offers a robust library of customizable templates for various forms and documents.
- The integrated billing system, including credit card processing through Stripe, streamlines payment and invoicing.
- The free trial is limited and does not allow access to all features, leaving some users feeling misled.
- Many users report the mobile app is underwhelming and glitchy.
- The billing system, particularly for secondary insurance, can be confusing and require manual workarounds.
- Customer support, while responsive, is primarily through email, with no direct phone number, making urgent issues difficult to address.
SimplePractice pricing
The commentary is based on 198 reviews from SimplePractice Capterra reviews, SimplePractice G2 reviews, SimplePractice Software Advice reviews and SimplePractice TrustPilot reviews.
SimplePractice's pricing structure is a recurring topic in user reviews. While many appreciate the platform's affordability, particularly solo practitioners and small businesses, some find the cost prohibitive, especially with recent price hikes for features like calendar syncing and additional clinicians.
Users sentiment
See the SimplePractice pricing page.
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SimplePractice has a free trial.
Starter
Basic diagnostic and treatment plans, progress notes, integrated measurement-based care, EHR mobile app.
Essential
Customizable treatment plans, appointment reminders, customizable reports and analytics, Wiley Treatment Plan, 10 free insurance claims/month.
Plus
Advanced calendar features, advanced reporting tools, group appointments, group telehealth, 35 free insurance claims/month, option to add unlimited clinicians.
SimplePractice alternatives
Carepatron
Better for larger companies. More suitable for a wider range of healthcare practitioners beyond just behavioral health. Carepatron is growing faster and has more momentum. Users praise its ease of use and value for the price.
Practice Better
Better customer support and is growing faster. A much better fit for solopreneurs and small businesses.
Pabau
It has more momentum and caters to a similar customer base but is more focused on medical spas, clinics, and salons.
Power Diary
Better for larger clinics. It has a more positive pricing sentiment. Its website traffic is growing faster.
Birdeye
Better suited for businesses with multiple locations that need to manage their online reputation and customer experience. It has a stronger focus on reviews, social media marketing and listings management. Birdeye is growing faster and is considered easier to use.
Jane
It has more positive pricing sentiment. It is growing faster than SimplePractice.
SimplePractice FAQ
What is SimplePractice and what does SimplePractice do?
SimplePractice is a practice management software for health and wellness practitioners. It offers features such as online booking, billing, telehealth, and client communication tools. SimplePractice helps streamline administrative tasks, improves client engagement, and is HIPAA compliant, making it a popular choice among practitioners.
How does SimplePractice integrate with other tools?
SimplePractice integrates with other tools through its App Directory, offering connections to applications like Zoom, Google Calendar, and Mailchimp. It also allows file sharing with Dropbox and Box. However, some users note limitations with certain integrations.
What the main competitors of SimplePractice?
SimplePractice's main competitors include TherapyNotes, TheraNest, and Cliniko, which also offer practice management solutions for therapists and mental health practitioners.
Is SimplePractice legit?
SimplePractice is a legitimate and widely used platform. It is HIPAA-compliant and trusted by thousands of practitioners for its user-friendly interface and comprehensive features that streamline practice management.
How much does SimplePractice cost?
SimplePractice's pricing starts at $14.50 per month for the Starter plan. There are also Essential and Plus plans for larger practices. A free trial is available for the Plus plan. SimplePractice does not offer a free plan.
Is SimplePractice customer service good?
Based on the reviews, SimplePractice customer service is considered responsive by many users. However, the lack of phone support and the reliance on email communication can be frustrating for users dealing with urgent issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.