SimplePractice vs Carepatron

by Gralio Feb 07, 2025

SimplePractice and Carepatron are both practice management solutions, but cater to different needs. SimplePractice focuses on user experience and integrated telehealth, while Carepatron emphasizes automation and customization. Both offer features like scheduling, billing, and client portals, making them suitable for a variety of healthcare practices.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 3052 reviews and 60 websites, saving 17 hours, 27 minutes of reading.

SimplePractice

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Carepatron

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About

SimplePractice is an all-in-one practice management software designed for health and wellness practitioners, particularly in behavioral health. It offers tools to manage scheduling, billing, telehealth, insurance claims, and client communication. SimplePractice is known for its user-friendly interface, HIPAA compliance, and focus on streamlining administrative tasks. Over 200,000 practitioners use SimplePractice, attracted to its integrated features, positive reviews, and potential to improve practice efficiency.

Carepatron is a cloud-based practice management software designed for healthcare professionals and businesses of all sizes. It offers a comprehensive suite of tools, including online booking, billing and payments, telehealth, electronic health records, and client portals. Carepatron aims to streamline administrative tasks, improve client engagement, and enhance overall practice efficiency. It stands out with its user-friendly interface, customizable features, and a focus on automation to reduce administrative burden. Carepatron serves a wide range of healthcare providers, from solo practitioners to large teams.

Summary

Main difference

SimplePractice is a strong choice for practices prioritizing a user-friendly interface and robust telehealth features, especially for behavioral health. Carepatron excels in automation and customization, making it ideal for practices seeking flexible and efficient workflow management.

Relative strengths of SimplePractice (compared to Carepatron)

Strong telehealth features, specifically designed for behavioral health needs.
User-friendly interface praised for ease of navigation and client portal convenience.
Extensive template library for various forms and documents, streamlining documentation processes.

Relative weaknesses of SimplePractice (compared to Carepatron)

Limited free trial and potentially misleading feature access.
Subpar mobile app experience with reported glitches and limited functionality.
Complex billing system, especially for secondary insurance, requiring manual workarounds.

Who should use SimplePractice VS. Carepatron

SimplePractice is a user-friendly, HIPAA-compliant practice management software designed for health and wellness practitioners. It offers tools for scheduling, billing, telehealth, and client communication. Users praise its intuitive interface and integrated features, while some find the mobile app and secondary insurance billing challenging. Perfect for small to medium practices looking to improve efficiency.

Carepatron is a user-friendly practice management software streamlining administrative tasks for healthcare businesses. It offers online booking, billing, telehealth, EHR, and client portals. Users love its ease of use and comprehensive features, while some find template design slightly cumbersome. Perfect for healthcare providers seeking an all-in-one solution.

Best for small to medium-sized businesses in health and wellness.
Ideal for healthcare and wellness practices seeking streamlined solutions.

Best fit for solo practitioners and small to medium-sized practices.
Ideal for healthcare professionals in various disciplines.

SimplePractice and Carepatron features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Appointment scheduling

Supported

SimplePractice allows scheduling appointments with clients, both manually and online.

Supported

Carepatron allows scheduling appointments with clients.
Billing and payments

Supported

SimplePractice offers billing, payment processing, and secure transaction management.

Supported

Carepatron handles billing and payments via Stripe integration.
Appointment Scheduling

Supported

Clients can book online appointments and automated reminders minimize no-shows.

Supported

Carepatron allows online appointment booking and sends automated reminders.
Templates

Supported

SimplePractice offers various pre-built templates, including for treatment plans.

Supported

Carepatron offers pre-built and customizable templates for various documents.
Clinical notes

Supported

SimplePractice allows recording and viewing clinical notes, including customizable templates.

Supported

Carepatron allows recording and viewing clinical notes, including features like templates and real-time collaboration.
Practice Management System integration

Supported

SimplePractice offers features of practice management systems.

Supported

Carepatron offers features of a Practice Management System.

Qualities

Value and Pricing Transparency

-0.8

Strongly negative sentiment

+0.53

Rather positive sentiment
Customer Service

+0.07

Neutral sentiment

+0.82

Strongly positive sentiment
Ease of Use

+0.58

Rather positive sentiment

+0.95

Strongly positive sentiment
Reliability and Performance

-0.29

Neutral sentiment

+0.33

Rather positive sentiment
Ease of Implementation

+0.11

Neutral sentiment

+0.7

Strongly positive sentiment
Scalability

-0.6

Rather negative sentiment

+0

Neutral sentiment

SimplePractice and Carepatron Pricing

SimplePractice offers a 7-day free trial to access all features in the Plus plan. They also offer 50% off for 3 months after the trial period. The core features included in every plan are unlimited clients, paperless intake documents, telehealth, online payments, automated invoices & statements, EHR mobile app, client portal website & mobile app, and access to live support.

Plans

User sentiment

Strongly negative

-0.8

See full Pricing page

Carepatron offers a tiered subscription pricing model based on the features and capabilities included in each plan. The pricing is per user, billed annually. They have a free plan.

Plans

User sentiment

Rather positive

+0.53

See full Pricing page

SimplePractice and Carepatron review insights

2998 reviews analysed from and

Users love

The platform is widely praised for its user-friendly interface and ease of navigation.
Clients appreciate the convenience of the client portal for scheduling, completing paperwork, and secure messaging.
SimplePractice offers a robust library of customizable templates for various forms and documents.
The integrated billing system, including credit card processing through Stripe, streamlines payment and invoicing.

Easy to access and utilize
The template library is awesome
Solid features, easy workflow, good customer support.
User-friendly interface, customizable features, and a focus on automation to reduce administrative burden.

Users dislike

The free trial is limited and does not allow access to all features, leaving some users feeling misled.
Many users report the mobile app is underwhelming and glitchy.
The billing system, particularly for secondary insurance, can be confusing and require manual workarounds.
Customer support, while responsive, is primarily through email, with no direct phone number, making urgent issues difficult to address.

The template design is a bit odd to work through.
The platform can be slow sometimes and glitches.
Building a new template can be a lilttle tedious
No app vs. the webpage download.

SimplePractice and Carepatron Ratings

G2

4.1/5

(120)
Capterra

4.6/5

(2375)
TrustPilot

4.3/5

(53)
Glassdoor

3.6/5

(102)

G2

4.5/5

(269)
Capterra

4.6/5

(245)
TrustPilot

3.2/5

(1)

Company health

Employee growth

17% increase in the last year

37% increase in the last year

Web traffic

1% decrease in the last quarter

13% decrease in the last quarter

Financing

No data

May 2023 - $5M

How do SimplePractice's behavioral health features compare to Carepatron's general healthcare tools?

SimplePractice is specifically designed for behavioral health, offering specialized features like treatment plan templates and integrated telehealth tailored to mental health needs. Carepatron, while offering general healthcare tools like appointment scheduling, billing, and telehealth, doesn't have the same level of specialization for behavioral health practices. SimplePractice's focus makes it better suited for therapists, counselors, and psychologists, while Carepatron caters to a broader range of healthcare providers with more general needs.

Which product offers better mobile app functionality for client communication and scheduling?

Carepatron offers superior mobile app functionality for client communication and scheduling. While SimplePractice users report a glitchy and underwhelming mobile experience, Carepatron emphasizes user-friendly design and automation across its platform, including mobile access. Although Carepatron users mention the lack of a dedicated app (relying on web download), this doesn't negate the better overall user experience compared to SimplePractice's poorly-rated app.

What are the advantages of SimplePractice?

SimplePractice caters specifically to health and wellness practitioners, especially those in behavioral health, offering a tailored experience. Its integrated platform combines scheduling, billing, telehealth, and client communication, streamlining workflows. SimplePractice is known for its user-friendly interface and robust template library, simplifying administrative tasks. While the free trial has limitations, the platform boasts HIPAA compliance, a feature crucial for healthcare providers. Furthermore, positive user reviews highlight the convenience of its client portal and integrated billing system.

What are the disadvantages of SimplePractice?

SimplePractice has some noted disadvantages. Users report a limited and potentially misleading free trial, a subpar mobile app experience, and a billing system that can be confusing, especially for secondary insurance claims. Additionally, customer support, while responsive, lacks a direct phone number, making urgent issues difficult to resolve quickly. Some users have also expressed concerns about pricing.

Is SimplePractice cheaper than Carepatron?

Carepatron offers a free plan, while SimplePractice's cheapest plan starts at $14.50/month. Therefore, Carepatron is cheaper than SimplePractice.

Alternatives to SimplePractice and Carepatron

TheraNest

TheraNest is a practice management software designed specifically for mental health professionals and therapy practices of all sizes. It offers a comprehensive suite of tools to manage everything from scheduling and billing to telehealth and electronic health records (EHR). The platform aims to streamline administrative tasks, improve client engagement, and ultimately allow practitioners to focus on providing quality care. TheraNest stands out for its user-friendly interface, customizable features, and strong focus on compliance and data security.

Practice by Numbers

Practice by Numbers is a dental practice management software that helps you better communicate with patients and streamline daily operations. It offers a range of features including appointment scheduling, automated reminders, two-way texting, treatment planning follow-ups, and patient communications tracking. These features are designed to improve patient engagement, reduce administrative burden on staff, and provide insights into practice performance. Practice by Numbers focuses on making these processes efficient and automated, aiming to free up your time so you can focus on patient care.

Pabau

Pabau is a cloud-based practice management software designed for healthcare businesses like medical spas, clinics, and salons. It offers a wide range of features including online booking, electronic medical records, billing, inventory management, marketing automation, and reporting tools. Pabau aims to streamline operations, improve patient experience, and help businesses grow by automating tasks and providing data-driven insights. It's suitable for various healthcare providers, from small clinics to multi-location practices.

Epic

Epic provides software for healthcare organizations. Their products help manage patient records, assist healthcare professionals in making decisions, and streamline administrative tasks for medical practices. Primarily serving large hospital networks and healthcare systems, Epic aims to improve patient care, increase efficiency, and support better health outcomes.

Power Diary

Power Diary is practice management software designed for health clinics of all sizes. It offers a comprehensive suite of tools to manage calendars, bookings, client information, clinical notes, billing, and more. Power Diary emphasizes automation and streamlining administrative tasks, helping practitioners focus on client care. It integrates with other popular tools like Xero and Mailchimp and prioritizes data security with features like ISO 27001 certification and HIPAA compliance.

Practice Better

Practice Better is a comprehensive practice management software designed for health and wellness professionals. It offers tools to manage bookings, billing, telehealth appointments, client records, and online courses. The platform aims to simplify administrative tasks, improve client engagement, and enable practitioners to scale their businesses. Practice Better is suited for individual practitioners and teams, providing customizable features to adapt to different workflows and specialties.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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