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Gong description
Gong is a software platform designed to improve sales performance. It records and analyzes sales calls and other customer interactions to provide insights and coaching recommendations. Using artificial intelligence, Gong identifies patterns and trends to help sales teams close more deals, improve forecasting, and increase efficiency. Gong integrates with existing sales tools and is used by companies of all sizes across various industries.
Who is using Gong?
Who is Gong best for
Gong is an ideal solution for sales-driven teams looking to enhance performance and gain deeper insights from customer interactions. Users praise Gong for its comprehensive call sentiment analysis and seamless integration with Salesforce. However, some users find the AI features, like auto-generated emails, to be inaccurate and desire improved search functionality. Overall, Gong is a powerful tool for sales teams aiming to leverage AI for improved sales outcomes.
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Gong is a good fit for small to enterprise companies but is best suited for medium and enterprise businesses.
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Gong is a strong fit for software and technology companies, but its use cases extend to various industries like Finance, Healthcare, and E-commerce.
Gong features
| Supported Gong supports logging calls and related details like date, time, and duration through its integration with Salesforce. |
| Supported Gong supports logging interactions and communications with contacts, offering a history of interactions through features like call and interaction logging, multi-channel analysis, CRM integration, automated transcripts, and data export/import. |
| Supported Gong enables the generation of reports that analyze sales team performance, encompassing metrics such as pipeline health, win rates, and sales cycle length. |
| Supported Gong supports opportunity management with deal intelligence and pipeline features. |
| Supported Gong supports sales forecasting with AI-powered insights from deal pipelines. |
| Supported Gong analyzes sales calls to determine customer sentiment, competitor mentions and topics discussed. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Gong reviews
We've summarised 3023 Gong reviews (Gong Software Advice reviews, Gong GetApp reviews, Gong TrustPilot reviews, Gong Capterra reviews and Gong G2 reviews) and summarised the main points below.
- Provides a comprehensive overview of call sentiment.
- Seamless Salesforce integration.
- Timestamped notes and easy access to specific call sections.
- Helpful AI insights and meeting summaries.
- AI features can be inaccurate, especially the auto-generated emails.
- Video recordings lack password protection.
- Search functionality could be improved.
- Gong Engage is underwhelming and lacks integrations.
Gong pricing
The commentary is based on 73 reviews from Gong Capterra reviews and Gong G2 reviews.
Gong's pricing is often cited as a drawback, especially for smaller companies or those with limited budgets. Users have expressed that it is expensive compared to alternatives with similar features. However, many agree that Gong's features and insights offer a good return on investment for medium to large businesses.
Users sentiment
See the Gong pricing page.
Gong alternatives
gong vs SalesloftBetter fit for mid-sized companies in the USA. Has stronger momentum based on employee growth. A popular Gong competitor and alternative.Read more
gong vs HubSpot Marketing HubBetter for marketing automation and lead generation. Broader industry fit. More user reviews and higher average rating. Has less momentum.Read more
AvisoBetter for sales forecasting and pipeline management. Has stronger website traffic momentum.Read more
GlyphicBetter fit for mid-sized companies. Has more momentum. More focused on technology companies.Read more
AttentionMore focused on sales coaching and training. Has stronger momentum based on employee growth. A Gong competitor and alternative.Read more
gong vs ClariBetter for revenue forecasting and pipeline management. More suitable for enterprise businesses, particularly in tech and software sales. Has stronger website traffic growth momentum.Read more
Gong FAQ
What is Gong and what does Gong do?
Gong is a revenue intelligence platform using artificial intelligence to analyze sales calls, emails, and other customer interactions. It provides insights into sales performance, identifies areas for improvement, and helps close deals faster. Gong integrates with CRMs and offers real-time coaching recommendations and sales forecasting.
How does Gong integrate with other tools?
Gong integrates with various CRM and sales engagement platforms, including Salesforce, HubSpot, and Outreach. This allows for seamless data synchronization, call activity logging, and enhanced reporting capabilities.
What the main competitors of Gong?
Gong's main competitors include **Clari**, **MeetRecord**, **Grain**, and **Fireflies.ai**. These platforms offer similar features like call recording, analysis, and sales coaching. Your best choice will depend on your specific needs and budget.
Is Gong legit?
Yes, Gong is a legitimate software platform. It is a well-established company with generally positive user reviews praising its call analysis, Salesforce integration, and insights. However, some users find the pricing high and experience inaccuracies with AI features.
How much does Gong cost?
There is no publicly available information about Gong pricing.
Is Gong customer service good?
Based on user reviews, Gong's customer service receives mixed feedback. While some users praise the support team for their responsiveness and helpfulness, others express frustration with slow response times and difficulty getting issues resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.