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eClinicalWorks description
eClinicalWorks is a widely used cloud-based software suite designed for medical practices of all sizes. It provides tools to manage patient records (EHR), schedule appointments, handle billing, and engage patients through features like telehealth and online portals. eClinicalWorks emphasizes streamlining administrative tasks with its AI-powered features that automate documentation, offer clinical decision support, and analyze practice performance data. Their focus on value-based care is evident in tools that help providers manage patient populations, track health outcomes, and meet quality reporting requirements.
Who is eClinicalWorks best for
eClinicalWorks is a cloud-based software suite ideal for medical practices seeking comprehensive tools for EHR, practice management, and patient engagement. Users praise its comprehensive features and ease of use for basic tasks. However, some users have reported slow performance and unhelpful customer support. It offers telehealth, AI-powered medical records, and billing functionalities.
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Best fit for small to medium-sized medical practices.
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Specifically designed for the healthcare industry.
eClinicalWorks features
| Supported eClinicalWorks offers a patient portal with record access, appointment scheduling, and secure messaging. |
| Supported eClinicalWorks supports AI-powered medical records using tools like the AI Assistant for PRISMA and Sunoh.ai integration. |
| Supported eClinicalWorks supports electronic billing through integrated RCM solutions and claims transmission. |
| Supported eClinicalWorks offers comprehensive tools and workflows for managing medical claims. |
| Supported eClinicalWorks allows scheduling, rescheduling, and canceling appointments. |
| Supported eClinicalWorks supports telehealth via its integrated healow TeleVisits solution. |
| Supported eClinicalWorks facilitates payment processing from patients and insurance payers, streamlining revenue cycle management. |
eClinicalWorks reviews
We've summarised 148 eClinicalWorks reviews (eClinicalWorks G2 reviews) and summarised the main points below.
- Comprehensive features cover most practice management needs.
- User-friendly for basic tasks and charting once learned.
- Easy to access patient records and information.
- Customizable templates and dashboards streamline documentation.
- Integrates with e-prescribing, faxing, and other essential services.
- Slow performance and frequent freezing issues plague the user experience.
- Technical errors and glitches disrupt workflow, requiring frequent support calls.
- Customer support is often unhelpful, with long wait times and ineffective solutions.
- Overly complex and unintuitive user interface, requiring extensive training.
- Hidden costs and difficulty adding features after initial purchase.
eClinicalWorks pricing
The commentary is based on 3 reviews from eClinicalWorks G2 reviews.
While eClinicalWorks offers comprehensive features and cloud-based accessibility, reviews indicate it is expensive, with additional costs for extra features. Some users find the pricing worthwhile due to improved patient management and streamlined workflows.
See the eClinicalWorks pricing page.
EHR Only
Includes Electronic Medical Record (EMR), eClinicalMobile ®, eClinicalWorks P2P ™, Patient Portal, eClinicalMessenger ®, Document Management, Referral Management, Meaningful use Dashboards, eBO View (reporting), Registry Reporting, ePrescribing and Formulary Checking, 24/7 Support, Maintenance, Cloud Hosting, Disaster Recovery, and Unlimited Free Webinars/Videos.
EHR with Practice Management
Includes Electronic Medical Record (EMR), Practice Management (PM), eClinicalMobile ®, eClinicalWorks P2P ™, Patient Portal, eClinicalMessenger ®, Document Management, Referral Management, Meaningful use Dashboards, eBO View (reporting), Registry Reporting, ePrescribing and Formulary Checking, 24/7 Support, Maintenance, Cloud Hosting, Disaster Recovery, Billing Implementation Services, and Unlimited Free Webinars/Videos.
RCM as a Service
Includes Claim creation and processing, Denial and rejection management, Appeals at all levels, Preventative claim edits, Clear visibility into your A/R, Billing rules, eClinicalMessenger ®, Document Management, Referral Management, eBO View (reporting), Registry Reporting, 24/7 Support, Maintenance, Private Cloud (Hosting), Disaster Recovery, Billing Implementation Services, and Unlimited Free Webinars/Videos.
eClinicalWorks alternatives
eclinicalworks vs PabauBetter for medical spas, clinics, and salons. Has stronger momentum based on LinkedIn employee growth. More affordable starting price.Read more
eclinicalworks vs STAN AIBetter fit for property management in community associations and HOAs. Has stronger momentum in employee growth. Focuses on automating resident communication and tasks like amenity bookings. A strong eClinicalWorks competitor and alternative.Read more
AdvancedMDBetter for larger healthcare organizations and specialty-specific workflows. Has more scalable options for different practice sizes. Growing slower than eClinicalWorks.Read more
CarepatronBetter suited for smaller practices seeking a more affordable solution. Has stronger momentum based on employee growth. Provides a free plan, unlike eClinicalWorks. Users praise the user-friendly interface and template library.Read more
zHealthBetter for smaller wellness clinics, especially chiropractic and physical therapy practices. More affordable pricing plans. Higher rated by users. Easier to use and implement with better customer service.Read more
My Clients PlusBetter suited for mental health practices, with specific templates and features. More affordable pricing plans. However, users report difficulties with editing claims and limited integrations. eClinicalWorks alternative for specialized mental health needs. My Clients Plus competitor focusing on smaller practices.Read more
eClinicalWorks FAQ
What is eClinicalWorks and what does eClinicalWorks do?
eClinicalWorks is a cloud-based software suite for medical practices. It offers tools for EHR, patient engagement, appointment scheduling, and billing. eClinicalWorks aims to streamline workflows and improve patient care through automation and AI-powered features.
How does eClinicalWorks integrate with other tools?
eClinicalWorks integrates with various tools and services, including e-prescribing, faxing, labs, and other healthcare systems. It also offers an API and supports some third-party integrations, though users have reported limitations with seamless interoperability.
What the main competitors of eClinicalWorks?
Top alternatives to eClinicalWorks include AdvancedMD, Carepatron, and SimplePractice. These competitors offer similar features such as EHR, practice management, and patient engagement tools. They are suitable for medical practices of all sizes seeking streamlined workflows and improved patient experiences.
Is eClinicalWorks legit?
Yes, eClinicalWorks is a legitimate and widely used EHR and practice management software. It offers comprehensive features, including AI-powered tools, but users have reported issues with slow performance and complex interfaces. Consider exploring alternatives if these are critical concerns for your practice.
How much does eClinicalWorks cost?
eClinicalWorks EHR only plan costs $449/month, the EHR with Practice Management plan is $599/month. RCM as a Service is priced at 2.9% of practice collections. Contact eClinicalWorks for specific pricing details and to determine which product is worth it for your needs.
Is eClinicalWorks customer service good?
eClinicalWorks receives mixed reviews for customer service. While some users praise the helpfulness and responsiveness of the support team, others report long wait times and difficulty getting issues resolved. Several users note the need for assertiveness to ensure timely resolution.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.