eClinicalWorks vs Pabau

by Gralio Feb 07, 2025

eClinicalWorks and Pabau cater to different needs within the healthcare industry. eClinicalWorks offers a comprehensive, all-in-one solution for larger medical practices, while Pabau provides a user-friendly platform ideal for smaller clinics and wellness businesses focused on online booking and marketing automation.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 693 reviews and 60 websites, saving 4 hours, 21 minutes of reading.

eClinicalWorks

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Pabau

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About

eClinicalWorks is a widely used cloud-based software suite designed for medical practices of all sizes. It provides tools to manage patient records (EHR), schedule appointments, handle billing, and engage patients through features like telehealth and online portals. eClinicalWorks emphasizes streamlining administrative tasks with its AI-powered features that automate documentation, offer clinical decision support, and analyze practice performance data. Their focus on value-based care is evident in tools that help providers manage patient populations, track health outcomes, and meet quality reporting requirements.

Pabau is a cloud-based practice management software designed for healthcare businesses like medical spas, clinics, and salons. It offers a wide range of features including online booking, electronic medical records, billing, inventory management, marketing automation, and reporting tools. Pabau aims to streamline operations, improve patient experience, and help businesses grow by automating tasks and providing data-driven insights. It's suitable for various healthcare providers, from small clinics to multi-location practices.

Summary

Main difference

eClinicalWorks offers a more comprehensive, integrated suite of tools for managing all aspects of a medical practice, including EHR, practice management, and billing. Pabau focuses on practice management, online booking, and marketing automation, making it better suited for smaller clinics and wellness businesses.

Relative strengths of eClinicalWorks (compared to Pabau)

Integrates EHR, practice management, and billing into one platform.
Offers robust clinical decision support and analytics tools.
Caters to a broader range of medical specialties.

Relative weaknesses of eClinicalWorks (compared to Pabau)

Higher pricing compared to Pabau.
User interface can be complex.
Less emphasis on marketing automation features.

Who should use eClinicalWorks VS. Pabau

eClinicalWorks is a cloud-based software suite designed for medical practices of all sizes, helping them manage EHR, appointments, billing, and patient engagement. Its AI-powered features automate tasks like documentation and offer clinical decision support. eClinicalWorks focuses on value-based care with tools to manage patient populations and track health outcomes. Pricing includes per-provider monthly subscriptions for EHR and practice management, and a percentage of collections for RCM services.

Pabau is a cloud-based practice management software designed for healthcare businesses. Users love its comprehensive features, customizability, and automated tools like appointment reminders and online booking. However, some users have reported slow performance and issues with the Pabau 2 migration. Ideal for small to medium clinics looking to streamline operations and improve patient experience.

Best fit for small to medium-sized medical practices.
Ideal for practices in the Healthcare, Wellness, and Pharmaceutical industries.

Best for small to medium-sized healthcare businesses.
Ideal for medical spas, clinics, and salons.

eClinicalWorks and Pabau features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Appointment Scheduling

Supported

eClinicalWorks supports appointment scheduling and staff management via the Resource Schedule feature.

Supported

Pabau supports appointment scheduling, staff schedules, and automated reminders.
Client Records Management

Supported

eClinicalWorks stores client information digitally and allows access via its EHR system.

Supported

Client information is stored digitally and accessible with one click.
Automated Appointment Reminders

Supported

eClinicalWorks supports automated appointment reminders via SMS and email using eClinicalMessenger.

Supported

Pabau automates appointment reminders via SMS and email.
Reporting and analytics

Supported

eClinicalWorks supports reporting and analytics on patient data, and offers tools for financial and scheduling insights.

Supported

Pabau supports comprehensive reporting and analytics on patient and financial data.
Practice Management System integration

Supported

eClinicalWorks integrates with Practice Management Systems, improving efficiency and billing.

Not supported

Pabau is a standalone practice management system and does not integrate with other PMS.
Patient portal

Supported

eClinicalWorks offers a patient portal with record access, appointment scheduling, and secure messaging.

Supported

Pabau provides a patient portal with appointment scheduling, record access, messaging, and information management.

Qualities

Value and Pricing Transparency

No data

-0.4

Rather negative sentiment
Customer Service

No data

+0.35

Rather positive sentiment
Ease of Use

No data

+0.43

Rather positive sentiment
Reliability and Performance

No data

-0.42

Rather negative sentiment
Ease of Implementation

No data

-0.4

Rather negative sentiment
Scalability

No data

No data

eClinicalWorks and Pabau Pricing

eClinicalWorks offers software solutions for Electronic Health Records (EHR), practice management and Revenue Cycle Management (RCM). They provide a per-provider monthly subscription for their EHR and EHR with practice management packages and a percentage of practice collections for their RCM service.

Plans

See full Pricing page

Pabau offers various pricing plans for medical and healthcare businesses, including options for solo practitioners, small teams, and larger organizations. They provide a comprehensive solution with features like appointment scheduling, online booking, digital client records, treatment notes, marketing tools, and more. While they don't have a free trial, they offer live demos and a product tour to explore their software.

Plans

User sentiment

Rather negative

-0.4

See full Pricing page

eClinicalWorks and Pabau review insights

693 reviews analysed from and

Users love

Comprehensive features cover most practice management needs.
User-friendly for basic tasks and charting once learned.
Easy to access patient records and information.
Customizable templates and dashboards streamline documentation.
Integrates with e-prescribing, faxing, and other essential services.

Pabau is praised for its comprehensive features and customizability, particularly for medical spas and clinics.
The software is considered user-friendly and intuitive, with a clear and easy-to-navigate interface.
Automated features, such as appointment reminders and online booking, are highly valued for saving time and improving efficiency.
Customer support is generally commended for being responsive and helpful in resolving issues.

Users dislike

Slow performance and frequent freezing issues plague the user experience.
Technical errors and glitches disrupt workflow, requiring frequent support calls.
Customer support is often unhelpful, with long wait times and ineffective solutions.
Overly complex and unintuitive user interface, requiring extensive training.
Hidden costs and difficulty adding features after initial purchase.

Slow system performance and loading times are a recurring complaint.
The Pabau 2 migration has caused issues for some users, with bugs and missing features.
Limited functionality and bugs in the mobile app are frequently mentioned.
Customer support, while generally helpful, can be slow to respond, especially outside UK business hours.

eClinicalWorks and Pabau Ratings

G2

3.6/5

(148)
Glassdoor

3.8/5

(1764)

G2

4.6/5

(141)
Capterra

4.6/5

(414)
Glassdoor

3.6/5

(51)

Company health

Employee growth

2% increase in the last year

16% increase in the last year

Web traffic

6% decrease in the last quarter

18% increase in the last quarter

Financing

No data

How do eClinicalWorks and Pabau compare in user satisfaction for smaller clinics?

For smaller clinics, Pabau generally receives higher user satisfaction ratings than eClinicalWorks, particularly on G2 and Capterra. However, Pabau users have reported issues with system performance and the recent Pabau 2 migration. eClinicalWorks user reviews are more mixed, with fewer reports of specific issues but also less enthusiastic praise. Therefore, while Pabau's features may be well-received when they work correctly, the potential for performance problems should be considered for smaller clinics sensitive to disruptions.

Which product offers better integration with existing Practice Management Systems?

eClinicalWorks and Pabau both offer integrations with Practice Management Systems. eClinicalWorks mentions potential customization needs for its integrations, while Pabau doesn't provide specific details about its integration capabilities. Therefore, it's difficult to definitively say which has "better" integration without more information. Further investigation into the specific PMS systems you use and how each product integrates with them is recommended.

What are the advantages of eClinicalWorks?

eClinicalWorks offers a comprehensive suite of tools covering EHR, practice management, and revenue cycle management, making it a more integrated solution than Pabau. Its emphasis on AI-powered features for automation, clinical decision support, and practice performance analysis can lead to increased efficiency and improved patient care. eClinicalWorks also demonstrates a stronger focus on value-based care, providing tools to manage patient populations and track health outcomes, which is increasingly important in the healthcare landscape.

What are the disadvantages of eClinicalWorks?

eClinicalWorks has faced criticism for its user interface, which some users find less intuitive and more cumbersome than alternatives. The system has also been reported to experience performance issues, including slowdowns and occasional crashes. Historically, eClinicalWorks has also faced scrutiny regarding its compliance with government regulations, including a significant settlement related to Meaningful Use attestation. While the company has made efforts to address these concerns, they remain factors to consider.

Is eClinicalWorks cheaper than Pabau?

eClinicalWorks' pricing starts at $449/month, while Pabau has a starting price of $28/month with custom pricing for other plans. Therefore, based on the starting prices, Pabau is cheaper than eClinicalWorks. However, a full price comparison would require more information on Pabau's custom plans.

Alternatives to eClinicalWorks and Pabau

Zenoti

Zenoti is a popular cloud-based software designed for salons, spas, and wellness businesses of all sizes. It offers a comprehensive suite of tools to manage appointments, process payments, market services, track inventory, and gain insights from business data. Zenoti aims to streamline operations, improve customer experience, and ultimately drive revenue growth. Its standout features include a mobile app for staff, AI-powered analytics and marketing, and a strong focus on customer loyalty.

Carepatron

Carepatron is a cloud-based practice management software designed for healthcare professionals and businesses of all sizes. It offers a comprehensive suite of tools, including online booking, billing and payments, telehealth, electronic health records, and client portals. Carepatron aims to streamline administrative tasks, improve client engagement, and enhance overall practice efficiency. It stands out with its user-friendly interface, customizable features, and a focus on automation to reduce administrative burden. Carepatron serves a wide range of healthcare providers, from solo practitioners to large teams.

AdvancedMD

AdvancedMD is a cloud-based software suite designed for medical practices of all sizes. It offers a comprehensive set of tools for managing all aspects of a practice, including scheduling, electronic health records, billing, patient engagement, and telemedicine. AdvancedMD aims to automate workflows, improve patient experience, and streamline administrative tasks. Its features include online appointment scheduling, automated appointment reminders, insurance verification, electronic prescriptions, and mobile access for providers. The platform prioritizes data security and is accessible from any device with internet access.

MDWare

MDware is a practice management software specifically designed for medical spas. It helps you manage all aspects of your business from booking and client communication to inventory and payroll. MDware aims to improve efficiency with its integrated features, reporting tools, and marketing capabilities. They offer data transfer assistance, training, and ongoing support to users.

Birdeye

Birdeye is an all-in-one experience marketing platform designed for multi-location businesses and local brands. It helps businesses manage their online presence, improve their reputation, and connect with customers through various channels like reviews, social media, and messaging. Birdeye uses AI to streamline tasks like generating social media posts, managing online listings, and analyzing customer feedback. Its goal is to help businesses enhance customer experience, build loyalty, and stand out in their local markets.

Therap Services

Therap Services is a web-based software platform designed for health and human services providers. It offers tools for documentation, communication, billing, and reporting, serving a wide range of needs from mental health to home care. Therap aims to streamline operations, improve data security, and ensure compliance with industry regulations, such as HIPAA. With a large user base across the US, including government agencies, Therap is a significant player in the health tech landscape.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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