Last updated on
Company health
Ratings
Pabau description
Pabau is a cloud-based practice management software designed for healthcare businesses like medical spas, clinics, and salons. It offers a wide range of features including online booking, electronic medical records, billing, inventory management, marketing automation, and reporting tools. Pabau aims to streamline operations, improve patient experience, and help businesses grow by automating tasks and providing data-driven insights. It's suitable for various healthcare providers, from small clinics to multi-location practices.
Who is Pabau best for
Pabau is a cloud-based practice management software designed for healthcare businesses. Users love its comprehensive features, customizability, and intuitive interface. However, some users have reported slow performance and issues with the Pabau 2 migration. Ideal for small to medium-sized businesses in the medical spa, clinic, and salon industries looking to streamline operations and improve patient experience.
-
Best for small to medium-sized healthcare businesses.
-
Ideal for medical spas, clinics, and salons.
Pabau features
| Supported Pabau supports comprehensive reporting and analytics on patient and financial data. |
| Supported Clients can book appointments online through the client portal. |
| Supported Pabau allows users to schedule, reschedule, and cancel appointments. |
| Supported Pabau supports patient records, scheduling, and billing. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Pabau reviews
We've summarised 545 Pabau reviews (Pabau Software Advice reviews, Pabau Capterra reviews and Pabau G2 reviews) and summarised the main points below.
- Pabau is praised for its comprehensive features and customizability, particularly for medical spas and clinics.
- The software is considered user-friendly and intuitive, with a clear and easy-to-navigate interface.
- Automated features, such as appointment reminders and online booking, are highly valued for saving time and improving efficiency.
- Customer support is generally commended for being responsive and helpful in resolving issues.
- Slow system performance and loading times are a recurring complaint.
- The Pabau 2 migration has caused issues for some users, with bugs and missing features.
- Limited functionality and bugs in the mobile app are frequently mentioned.
- Customer support, while generally helpful, can be slow to respond, especially outside UK business hours.
Pabau pricing
The commentary is based on 28 reviews from Pabau Capterra reviews, Pabau G2 reviews and Pabau Software Advice reviews.
While Pabau is generally considered a valuable platform for clinic management with robust features, some users find the pricing high, especially for startups or those with limited needs. Others mention difficulty getting refunds and hidden fees. However, some users feel the price is justified for the extensive functionality offered.
Users sentiment
See the Pabau pricing page.
New business plan
For individuals starting with less than 50 clients.
Growing business plan
Suitable for businesses with one user and less than 100 clients.
Solo plan
Designed for solo practitioners with unlimited clients.
Team plan
For teams of 2-3 users with unlimited clients.
Medium plan
Aimed towards medium-sized businesses with 4-5 users and unlimited clients.
Group plan
Suitable for larger groups with 6-15 users and unlimited clients.
Pabau alternatives
pabau vs ZenotiBetter for retail, hospitality, and software businesses. More positive customer service reviews. A Pabau alternative, competitor.Read more
MDWareBetter fit for smaller organizations. Has grown faster than Pabau. More focused on retail. Fewer features than Pabau. Users mention hidden fees and lack of after-hours support as potential drawbacks. A Pabau competitor and alternative.Read more
Therap ServicesBetter fit for medium-sized businesses and enterprise customers focusing on human services. A strong Pabau competitor for users prioritizing customer service, reliability, and comprehensive documentation tools. However, implementation can be lengthy.Read more
CarepatronBetter value and pricing transparency. Has a free plan. Higher customer satisfaction and ease of use. Grows faster. A Pabau alternative and competitor.Read more
BirdeyeBetter for multi-location businesses and various industries like legal services, automotive, or real estate. Focuses on online presence management and reputation improvement through reviews and social media engagement. Birdeye has better customer service, is easier to use and implement, more reliable, and has better scalability. It also boasts more positive user reviews, particularly praising review management and social media features.Read more
WeaveBetter for smaller healthcare businesses focused on patient communication and engagement. Easier to use and implement. A good Pabau competitor for basic communication.Read more
Pabau FAQ
What is Pabau and what does Pabau do?
Pabau is cloud-based practice management software for healthcare businesses, including medical spas, clinics, and salons. It offers online booking, electronic medical records, billing, inventory management, and marketing automation, streamlining operations and improving patient experience. Pabau helps businesses grow with automated tasks and data-driven insights.
How does Pabau integrate with other tools?
Pabau integrates with various tools, including Mailchimp, Stripe, and Xero, to enhance its functionality. It also offers an open API and Zapier integration, allowing connections with numerous other applications for streamlined workflows. This allows for smooth data flow between different platforms.
What the main competitors of Pabau?
Top alternatives to Pabau include Zenoti for salons and spas, MDWare specifically for medical spas, and Carepatron for general healthcare practices. Therap Services focuses on human services providers, while Birdeye and Weave offer communication and marketing tools.
Is Pabau legit?
Yes, Pabau is a legitimate cloud-based practice management software. It's generally well-regarded for its comprehensive features and user-friendly interface, especially by medical spas and clinics seeking streamlined operations and online booking. However, potential users should be aware of reported issues with system performance and the mobile app.
How much does Pabau cost?
Pabau pricing starts at $28 per month for the New Business plan (under 50 clients). Other plans (Solo, Team, Medium, Growing Business, and Group) have custom pricing based on business size and needs. Contact Pabau for a personalized quote to determine if the product is worth it for your practice.
Is Pabau customer service good?
Pabau's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others have experienced slow response times and difficulty getting issues resolved, especially with the Pabau 2 update. Some users mention excellent support via online chat and email.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.