Zigpoll vs SurveyMonkey

by Gralio Feb 12, 2025

Zigpoll and SurveyMonkey are both survey platforms catering to businesses of all sizes. Zigpoll stands out for its affordability and AI-powered analytics, while SurveyMonkey offers more advanced features and integrations, making it a better fit for larger enterprises or those with complex survey needs.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 4851 reviews and 50 websites, saving 1 day, 3 hours, 22 minutes of reading.

Zigpoll

Website LinkedIn

SurveyMonkey

Website LinkedIn Twitter

About

Zigpoll is a survey platform designed for businesses to collect customer feedback. It allows you to create and send surveys through your website, email, and SMS. Zigpoll offers customizable survey templates, various question formats, and AI-powered analytics to understand customer responses and identify trends. It integrates with popular business tools and offers a free plan for basic needs.

SurveyMonkey is a survey platform used by businesses of all sizes to collect and analyze feedback. You can create surveys from scratch or use templates for customer satisfaction, employee engagement, and more. SurveyMonkey offers AI-powered features to help you create effective surveys, understand the results, and gain actionable insights. It integrates with other business apps you may already use. There are different pricing plans, including options for teams.

Summary

Main difference

Zigpoll is a more affordable option with a free plan and lower-priced paid plans, making it suitable for budget-conscious businesses. SurveyMonkey is better for businesses that require advanced features and integrations, especially larger enterprises with more complex needs.

Relative strengths of Zigpoll (compared to SurveyMonkey)

Offers a free plan and more affordable paid plans.
Provides AI-powered analytics to understand customer responses and identify trends.
Integrates with popular business tools.

Relative weaknesses of Zigpoll (compared to SurveyMonkey)

Limited customization options compared to SurveyMonkey.
Users report a steeper learning curve for some features.
The free version has limited features, pushing users towards paid plans.

Who should use Zigpoll VS. SurveyMonkey

Zigpoll is a user-friendly survey platform ideal for small to medium businesses, especially in e-commerce, looking to collect customer feedback. Users praise its intuitive interface and diverse question formats, while some find the free version limiting and the pricing for advanced features high. It offers real-time analytics and integrates with various business tools.

SurveyMonkey is an intuitive survey platform for businesses of all sizes to gather and analyze feedback. Create custom surveys or use templates for customer satisfaction and employee engagement. Users praise its ease of use and variety of question types, but some dislike the limited free plan. AI-powered features help create effective surveys and gain actionable insights.

Best for small to medium-sized businesses.
Ideal for e-commerce businesses seeking customer feedback.

Best for small, medium, and large businesses.
Suitable for various sectors, including healthcare, finance, retail, and technology.

Zigpoll and SurveyMonkey features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Email distribution

Supported

Zigpoll allows sharing surveys via email, including direct sending and integrations.

Supported

SurveyMonkey allows sharing surveys via customizable email invitations.
Website embeds

Supported

Zigpoll allows embedding surveys on websites using an embed code or through integrations like Shopify.

Supported

Surveys can be embedded on websites using the Website Collector feature.
Website embed

Supported

Surveys can be embedded directly into websites using an embed code.

Supported

Surveys can be embedded directly into websites using provided embed code.
Internal commenting

Not supported

Internal commenting is not supported.

Supported

SurveyMonkey allows internal commenting on shared surveys and results.
Popup surveys

Supported

Zigpoll supports displaying surveys as website popups.

Supported

Popup surveys are supported with limited targeting options.

Qualities

Value and Pricing Transparency

-0.5

Rather negative sentiment

-0.33

Rather negative sentiment
Customer Service

+0.33

Rather positive sentiment

-0.12

Neutral sentiment
Ease of Use

+1

Strongly positive sentiment

+0.89

Strongly positive sentiment
Reliability and Performance

No data

+0.26

Neutral sentiment
Ease of Implementation

No data

+0.85

Strongly positive sentiment
Scalability

No data

+0.23

Neutral sentiment

Zigpoll and SurveyMonkey Pricing

Zigpoll offers a free plan and four paid plans with different features and response limits. All plans include automatic AI insights, flexible question formats, custom styling, white label support, and unlimited surveys.

Plans

User sentiment

Rather negative

-0.5

See full Pricing page

No data

User sentiment

Rather negative

-0.33

See full Pricing page

Zigpoll and SurveyMonkey review insights

4850 reviews analysed from and

Users love

Easy to use and intuitive interface for creating surveys.
Multiple question formats and survey customization options.
Real-time feedback and analytics dashboards.
Integrations with various business tools.
Good customer support.

Easy to use and create surveys.
Wide variety of question types and templates available.
User-friendly interface.
Good data analysis and reporting features.

Users dislike

Limited free version features, pushing users towards paid plans.
Complex interface for some users, steep learning curve.
Limited customization options for surveys and templates.
Pricing can be high, especially for advanced features.
Occasional issues with email notifications going to spam.

Limited question limit in the free plan.
Occasional technical issues such as surveys freezing or ending abruptly.
The mobile app has limited functionality.
Advanced features, such as skip logic, require a paid subscription.

Zigpoll and SurveyMonkey Ratings

G2

4.3/5

(34)
TrustPilot

3.7/5

(1)

G2

4.4/5

(2517)
Capterra

4.6/5

(2300)

Company health

Employee growth

No change in the last year

8% increase in the last year

Web traffic

No data

Financing

No data

How do Zigpoll's AI-powered analytics compare to SurveyMonkey's?

Both Zigpoll and SurveyMonkey offer AI-powered analytics. Zigpoll emphasizes using AI for understanding customer responses and identifying trends, while SurveyMonkey highlights AI's role in creating effective surveys and gaining actionable insights from the results. The specific capabilities of each platform's AI features are not detailed enough to allow for a deeper comparison.

Which platform provides better survey customization for complex branching logic?

SurveyMonkey is better for complex branching logic. While Zigpoll offers survey customization, user reviews mention limitations. SurveyMonkey, although its free version limits some logic features, is known for its robust question types and logic capabilities in paid plans, making it more suitable for complex survey designs.

What are the advantages of Zigpoll?

Zigpoll offers AI-powered analytics, SMS distribution, and a free plan, unlike SurveyMonkey. Users praise Zigpoll's intuitive interface and variety of question formats. While some users find Zigpoll's free version limiting and the pricing for advanced features high, it caters well to businesses needing SMS survey capabilities and automated insights.

What are the disadvantages of Zigpoll?

Zigpoll users dislike the limited features in the free version, which pushes users towards paid plans. Some users find the interface complex and the learning curve steep. There are also complaints about limited customization options and the high price of advanced features. Occasionally, email notifications go to spam.

Alternatives to Zigpoll and SurveyMonkey

Microsoft Forms

Microsoft Forms is an online tool for creating surveys, quizzes, and polls. It's particularly useful for gathering information and feedback. With customizable templates and various question types, you can tailor forms to your needs. Results are easily viewable and can be analyzed within the platform. Part of the Microsoft 365 suite, it integrates seamlessly with other Microsoft products.

Qualtrics CoreXM

Qualtrics CoreXM is a popular survey platform used by many Fortune 500 companies. It provides a comprehensive set of tools to create, distribute, and analyze surveys to gather insights from customers, employees, or the market. With its user-friendly interface, pre-built templates, and advanced features like AI-powered analytics, CoreXM aims to simplify sophisticated research and make it accessible to businesses of all sizes. It helps you understand your audience, get feedback on products or services, and make data-driven decisions. Qualtrics also offers specialized products for customer, employee, product, and brand experience management.

SurveyRock

SurveyRock is a survey creation tool that lets you build and send surveys to collect customer and employee feedback. You can create surveys from scratch or use pre-made templates, customize the design, and then analyze the results within the platform. SurveyRock is suitable for businesses of all sizes that need an easy way to gather insights from their audience. They offer a free plan as well as paid options with more features.

Jotform

Jotform is a popular online form builder that lets you create and publish various digital forms, from surveys and contact forms to payment and application forms. Used by millions, Jotform offers over 10,000 pre-built templates and integrates with numerous business apps like Salesforce and CRMs. It's known for its ease of use, design flexibility, and ability to streamline data collection for businesses of all sizes.

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Google Workspace

Google Workspace is a suite of online productivity and collaboration tools for businesses of all sizes. It includes popular apps like Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet and more. Google Workspace aims to provide a seamless and integrated experience for communication, document creation, file storage, and team collaboration, all accessible from any device with an internet connection. It stands out with its user-friendly interface and strong collaboration features.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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