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SurveyMonkey description
SurveyMonkey is a survey platform used by businesses of all sizes to collect and analyze feedback. You can create surveys from scratch or use templates for customer satisfaction, employee engagement, and more. SurveyMonkey offers AI-powered features to help you create effective surveys, understand the results, and gain actionable insights. It integrates with other business apps you may already use. There are different pricing plans, including options for teams.
Who is SurveyMonkey best for
SurveyMonkey is an intuitive survey platform for businesses of all sizes to gather and analyze feedback. Users praise its user-friendly interface and diverse question types. However, some have noted limitations on the free plan and occasional technical issues. Consider SurveyMonkey to collect customer insights, conduct employee engagement surveys, or gather market research data.
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Best for small, medium, and large businesses.
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Suitable for various sectors, including healthcare, finance, retail, and technology.
SurveyMonkey features
| Supported SurveyMonkey offers various integrations to streamline workflows and enhance productivity. |
| Supported SurveyMonkey allows gathering feedback via surveys and analyzing results. |
| Supported SurveyMonkey supports data visualization with various chart types, including bar, pie, and line charts. |
| Supported SurveyMonkey allows sharing surveys via customizable email invitations. |
| Supported Surveys can be embedded on websites using the Website Collector feature. |
| Supported SurveyMonkey offers built-in tools for analyzing form responses, including charts, filters, and comparisons. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SurveyMonkey reviews
We've summarised 4817 SurveyMonkey reviews (SurveyMonkey Software Advice reviews, SurveyMonkey GetApp reviews, SurveyMonkey Capterra reviews and SurveyMonkey G2 reviews) and summarised the main points below.
- Easy to use and create surveys.
- Wide variety of question types and templates available.
- User-friendly interface.
- Good data analysis and reporting features.
- Limited question limit in the free plan.
- Occasional technical issues such as surveys freezing or ending abruptly.
- The mobile app has limited functionality.
- Advanced features, such as skip logic, require a paid subscription.
SurveyMonkey pricing
The commentary is based on 659 reviews from SurveyMonkey Capterra reviews, SurveyMonkey G2 reviews, SurveyMonkey GetApp reviews and SurveyMonkey Software Advice reviews.
SurveyMonkey's pricing is generally considered high, especially for small businesses and individual users. While a free version exists, its limitations often push users towards paid plans for essential features. The cost of premium plans is a recurring concern.
Users sentiment
See the SurveyMonkey pricing page.
SurveyMonkey alternatives
surveymonkey vs ZigpollMore focused on e-commerce. Offers popup surveys and website embeds. A SurveyMonkey competitor and alternative.Read more
surveymonkey vs JotformBetter for creating a wide variety of digital forms beyond surveys. Has more momentum based on employee and website traffic growth. Offers more pre-built templates. A SurveyMonkey alternative and competitor.Read more
surveymonkey vs Qualtrics CoreXMBetter for enterprise users with deeper market research capabilities. A strong SurveyMonkey competitor for sophisticated research needs. Offers qualitative insights at scale, including video feedback analysis.Read more
HubEngageMore focused on employee engagement and communication. Has significantly more momentum in website traffic growth.Read more
ProlificBetter for high-quality data for research and AI development. It has a faster pace of growth and provides access to a diverse pool of verified participants. Primarily for researchers, AI/ML developers and data scientists.Read more
PollyBetter for internal team communication and engagement, especially within Slack, Microsoft Teams, and Zoom. Geared towards boosting team communication in hybrid work environments. Polly is growing faster than SurveyMonkey.Read more
SurveyMonkey FAQ
What is SurveyMonkey and what does SurveyMonkey do?
SurveyMonkey is an online survey platform enabling businesses to create and distribute surveys, collect responses, and analyze data. It offers various question types, customizable templates, and integrations with other business apps to streamline workflows. SurveyMonkey provides insights from customer satisfaction and employee engagement surveys.
How does SurveyMonkey integrate with other tools?
SurveyMonkey integrates with popular business apps to streamline workflows. It connects with platforms like Slack, Salesforce, and Marketo, allowing you to automate tasks and centralize data. This enhances productivity and facilitates better decision-making.
What the main competitors of SurveyMonkey?
Top SurveyMonkey alternatives include Microsoft Forms, SurveySparrow, Zigpoll, Jotform, and SurveyRock. These competitors offer similar survey creation, distribution, and analysis features, often with varying pricing plans and integrations. Some, like ClickUp, provide broader work management capabilities.
Is SurveyMonkey legit?
Yes, SurveyMonkey is a legitimate and safe platform used by many businesses for surveys and data collection. It's known for its ease of use and variety of question types and templates. However, some users have reported occasional technical issues and limitations with the free version.
How much does SurveyMonkey cost?
SurveyMonkey offers several paid plans. The Team Advantage plan is $25 per user/month, Team Premier is $75 per user/month, and the Enterprise plan has custom pricing. There is no pricing information available for the individual or other plans.
Is SurveyMonkey customer service good?
SurveyMonkey's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and difficulty reaching a live person. Several negative reviews mention unhelpful customer service regarding billing issues and account access.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.