Jotform vs SurveyMonkey

by Gralio Mar 10, 2025

Jotform and SurveyMonkey are both valuable tools for collecting data, but they cater to different needs. Jotform excels in versatile form creation and customization, while SurveyMonkey specializes in survey creation, distribution, and analysis. Choose Jotform for broader form requirements, and SurveyMonkey for dedicated survey projects.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 9339 reviews and 60 websites, saving 2 days, 4 hours, 23 minutes of reading.

Jotform

Website LinkedIn Twitter

SurveyMonkey

Website LinkedIn Twitter

About

Jotform is a popular online form builder that lets you create and publish various digital forms, from surveys and contact forms to payment and application forms. Used by millions, Jotform offers over 10,000 pre-built templates and integrates with numerous business apps like Salesforce and CRMs. It's known for its ease of use, design flexibility, and ability to streamline data collection for businesses of all sizes.

SurveyMonkey is a survey platform used by businesses of all sizes to collect and analyze feedback. You can create surveys from scratch or use templates for customer satisfaction, employee engagement, and more. SurveyMonkey offers AI-powered features to help you create effective surveys, understand the results, and gain actionable insights. It integrates with other business apps you may already use. There are different pricing plans, including options for teams.

Summary

Main difference

Jotform offers a wider range of form types and greater customization options, making it ideal for diverse data collection needs. SurveyMonkey focuses on surveys and feedback collection, providing specialized tools for analysis and reporting.

Relative strengths of Jotform (compared to SurveyMonkey)

Provides more comprehensive form creation capabilities beyond surveys, such as payment forms, application forms, and quizzes.
Offers over 10,000 customizable templates and a drag-and-drop builder for easier form design.
Integrates with a wide range of business apps, extending its functionality for data management and automation.

Relative weaknesses of Jotform (compared to SurveyMonkey)

Limited survey-specific features compared to SurveyMonkey, like advanced branching and analysis tools.
Free plan has restrictions on submissions and features.
Mobile app functionality is less developed than SurveyMonkey's.

Who should use Jotform VS. SurveyMonkey

Jotform is a user-friendly form builder ideal for businesses of all sizes. Users praise its intuitive interface, customizable templates, and integrations with popular apps. However, some find the free plan limiting and the mobile app underwhelming. If you need a versatile tool to collect data and automate workflows, Jotform is worth considering.

SurveyMonkey is a user-friendly survey platform for businesses of all sizes. Create surveys from scratch or use templates for customer satisfaction and employee engagement. Leverage AI-powered features to gain actionable insights. Users love the ease of use and variety of question types, but some dislike the limited free plan and occasional technical issues.

Ideal for businesses of all sizes needing to streamline data collection and workflow automation.
A good fit across various sectors, including Healthcare, Finance, Retail, and more.

Ideal for small, medium, and large businesses seeking feedback.
Suitable for most industries needing customer, employee, or stakeholder feedback.

Jotform and SurveyMonkey features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Form templates

Supported

Jotform offers a vast selection of customizable form templates.

Supported

SurveyMonkey offers various customizable form templates.
Variety of forms

Supported

Jotform allows creating various forms such as surveys, polls, quizzes, and order forms.

Supported

SurveyMonkey supports creating various forms such as surveys, polls, quizzes, order forms, and contact forms.
Drag and drop builder

Supported

Jotform offers a drag and drop builder for easy form creation.

Supported

SurveyMonkey offers drag-and-drop form building.
E-Forms

Supported

Jotform supports managing and sending electronic forms, including signatures, for onboarding.

Supported

SurveyMonkey allows managing and sending electronic forms during onboarding.
Auto-fill Forms

Supported

Jotform offers auto-filling via its prefill feature, requiring some manual setup.

Partially supported

SurveyMonkey offers pre-population and merge fields, useful for auto-filling parts of new hire forms.
Email distribution

Supported

Jotform allows sharing surveys via email, including bulk sending and automation.

Supported

SurveyMonkey allows sharing surveys via customizable email invitations.

Qualities

Value and Pricing Transparency

-0.19

Neutral sentiment

-0.21

Neutral sentiment
Customer Service

+0.39

Rather positive sentiment

-0.5

Rather negative sentiment
Ease of Use

+0.91

Strongly positive sentiment

+0.84

Strongly positive sentiment
Reliability and Performance

+0.51

Rather positive sentiment

-0.1

Neutral sentiment
Ease of Implementation

+0.79

Strongly positive sentiment

+0.69

Rather positive sentiment
Scalability

+0.07

Neutral sentiment

+1

Strongly positive sentiment

Jotform and SurveyMonkey Pricing

No data

User sentiment

Neutral

-0.19

See full Pricing page

No data

User sentiment

Neutral

-0.21

See full Pricing page

Jotform and SurveyMonkey review insights

9339 reviews analysed from and

Users love

Easy to use, intuitive drag and drop interface
Highly customizable forms with a variety of templates and widgets
Seamless integration with popular business apps like Google Sheets and Zapier
Responsive customer support with a helpful knowledge base

Easy to use and create surveys.
Wide variety of question types and templates available.
User-friendly interface.
Good data analysis and reporting features.

Users dislike

The free plan is limited, with a low monthly submission limit
The mobile app is a bit underwhelming
The PDF editor could use more features
Occasional glitches and bugs reported, especially with the mobile app

Limited question limit in the free plan.
Occasional technical issues such as surveys freezing or ending abruptly.
The mobile app has limited functionality.
Advanced features, such as skip logic, require a paid subscription.

Jotform and SurveyMonkey Ratings

G2

4.7/5

(2557)
Capterra

4.7/5

(1965)
Glassdoor

4.2/5

(151)

G2

4.4/5

(2517)
Capterra

4.6/5

(2300)

Company health

Employee growth

25% increase in the last year

8% increase in the last year

Web traffic

20% decrease in the last quarter

No data

Financing

No data

How do Jotform's form customization options compare to SurveyMonkey's survey features?

Jotform offers broader form customization options compared to SurveyMonkey's survey-focused features. While SurveyMonkey excels in survey creation, distribution, and analysis with features like pre-built templates and AI-powered insights, Jotform provides a wider range of form types beyond surveys, including payment forms, application forms, and more. Jotform's extensive template library and drag-and-drop builder offer greater design flexibility for various data collection needs, whereas SurveyMonkey primarily focuses on optimizing the survey experience.

Which product offers better integration with other business apps for data analysis?

Jotform offers better integration with other business apps for data analysis. While SurveyMonkey does integrate with other apps, Jotform is known for its extensive integrations with numerous business apps, including popular tools like Salesforce, CRMs, and Zapier. This wider range of integrations makes it easier to connect with various data analysis tools and platforms, providing more flexibility and options for in-depth analysis.

What are the advantages of Jotform?

Jotform offers a broader range of form types beyond surveys, including payment forms, application forms, and quizzes. It also boasts a larger library of pre-built templates (over 10,000) compared to SurveyMonkey, giving users more starting points for form creation. Jotform is known for its drag-and-drop interface and integrations with various business apps, streamlining data collection and workflow automation.

What are the disadvantages of Jotform?

Jotform users dislike the limited free plan, occasional glitches and bugs (especially on the mobile app), the underwhelming mobile app itself, and the PDF editor's limited features.

Alternatives to Jotform and SurveyMonkey

Tally

Tally is a free online form builder that lets you create unlimited forms and collect unlimited responses. It's known for being user-friendly, similar to working with a document. You can create various forms like surveys, quizzes, and contact forms, with features like payment collection, logic, and design customization. Tally is privacy-focused, GDPR compliant, and integrates with tools like Google Sheets, Notion, and Zapier. While free for unlimited use with basic branding, a paid Pro version offers additional features and removes Tally branding.

Zigpoll

Zigpoll is a survey platform designed for businesses to collect customer feedback. It allows you to create and send surveys through your website, email, and SMS. Zigpoll offers customizable survey templates, various question formats, and AI-powered analytics to understand customer responses and identify trends. It integrates with popular business tools and offers a free plan for basic needs.

SurveySparrow

SurveySparrow is a survey and experience management platform designed for businesses of all sizes. It helps you create engaging, mobile-friendly surveys like traditional questionnaires, chat-like conversations, and 360° assessments. The platform offers robust reporting and analytics tools to understand customer and employee feedback. SurveySparrow focuses on ease of use with features like a drag-and-drop survey builder, pre-made templates, and integrations with popular business apps. It aims to increase survey response rates and provide actionable insights to improve customer and employee experiences.

Connecteam

Connecteam is an all-in-one employee management app designed for businesses with many deskless employees. It helps you manage daily tasks, schedules, and internal communication all in one place. Features include scheduling and time tracking, task management, communication tools, employee training, and recognition programs. Connecteam is designed to be user-friendly and accessible on mobile devices. It aims to simplify management, improve employee engagement, and increase operational efficiency. Connecteam offers a free plan for up to 10 users, making it accessible for small businesses.

Qualtrics CoreXM

Qualtrics CoreXM is a popular survey platform used by many Fortune 500 companies. It provides a comprehensive set of tools to create, distribute, and analyze surveys to gather insights from customers, employees, or the market. With its user-friendly interface, pre-built templates, and advanced features like AI-powered analytics, CoreXM aims to simplify sophisticated research and make it accessible to businesses of all sizes. It helps you understand your audience, get feedback on products or services, and make data-driven decisions. Qualtrics also offers specialized products for customer, employee, product, and brand experience management.

Prolific

Prolific helps businesses collect data for research and AI development. It provides access to a large group of vetted individuals who participate in online tasks, surveys, and studies. Businesses can quickly gather feedback and insights from real people using Prolific's platform. It's known for delivering high-quality data, faster results, and an ethical approach to participant compensation.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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