ServiceTitan vs Housecall Pro

by Gralio Mar 07, 2025

ServiceTitan and Housecall Pro are both cloud-based solutions for home service businesses. ServiceTitan offers a broader range of features but comes at a higher price point. Housecall Pro provides a simpler, more affordable option ideal for smaller businesses focused on core functionalities.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 2799 reviews and 60 websites, saving 16 hours, 3 minutes of reading.

ServiceTitan

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Housecall Pro

Website LinkedIn

About

ServiceTitan is a popular software platform designed for businesses in the service industry, such as HVAC, plumbing, and pest control. This cloud-based software offers a comprehensive suite of tools to manage various aspects of your business, including scheduling, dispatching, invoicing, sales, and marketing. ServiceTitan aims to streamline operations, enhance customer experience, and provide valuable insights for informed decision-making. It stands out with its robust features, mobile accessibility, and focus on helping service businesses grow and improve their bottom line.

Housecall Pro is a cloud-based software solution for small to medium-sized businesses in the home services industry. It offers a comprehensive suite of tools to manage all aspects of a service business, including scheduling, dispatching, invoicing, payments, and customer management. Housecall Pro aims to streamline operations, improve efficiency, and boost revenue for businesses of all sizes. Its user-friendly mobile app and integrated features make it a suitable choice for service professionals seeking a centralized platform to manage their operations.

Summary

Main difference

ServiceTitan offers a more comprehensive suite of features, including robust reporting and marketing tools, making it suitable for larger businesses or those seeking advanced functionalities. Housecall Pro, with its simpler interface and focus on core features, is a better fit for smaller businesses prioritizing ease of use and affordability.

Relative strengths of ServiceTitan (compared to Housecall Pro)

Comprehensive feature set covering sales, marketing, and operations.
Robust reporting and analytics capabilities.
Strong integrations with accounting software like QuickBooks and Xero.

Relative weaknesses of ServiceTitan (compared to Housecall Pro)

Higher cost compared to Housecall Pro.
Can be complex to learn and navigate, potentially overwhelming smaller businesses.
Some users report glitches and slow customer support.

Who should use ServiceTitan VS. Housecall Pro

ServiceTitan is a robust platform for home service businesses seeking to streamline operations, enhance customer experience, and improve their bottom line. Users praise its user-friendly interface, comprehensive features, and mobile accessibility. However, some users have noted the high cost and occasional glitches. Best suited for businesses of all sizes in the home service industry, ServiceTitan offers tools for scheduling, dispatching, invoicing, and more.

Housecall Pro is a cloud-based solution for home service businesses seeking streamlined operations and increased revenue. Users praise the integrated "My Money" tab and sales pipeline features. However, some find the mobile app slow and limited, and QuickBooks syncing problematic. Ideal for small to medium-sized businesses in real estate, construction, or professional services.

Excellent fit for businesses of all sizes.
Ideal for home service businesses like HVAC, plumbing, and electrical.

Best for small to medium-sized businesses (1-1000 employees).
Excellent fit for real estate, construction, and professional services.

ServiceTitan and Housecall Pro features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Technician dispatch

Supported

ServiceTitan allows dispatching technicians to jobs using its dispatch board and mobile app.

Supported

Housecall Pro allows dispatching technicians to jobs efficiently with real-time tracking and notifications.
Automated call tracking

Supported

ServiceTitan supports automated call tracking through its Phones Pro platform and integration with CallRail.

Supported

Housecall Pro enables automated call tracking and recording through its Voice Solutions feature. It provides a call log accessible via the mobile app or web browser, allowing users to view call history, recordings, notes, and filter calls by various criteria.
Job scheduling

Supported

ServiceTitan supports job scheduling with Scheduling Pro and its field service software.

Supported

Housecall Pro allows users to schedule jobs for customers, offering features like a drag-and-drop calendar, online booking, multi-day job management, and automated reminders.
Mobile app support

Supported

ServiceTitan offers a mobile app for technicians to access schedules, job details, and customer information.

Supported

Housecall Pro offers a mobile app (available on both iOS and Android) that allows technicians to access their schedules, job details, customer information, manage appointments, receive job assignments, and update their status. The app is specifically optimized for field workers and provides features like a drag & drop calendar, automatic phone notifications, in-app messaging, integrated Google Maps for navigation, clock in/out functionality, and more.
Accounting integration

Supported

ServiceTitan integrates with popular accounting software like QuickBooks and Xero.

Supported

Housecall Pro offers direct integration with QuickBooks and integrates with Sage Accounting via Zapier.
Reporting

Supported

ServiceTitan offers customizable reports on job performance, profitability, and other metrics.

Supported

Housecall Pro offers reporting on job performance, profitability, and other metrics.

Qualities

Value and Pricing Transparency

-0.09

Neutral sentiment

-0.33

Rather negative sentiment
Customer Service

+0.2

Neutral sentiment

+0.26

Neutral sentiment
Ease of Use

+0.75

Strongly positive sentiment

+0.67

Rather positive sentiment
Reliability and Performance

+0.44

Rather positive sentiment

+0.27

Neutral sentiment
Ease of Implementation

+0.2

Neutral sentiment

+0.6

Rather positive sentiment
Scalability

+1

Strongly positive sentiment

-1

Strongly negative sentiment

ServiceTitan and Housecall Pro Pricing

No data

User sentiment

Neutral

-0.09

See full Pricing page

No data

User sentiment

Rather negative

-0.33

See full Pricing page

ServiceTitan and Housecall Pro review insights

2779 reviews analysed from and

Users love

User-friendly interface and customization options.
Robust reporting and analytics features, especially Reports 2.0.
Real-time tracking of field technicians.
Mobile accessibility for field technicians.
Comprehensive platform integrating various business functions.

Excellent customer support
Easy to integrate
The "My Money" tab is exceptional
Sales pipeline feature is great

Users dislike

High cost, especially for Canadian users with limited access to features.
Frequent glitches and bugs after updates.
Unclear definitions on dashboards.
Long wait times for customer support.
Payroll reporting is difficult to customize.

The app is incredibly slow
QuickBooks sync doesn\'t work well
Notes are terrible plain text
The mobile app is very limited

ServiceTitan and Housecall Pro Ratings

G2

4.4/5

(276)
Glassdoor

3.4/5

(606)

G2

4.2/5

(189)
Capterra

4.7/5

(2332)
TrustPilot

3.7/5

(20)
Glassdoor

3.8/5

(246)

Company health

Employee growth

14% increase in the last year

10% increase in the last year

Web traffic

5% increase in the last quarter

11% decrease in the last quarter

Financing

June 2022 - $1B

March 2022 - $175M

How do ServiceTitan and Housecall Pro compare in ease of use for field technicians?

Both ServiceTitan and Housecall Pro offer mobile apps designed for field technicians, aiming to streamline their workflows. While both aim for user-friendliness, Housecall Pro has received more positive feedback regarding its mobile app's ease of use, while some ServiceTitan users have reported glitches and limitations with their mobile experience. However, user reviews for both products mention mobile access as both a positive and negative, indicating that individual experiences can vary. More specific details on the user interface and features of each mobile app would be needed for a definitive comparison.

Which product offers better QuickBooks integration: Housecall Pro or ServiceTitan?

Both ServiceTitan and Housecall Pro offer QuickBooks integration. However, user reviews suggest that Housecall Pro's QuickBooks sync has some issues. Therefore, while both integrate with QuickBooks, ServiceTitan may offer a more reliable integration experience.

What are the advantages of ServiceTitan?

ServiceTitan offers a more robust suite of features, including sales and marketing tools, which caters to a broader range of business needs beyond core service operations. It also boasts wider industry applicability, supporting businesses in sectors like healthcare, finance, and manufacturing, unlike Housecall Pro's primary focus on home services. Furthermore, ServiceTitan demonstrates stronger growth trends based on website traffic and employee count, indicating a potentially more dynamic and evolving platform.

What are the disadvantages of ServiceTitan?

ServiceTitan's primary disadvantages include a high cost, particularly for Canadian users who may have limited access to all features. Users also report frequent glitches and bugs following software updates, unclear dashboard definitions, and long wait times for customer support. Customizing payroll reports is also reportedly difficult.

Alternatives to ServiceTitan and Housecall Pro

Simpro

Simpro is a comprehensive business management software designed specifically for the trades industry. It offers a suite of tools to manage various aspects of a business, including job quoting and scheduling, inventory tracking, invoicing, and workflow management. Simpro aims to improve efficiency, profitability, and customer service for businesses of all sizes within the trades, from small contractors to larger companies. It stands out with its industry-specific features and a strong emphasis on customer support.

Thryv

Thryv is a cloud-based software platform designed to help small businesses manage their operations and customer interactions. It offers a suite of tools including CRM, marketing automation, online appointment scheduling, payment processing, and reputation management. Thryv aims to centralize all essential business functions in one place, simplifying tasks such as communication, scheduling, invoicing, and marketing. This allows small business owners to improve efficiency, save time, and focus on growth.

CustomerBase

CustomerBase is a business management software designed specifically for small businesses in service industries like plumbing, cleaning, and landscaping. It offers tools to manage scheduling and dispatching, invoicing and payments, customer interactions, and basic marketing. CustomerBase prides itself on its ease of use, mobile functionality, and highly-rated customer support. The software aims to help you streamline operations, get paid faster, and improve customer satisfaction.

Jobber

Jobber is a software platform designed for small to mid-sized home service businesses. It brings together scheduling, quoting, invoicing, and payment processing into one place. Jobber aims to simplify operations, improve customer service through automated communications, and ultimately help businesses grow. It caters to various industries including cleaning, construction, and landscaping.

Service Fusion

Service Fusion is a cloud-based software designed for businesses with field technicians – like HVAC, plumbing, or appliance repair companies. It helps manage the entire customer lifecycle in one place, from scheduling and dispatching technicians to invoicing and processing payments. Using Service Fusion, managers can track their fleet in real-time, while technicians can access customer information and update job statuses from the field. Service Fusion also provides reporting and analytics to help businesses improve efficiency and productivity.

Vonigo

Vonigo is a cloud-based software designed for businesses that perform services in the field. It helps you manage everything from scheduling and dispatching to invoicing and payments. Vonigo offers online booking, letting customers schedule appointments through your website. With mobile access, you can manage your business from anywhere. Vonigo is suitable for service businesses of all sizes and is designed to be scalable as your business grows.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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