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Service Fusion description
Service Fusion is a cloud-based software designed for businesses with field technicians – like HVAC, plumbing, or appliance repair companies. It helps manage the entire customer lifecycle in one place, from scheduling and dispatching technicians to invoicing and processing payments. Using Service Fusion, managers can track their fleet in real-time, while technicians can access customer information and update job statuses from the field. Service Fusion also provides reporting and analytics to help businesses improve efficiency and productivity.
Who is Service Fusion best for
Service Fusion is a cloud-based field service management software perfect for small to medium businesses with field technicians. Users praise its user-friendly interface, real-time dispatching, and excellent customer support. However, some have noted issues with QuickBooks syncing and limited reporting. It's a valuable tool for businesses in retail, real estate, construction, and home services seeking to streamline operations and improve customer satisfaction.
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Best for small to medium-sized businesses with field technicians.
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Ideal for retail, real estate, construction, and home services.
Service Fusion features
| Supported Service Fusion offers a mobile app for technicians to access client info and update job details. |
| Supported Service Fusion offers real-time GPS fleet tracking, including location and speed. |
| Supported Service Fusion supports creating and sending invoices, tracking payments, and managing billing information. |
| Supported Service Fusion streamlines scheduling and dispatching, optimizes routes, and manages technicians. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Service Fusion reviews
We've summarised 329 Service Fusion reviews (Service Fusion GetApp reviews, Service Fusion Software Advice reviews, Service Fusion Capterra reviews and Service Fusion G2 reviews) and summarised the main points below.
- User-friendly interface
- Excellent customer support
- Real-time dispatching and tracking
- Customizable features
- Affordable pricing
- Slow syncing with Quickbooks
- Limited reporting features
- Mobile app glitches and buffering
- Difficult inventory management
Service Fusion pricing
The commentary is based on 51 reviews from Service Fusion Capterra reviews, Service Fusion G2 reviews and Service Fusion Software Advice reviews.
Service Fusion offers a good value with a straightforward pricing model appreciated by many users. However, some reviewers find the pricing expensive, especially for small businesses or startups, while others mention unexpected price increases. Several highlight the benefit of no per-user fees.
Users sentiment
See the Service Fusion pricing page.
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Service Fusion has a free trial.
Starter
Includes Customer Management, Estimates & Jobs, Scheduling & Dispatching, Integrated Payments, QuickBooks Integration, Invoicing, Payment Processing, Project Management, Reporting, Text Messaging Alerts, and Estimate Option.
Plus
Includes all Starter features plus Job Photo Uploads, Inventory Management, Job Costing, and Integrated Voice & Text.
Pro
Includes all Plus features plus Open API Integration, Custom Documents, eSign Documents, Customer Web Portal, and Progress Billing & Recurring Invoicing.
Service Fusion alternatives
ThryvBetter for marketing automation and social media management. Broader industry applicability. A Service Fusion alternative and competitor.Read more
WorkizBetter fit for industries like healthcare, finance, and manufacturing. Has a faster website traffic and employee growth rate, suggesting strong momentum. Users appreciate the automation features, all-in-one approach, and real-time tracking. However, users dislike the high POS system charges and limited mobile app functionality. A Service Fusion alternative and competitor.Read more
NetSuiteBetter for larger businesses needing financial, CRM, inventory, and e-commerce management. It has broader industry applications and is growing faster. However, it is known for a steeper learning curve and higher cost.Read more
XeroBetter for accounting and financial management. More suitable for businesses across various industries.Read more
EyeOnTaskBetter for businesses focused on healthcare, e-commerce, consumer goods, manufacturing, hospitality, transportation, or media. EyeOnTask has stronger customer reviews and offers online payments and accounting software integrations. A Service Fusion alternative and competitor.Read more
ApptivoBetter for broader business needs, not just field services. Has broader industry applicability and is growing faster. More affordable pricing plans. A good Service Fusion competitor.Read more
Service Fusion FAQ
What is Service Fusion and what does Service Fusion do?
Service Fusion is cloud-based field service management software for businesses with field technicians. It streamlines operations, from scheduling and dispatching to invoicing and payments. Technicians use the mobile app for real-time updates and customer information access, enhancing efficiency and productivity.
How does Service Fusion integrate with other tools?
Service Fusion integrates with QuickBooks for accounting, and offers add-ons for enhanced functionality. It also provides a mobile app for technicians allowing access to customer information, job updates, and real-time dispatching.
What the main competitors of Service Fusion?
Top Service Fusion competitors include Workiz, EyeOnTask, and Apptivo. These alternatives offer similar field service management functionalities, such as scheduling, dispatching, and invoicing. Other competitors, like NetSuite and SAP Concur, provide broader business management solutions.
Is Service Fusion legit?
Yes, Service Fusion is a legitimate field service management software. It's generally well-regarded for its user-friendly interface and helpful customer support. However, some users have reported issues with QuickBooks syncing and limited reporting features. Consider these factors when evaluating if Service Fusion is safe and suitable for your needs.
How much does Service Fusion cost?
Service Fusion offers three paid plans: Starter at $192/month, Plus at $298/month, and Pro at $489/month. They offer a free trial but no free plan. Several paid add-ons like GPS fleet tracking are also available. Contact Service Fusion for enterprise pricing.
Is Service Fusion customer service good?
Customer reviews on Service Fusion's customer service are mixed. While many users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times, inconsistent support quality, and unhelpful automated responses. Some reviewers mention long wait times for chat and phone support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.