Help Kit vs Notion

by Gralio Feb 11, 2025

Help Kit and Notion serve different needs. Help Kit is best for leveraging Notion content for customer support. Notion offers a broader range of tools for teams needing a centralized workspace.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 4852 reviews and 60 websites, saving 1 day, 3 hours, 27 minutes of reading.

Help Kit

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Notion

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About

HelpKit lets you create a professional-looking customer support site or internal knowledge base using your existing content in Notion. This no-code tool integrates seamlessly, pulling your information from Notion and displaying it on a customizable site with features like a help widget, search bar, and analytics. It boasts fast loading times and SEO optimization, making it easy for customers and search engines to find the information they need.

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

Summary

Main difference

Help Kit excels at creating user-friendly knowledge bases from existing Notion content, ideal for customer support. Notion is a comprehensive workspace for various tasks like project management and note-taking, benefiting teams needing a central hub.

Relative strengths of Help Kit (compared to Notion)

Strong integration with Notion: Seamlessly pulls content from Notion for easy knowledge base creation.
Focus on customer support: Features like help widgets and search bars enhance the customer support experience.
Ease of use: No-code platform makes it easy to set up and maintain a knowledge base.

Relative weaknesses of Help Kit (compared to Notion)

Limited functionality: Primarily for creating knowledge bases, not a comprehensive workspace like Notion.
Dependent on Notion: Requires existing Notion content and doesn't offer standalone features.
Smaller user base: Less community support and fewer integrations compared to Notion.

Who is using Help Kit and Notion?

No data

Celeste Yamile

Founder&Coach at BrandWise Accelerator

Jonathan Parsons

Marketing Director - Clinique UK & Ireland

Andrew Charlton

SEO Consultant, Founder of SEO tool companies

Olesia Krilyshyn

Sales Acceleration Specialist at Reply.io

Kate Donnellan

Founding Marketer at Plain

Show all 6 stacks

Who should use Help Kit VS. Notion

HelpKit transforms your Notion content into a customer support site or knowledge base. This no-code tool offers a customizable site with a help widget, search, and analytics, perfect for small to medium businesses seeking streamlined customer support through existing Notion content. G2 reviewers rate it 4.9/5 stars.

Notion is a versatile workspace for teams and individuals seeking to centralize information, manage projects, and improve collaboration. Users praise Notion's flexible templates, real-time collaboration, and generous free plan. However, some find the platform's learning curve steep and desire better offline access. Notion offers a free plan and paid options for enhanced features.

Best for small to medium-sized businesses.
Ideal for SaaS and digital businesses.

Ideal for small, medium, and enterprise teams seeking an all-in-one workspace.
A versatile solution for various sectors, including Healthcare, Finance, E-commerce, Retail, and more.

Help Kit and Notion features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Note organization

Unknown

Help Kit's note organization capabilities are not confirmed.

Supported

Notion supports the ability to organize notes into notebooks, sections, and pages.
Sections

Unknown

Help Kit does not explicitly mention support for notebook sections.

Supported

Notion supports the ability to divide notebooks into sections for further organization.
AI Content Improver

Not supported

HelpKit does not offer an AI content improver tool, but it does offer AI-powered knowledge base assistance.

Supported

Notion supports the feature of rewriting and improving existing content using AI through its various Notion AI functions.
Cross-platform support

Unknown

Help Kit's cross-platform support is not confirmed.

Supported

Notion supports cross-platform access, allowing notes to be accessed on Windows, Mac, iOS, and Android devices.
Shared workspaces

Not supported

Help Kit does not appear to support shared workspaces.

Supported

Notion supports shared workspaces where users can access and collaborate on projects in a shared online environment.
Real-time co-editing

Partially supported

Real-time co-editing is supported via Notion integration.

Supported

Notion supports real-time co-editing, allowing multiple users to edit notes simultaneously.

Qualities

Value and Pricing Transparency

No data

-0.02

Neutral sentiment
Customer Service

No data

+0.33

Rather positive sentiment
Ease of Use

No data

+0.7

Strongly positive sentiment
Reliability and Performance

No data

+0.26

Neutral sentiment
Ease of Implementation

No data

-0.39

Rather negative sentiment
Scalability

No data

-0.13

Neutral sentiment

Help Kit and Notion Pricing

No data

See full Pricing page

Notion offers a free plan for individuals and paid plans for teams and businesses. Notion AI is an add-on available for all paid plans.

Plans

User sentiment

Neutral

-0.14

See full Pricing page

Help Kit and Notion review insights

4759 reviews analysed from and

Users love

No data

The variety of templates and projects that are ready for use.
Seamless collaboration with the team thanks to the real-time working feature.
The generous free plan which meets the needs of most casual users.
It’s so versatile and easy to use! All-in-one software for productivity, notes, and more.

Users dislike

No data

The platform is not intuitive - it requires several hours of learning to fully understand what this platform is capable of.
Limited offline access capabilities.
The mobile app is underwhelming with limited functionality.
Limited font selection

Help Kit and Notion Ratings

G2

4.9/5

(8)

G2

4.7/5

(2596)
Capterra

4.7/5

(2184)
TrustPilot

2.9/5

(93)
Glassdoor

4.7/5

(172)

Company health

Employee growth

No change in the last year

92% increase in the last year

Web traffic

No data

5% decrease in the last quarter

Financing

No data

How does Help Kit's Notion integration compare to Notion's native capabilities?

Help Kit extends Notion's native capabilities by transforming Notion pages into a user-friendly, searchable external knowledge base or help center website. While Notion can be used internally for documentation, Help Kit adds features like a help widget, custom branding, and analytics specifically designed for customer-facing support. Notion's own sharing features are more general purpose and lack these specific support-oriented functionalities.

Which product better supports a rapidly growing knowledge base?

Notion better supports a rapidly growing knowledge base due to its flexibility, scalability, and robust feature set. While HelpKit is specifically designed for creating knowledge bases from Notion content, its reliance on a third-party platform limits its adaptability and control compared to building a knowledge base directly within Notion. Notion's native features for databases, wikis, and content organization, combined with its collaboration tools and integrations, provide a more scalable and adaptable solution for a rapidly evolving knowledge base.

What are the advantages of Help Kit?

Help Kit offers a no-code solution for creating customer support sites and internal knowledge bases directly from existing Notion content. This targeted integration with Notion streamlines the process of building and maintaining help documentation, making it easier for customers to find information and reducing support overhead. It also offers features like a help widget, search bar, and analytics, specifically geared towards improving customer support workflows.

What are the disadvantages of Help Kit?

Help Kit is solely reliant on Notion for its content, creating a significant dependency. If there are issues with Notion, like outages or changes in their API, Help Kit's functionality could be directly impacted. Additionally, Help Kit's focus on SaaS and digital businesses might limit its suitability for companies in other sectors.

Alternatives to Help Kit and Notion

Notiondesk

Notiondesk is a software tool that turns your existing Notion documents into an easy-to-use help center for your customers. It offers a simple way to organize your company information, allowing customers to find answers to their questions without contacting support. Notiondesk handles the technical side, so you can focus on creating helpful content. Features include customizable branding, search functionality, and usage analytics.

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Deskfirst

Deskfirst is a cloud-based collaboration platform designed to make online teamwork simple. It achieves this by using a familiar desktop-style interface for file sharing and organization. Users can drag, drop, and manage files just like on their computer. Deskfirst allows for branding customization with logos and colors. You can share workspaces with colleagues and clients while controlling their level of access. Features include real-time activity tracking, file commenting, and activity logs to keep everyone informed.

Confluence

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.

Bubbles

Bubbles is a software tool designed to improve the efficiency of your online meetings. It records, transcribes, and generates AI-powered notes and action items from your meetings held on platforms like Zoom, Teams, and Google Meet. This allows you to focus on the discussion rather than taking notes. Bubbles also provides a platform for asynchronous communication, enabling team members to record video messages, share feedback on projects, and answer questions outside of live meetings. This can be especially useful for quick updates or when team members work in different time zones.

Coda

Coda is a collaborative workspace tool that combines aspects of documents, spreadsheets, and applications. It allows teams to create customized documents with integrated features such as tables, buttons, and automations. Coda aims to centralize information, streamline workflows, and replace multiple single-purpose tools. It's suitable for various teams and tasks like project management, OKR tracking, and creating knowledge bases. Coda is free for individual use with tiered paid plans for teams.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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