Notiondesk vs Help Kit

by Gralio Feb 06, 2025

Notiondesk and Help Kit both leverage Notion for creating knowledge bases, but cater to slightly different needs. Notiondesk provides a clear pricing structure and focuses on directly converting Notion content, making it suitable for businesses already heavily reliant on Notion. Help Kit emphasizes performance and integrations like Slack, making it potentially better for fast-paced, collaborative teams needing quick access to information.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 14 reviews and 60 websites, saving 34 minutes of reading.

Notiondesk

Website LinkedIn

Help Kit

Website LinkedIn Twitter

About

Notiondesk is a software tool that turns your existing Notion documents into an easy-to-use help center for your customers. It offers a simple way to organize your company information, allowing customers to find answers to their questions without contacting support. Notiondesk handles the technical side, so you can focus on creating helpful content. Features include customizable branding, search functionality, and usage analytics.

HelpKit lets you create a professional-looking customer support site or internal knowledge base using your existing content in Notion. This no-code tool integrates seamlessly, pulling your information from Notion and displaying it on a customizable site with features like a help widget, search bar, and analytics. It boasts fast loading times and SEO optimization, making it easy for customers and search engines to find the information they need.

Summary

Main difference

Notiondesk offers a more structured, tiered pricing plan with a free trial, while Help Kit's pricing is not readily available. Notiondesk focuses on converting Notion documents into help centers, whereas Help Kit prioritizes speed and performance, integrating with platforms like Slack.

Relative strengths of Notiondesk (compared to Help Kit)

Clear and transparent pricing with a free trial.
Strong focus on converting existing Notion content into help centers.
More established brand with user reviews and ratings.

Relative weaknesses of Notiondesk (compared to Help Kit)

Lacks integrations like Slack.
Performance and speed not explicitly highlighted.
Less focused on SaaS and digital businesses.

Who should use Notiondesk VS. Help Kit

Notiondesk turns your Notion pages into a customer help center. This tool is perfect for small to medium businesses, especially in e-commerce and software, wanting an easy way to organize company information and empower customers with self-service support. Notiondesk handles the technical aspects so you can focus on content.

HelpKit transforms your Notion content into a customer support site or knowledge base. This no-code tool pulls information from Notion and displays it on a customizable site with a help widget, search bar, and analytics. Rated 4.9/5 on G2, HelpKit makes it easy for customers and search engines to find information quickly.

Best for small to medium businesses.
Ideal for e-commerce and software/IT companies.

Best for small to medium-sized businesses (SMBs).
Ideal for SaaS companies and digital businesses.

Notiondesk and Help Kit features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Responsiveness

Unknown

Notiondesk responsiveness is unknown due to lack of information.

Partially supported

Help Kit is optimized for fast page loading, but responsiveness to user actions is not explicitly mentioned.
Sketch integration

Not supported

Sketch integration is not supported.

Not supported

Sketch integration is not mentioned in the documentation.
Figma integration

Not supported

Figma integration is not supported.

Unknown

Figma integration is not mentioned in the provided sources.
Content Organization

Supported

Notiondesk utilizes Notion's features to categorize and structure articles for easy navigation.

Unknown

Help Kit's support for content organization is not documented.
Internal chat

Not supported

Notiondesk does not offer internal chat, but integrates with Intercom for customer chat.

Not supported

Internal chat is not supported.
Search Functionality

Unknown

Notiondesk's search capabilities are not described in the provided sources.

Supported

Help Kit offers robust search with AI-powered and full-text capabilities.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

Notiondesk and Help Kit Pricing

Notiondesk offers a 7-day free trial. Users can create a help center from their Notion documents. Notiondesk integrates with Notion and offers features such as article and collection management, customization options, SEO optimization, analytics, and more.

Plans

See full Pricing page

No data

See full Pricing page

Notiondesk and Help Kit review insights

14 reviews analysed from

Users love

No data

Users dislike

No data

Notiondesk and Help Kit Ratings

G2

4.3/5

(12)

G2

4.9/5

(8)

Company health

Employee growth

48% decrease in the last year

No change in the last year

Web traffic

No data

Financing

No data

How do Notiondesk and Help Kit differ in SEO features?

Help Kit explicitly mentions SEO optimization features as a key selling point, focusing on fast loading times and optimized content for search engine visibility. Notiondesk mentions SEO features, but doesn't emphasize them to the same degree. This suggests Help Kit may offer more advanced or dedicated SEO tools and functionalities compared to Notiondesk.

Which product best integrates existing Notion hierarchies?

Notiondesk and Help Kit both integrate with Notion. However, Notiondesk explicitly states that it leverages Notion's hierarchical structures for content organization within the help center, suggesting a deeper integration that preserves the existing Notion organization. Therefore, Notiondesk likely offers better integration with existing Notion hierarchies.

What are the advantages of Notiondesk?

Notiondesk offers a simple, focused solution for turning existing Notion documents into a customer-facing help center. This leverages prior work in Notion, potentially saving time and resources compared to building a help center from scratch. It also caters specifically to smaller and medium-sized businesses potentially making it a more affordable and accessible option.

What are the disadvantages of Notiondesk?

Notiondesk's reliance on Notion as its foundation can be a disadvantage. Users must have a Notion account and be familiar with its functionalities, potentially creating a barrier to entry. Also, Notiondesk's suitability for enterprise-level businesses is questionable, potentially lacking the scalability and advanced features needed by larger organizations. Finally, the limited information available on pricing and specific features may make it difficult for potential users to fully evaluate its capabilities compared to alternatives.

Alternatives to Notiondesk and Help Kit

Confluence

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.

Deskfirst

Deskfirst is a cloud-based collaboration platform designed to make online teamwork simple. It achieves this by using a familiar desktop-style interface for file sharing and organization. Users can drag, drop, and manage files just like on their computer. Deskfirst allows for branding customization with logos and colors. You can share workspaces with colleagues and clients while controlling their level of access. Features include real-time activity tracking, file commenting, and activity logs to keep everyone informed.

IT Glue

IT Glue is a documentation platform designed specifically for IT professionals. It allows you to manage IT assets, vendors, software information, passwords, and more, all in one place. It simplifies documentation by integrating with commonly used IT tools and offering pre-built templates. Security is a priority with features like password encryption and detailed access controls. IT Glue aims to improve efficiency by centralizing information and automating tasks like filling out password forms.

Bubbles

Bubbles is a software tool designed to improve the efficiency of your online meetings. It records, transcribes, and generates AI-powered notes and action items from your meetings held on platforms like Zoom, Teams, and Google Meet. This allows you to focus on the discussion rather than taking notes. Bubbles also provides a platform for asynchronous communication, enabling team members to record video messages, share feedback on projects, and answer questions outside of live meetings. This can be especially useful for quick updates or when team members work in different time zones.

Zendesk Support Suite

Zendesk Support Suite is a customer service software solution designed to help businesses of all sizes provide excellent customer support. It offers a range of tools, including messaging, live chat, AI-powered automation, and a self-service help center. It aims to improve agent productivity, personalize customer interactions across various channels (like social media and email), and streamline workflows to increase efficiency. Zendesk emphasizes data-driven decision-making and boasts a user-friendly interface that integrates with numerous other business applications.

Fences

Fences is a software tool by Stardock that helps you organize your computer desktop. It allows you to create shaded areas ("fences") where you can group your shortcuts and icons into categories. This can make it easier to find what you're looking for on a cluttered desktop. Fences is designed for Windows operating systems.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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