Notiondesk vs Confluence

by Gralio Mar 03, 2025

Notiondesk and Confluence cater to different needs. Notiondesk excels at creating simple help centers directly from Notion content, making it ideal for small businesses prioritizing ease of use. Confluence, with its robust features and integrations, is better suited for larger teams needing a comprehensive collaboration and knowledge management platform.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 4949 reviews and 60 websites, saving 1 day, 3 hours, 59 minutes of reading.

Notiondesk

Website LinkedIn

Confluence

Website LinkedIn Twitter

About

Notiondesk is a software tool that turns your existing Notion documents into an easy-to-use help center for your customers. It offers a simple way to organize your company information, allowing customers to find answers to their questions without contacting support. Notiondesk handles the technical side, so you can focus on creating helpful content. Features include customizable branding, search functionality, and usage analytics.

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.

Summary

Main difference

Notiondesk is a user-friendly tool specifically designed for creating help centers from your Notion content, requiring minimal technical expertise. Confluence, while more versatile for general team collaboration and knowledge management, demands more setup and customization.

Relative strengths of Notiondesk (compared to Confluence)

Seamless Notion Integration: Notiondesk directly integrates with Notion, simplifying help center creation and content updates.
Ease of Use: Notiondesk is designed for simplicity, allowing non-technical users to quickly build and manage a help center.
Cost-Effective for Simple Help Centers: Notiondesk's pricing is competitive for businesses solely needing a help center solution.

Relative weaknesses of Notiondesk (compared to Confluence)

Limited Functionality: Notiondesk primarily focuses on help centers and lacks the broader collaboration features of Confluence.
Notion Dependency: Your help center's effectiveness depends on Notion's performance and availability.
Smaller Feature Set: Compared to Confluence, Notiondesk offers fewer features for team collaboration, project management, and knowledge sharing beyond help center creation.

What companies are using Notiondesk and Confluence?

No data

Who should use Notiondesk VS. Confluence

Notiondesk transforms your Notion workspace into a customer help center. This affordable tool is ideal for small to medium businesses, especially in e-commerce or software, looking to empower customers with self-service support. Key features include search, customization, and analytics.

Confluence centralizes team collaboration and knowledge sharing. Users praise its search functionality and ease of documentation management. However, some find the editor basic and search results inconsistent. It's ideal for teams seeking a central hub to create, organize, and collaborate on projects, praised for features like "children pages" for building complex documentation.

Best for small to medium businesses (1-100 employees) seeking affordable self-service help centers.
Ideally suited for e-commerce and software/IT companies using Notion.

Best for small to large teams needing streamlined collaboration and knowledge sharing.
Ideal for software, IT, and telecom companies; suitable for various other industries.

Notiondesk and Confluence features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Pages

Supported

Notiondesk uses Notion pages, which support flexible uses and templates.

Partially supported

Confluence supports flexible pages, templates, and blogs, but not an AI editor.
Diagrams

Unknown

Notiondesk diagrams support is unclear due to lack of information.

Partially supported

Confluence supports diagrams via integration with draw.io, enabling collaborative editing.
Whiteboards

Unknown

Notiondesk's whiteboard support is unclear due to lack of information.

Supported

Confluence supports whiteboards with templates, diagrams, flowcharts, and retrospectives.
Real-time collaboration

Supported

Notiondesk is a blog about Notion, which supports real-time collaboration.

Supported

Confluence supports real-time collaboration, allowing multiple users to work together on documents or projects simultaneously.
Content Collaboration

Partially supported

Notiondesk supports content collaboration via Notion integration.

Supported

Confluence allows simultaneous document editing and commenting.
Shared knowledge base

Supported

Notiondesk enables teams to store, share, and collaborate on information within a shared knowledge base.

Supported

Confluence supports the ability for teams to store, share, and collaborate on information and resources.

Qualities

Value and Pricing Transparency

No data
-0.65

Rather negative sentiment
Customer Service

No data
-0.29

Neutral sentiment
Ease of Use

No data
+0.69

Rather positive sentiment
Reliability and Performance

No data
+0.12

Neutral sentiment
Ease of Implementation

No data
+0.04

Neutral sentiment
Scalability

No data
-0.52

Rather negative sentiment

Notiondesk and Confluence Pricing

Notiondesk offers a 7-day free trial. Users can create a help center from their Notion documents. Notiondesk integrates with Notion and offers features such as article and collection management, customization options, SEO optimization, analytics, and more.

Plans

See full Pricing page

No data

User sentiment

Rather negative

-0.65

See full Pricing page

Notiondesk and Confluence review insights

4942 reviews analysed from and

Users love

No data

Easy to use, searching and getting instant results
Easy to manage all projects documentation
Great to store crucial documentation and notes
The "children pages" macro is very helpful when building multi-layered playbooks

Users dislike

No data

The editor is very basic and needs more functionality
Search sometimes doesn’t give accurate results
Difficult to organize documentation as per the required groups
The page tree should be more creative to customize the viewing

Notiondesk and Confluence Ratings

G2

4.3/5

(12)

G2

4.1/5

(2519)
Capterra

4.5/5

(2423)

Company health

Employee growth

No change in the last year

No data

Web traffic

No data

Financing

No data

How easily can Confluence be adapted for use as a customer-facing knowledge base?

Confluence can be adapted for use as a customer-facing knowledge base, but it requires some effort. While it has strong collaboration and organization features, it's primarily designed for internal teams. Customization and theming are possible, but may require technical expertise or plugins to achieve a polished, customer-friendly appearance. Consider its core strength as internal knowledge sharing before solely relying on it for external-facing content. Tools like Notiondesk specifically bridge this gap by connecting Notion content to a customer-facing interface, simplifying the process.

Which product better integrates with existing Notion workflows and documents?

Notiondesk better integrates with existing Notion workflows and documents. It specifically leverages Notion as its foundation, turning Notion documents into a help center. Confluence, while a strong collaboration tool, does not have this direct integration with Notion.

What are the advantages of Notiondesk?

Notiondesk offers a specialized solution for creating customer help centers directly from existing Notion documents, simplifying the process and allowing focus on content creation. It's particularly well-suited for small to medium businesses, especially in e-commerce and software/IT, seeking easy-to-use and affordable self-service help center solutions.

What are the disadvantages of Notiondesk?

Notiondesk's reliance on Notion as its base might be a disadvantage for users not already familiar with Notion's quirks and complexities. Its limited integrations beyond Notion could restrict flexibility for teams reliant on other tools. The small size of the company and negative employee growth trend might raise concerns about long-term support and development. Finally, the lack of extensive user reviews compared to more established competitors makes it difficult to assess real-world performance and user satisfaction.

Alternatives to Notiondesk and Confluence

Notion

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

Help Kit

HelpKit lets you create a professional-looking customer support site or internal knowledge base using your existing content in Notion. This no-code tool integrates seamlessly, pulling your information from Notion and displaying it on a customizable site with features like a help widget, search bar, and analytics. It boasts fast loading times and SEO optimization, making it easy for customers and search engines to find the information they need.

Coda

Coda is a collaborative workspace tool that combines aspects of documents, spreadsheets, and applications. It allows teams to create customized documents with integrated features such as tables, buttons, and automations. Coda aims to centralize information, streamline workflows, and replace multiple single-purpose tools. It's suitable for various teams and tasks like project management, OKR tracking, and creating knowledge bases. Coda is free for individual use with tiered paid plans for teams.

MarkUp

MarkUp.io is a visual commenting platform designed to simplify how teams review and provide feedback on digital content. It allows users to upload various file types, including websites, PDFs, and images, and then comment directly on the content itself. This visual approach aims to provide clearer feedback and streamline approvals, replacing email chains and messy spreadsheets. MarkUp.io offers features like pixel-accurate annotations, comment attachments, and integrations with popular tools. While it caters to a range of users, its focus on visual feedback makes it particularly well-suited for teams working on design, marketing, and creative content.

IT Glue

IT Glue is a documentation platform designed specifically for IT professionals. It allows you to manage IT assets, vendors, software information, passwords, and more, all in one place. It simplifies documentation by integrating with commonly used IT tools and offering pre-built templates. Security is a priority with features like password encryption and detailed access controls. IT Glue aims to improve efficiency by centralizing information and automating tasks like filling out password forms.

Document360

Document360 is a software platform designed for businesses to create and manage internal knowledge bases and customer-facing help centers. It offers tools for writing, organizing, and publishing various types of content, including FAQs, product manuals, and company policies. Document360 helps streamline information sharing, reduce support requests, and improve team productivity through features like version control, analytics, and integrations with popular platforms. Its AI-powered search and content generation capabilities aim to simplify knowledge management and deliver faster, more accurate answers to user inquiries.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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