Epic vs Carepatron

by Gralio Feb 03, 2025

Epic and Carepatron offer practice management solutions for healthcare providers, but cater to different needs. Epic offers a comprehensive suite of tools for large hospital systems, while Carepatron focuses on a user-friendly experience and affordability for smaller practices.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1431 reviews and 60 websites, saving 8 hours, 27 minutes of reading.

Epic

Website LinkedIn

Carepatron

Website LinkedIn Twitter

About

Epic provides software for healthcare organizations. Their products help manage patient records, assist healthcare professionals in making decisions, and streamline administrative tasks for medical practices. Primarily serving large hospital networks and healthcare systems, Epic aims to improve patient care, increase efficiency, and support better health outcomes.

Carepatron is a cloud-based practice management software designed for healthcare professionals and businesses of all sizes. It offers a comprehensive suite of tools, including online booking, billing and payments, telehealth, electronic health records, and client portals. Carepatron aims to streamline administrative tasks, improve client engagement, and enhance overall practice efficiency. It stands out with its user-friendly interface, customizable features, and a focus on automation to reduce administrative burden. Carepatron serves a wide range of healthcare providers, from solo practitioners to large teams.

Summary

Main difference

Epic is designed for large hospital networks requiring advanced features and integrations, while Carepatron caters to smaller practices prioritizing ease of use and affordability.

Relative strengths of Epic (compared to Carepatron)

Comprehensive features for large healthcare systems.
Strong EHR integration capabilities.
Advanced reporting and analytics tools.

Relative weaknesses of Epic (compared to Carepatron)

Complex and difficult to learn.
Expensive and requires significant IT resources.
Not ideal for small practices or individual providers.

Who should use Epic VS. Carepatron

Epic is a comprehensive healthcare software solution designed for large hospital networks and healthcare systems. Users praise its comprehensive patient record system, customizable interface, and the Care Everywhere feature for seamless record sharing. However, some users find the system complex and time-consuming to learn. If you need a robust, scalable system for managing patient data and streamlining administrative tasks, Epic is worth considering.

Carepatron is a user-friendly practice management software ideal for healthcare professionals. It offers online booking, billing, telehealth, and EHR features. Users praise its intuitive interface and automation capabilities but note occasional slowdowns. Perfect for small to medium practices seeking an all-in-one solution to enhance efficiency and patient care.

Best fit for large hospital networks and healthcare systems.
Ideal for healthcare providers seeking comprehensive patient record and administrative solutions.

Ideal for small to medium-sized healthcare businesses seeking streamlined solutions.
Best for healthcare and wellness practices needing efficient client and practice management.

Epic and Carepatron features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Payments

Partially supported

Epic offers billing and payment processing but details on specific payment methods are unclear.

Partially supported

Carepatron supports online payments and automated billing via Stripe integration, but not payment plans or multiple gateways.
Appointment Scheduling

Supported

Epic supports online appointment scheduling and automated reminders via MyChart.

Supported

Carepatron allows online appointment booking and sends automated reminders.
Clinical Documentation

Partially supported

Epic streamlines documentation with AI tools and integrated records but customization details are unclear.

Supported

Carepatron streamlines clinical documentation with customizable templates and tools to reduce administrative overhead.
Templates

Supported

Epic software supports pre-built templates for notes and treatment plans.

Supported

Carepatron offers pre-built and customizable templates for various documents.
Clinical notes

Supported

Epic supports recording and viewing clinical notes.

Supported

Carepatron allows recording and viewing clinical notes, including features like templates and real-time collaboration.
Patient portal

Supported

Epic offers patients access to their information and communication tools via MyChart.

Supported

Patients can access medical records and communicate with practice via portal.

Qualities

Value and Pricing Transparency

No data

+0.53

Rather positive sentiment
Customer Service

No data

+0.82

Strongly positive sentiment
Ease of Use

+1

Strongly positive sentiment

+0.95

Strongly positive sentiment
Reliability and Performance

+0.6

Rather positive sentiment

+0.33

Rather positive sentiment
Ease of Implementation

+0.33

Rather positive sentiment

+0.7

Strongly positive sentiment
Scalability

No data

+0

Neutral sentiment

Epic and Carepatron Pricing

No data

We couldn't find a pricing page for Epic.

Carepatron offers flexible plans with transparent pricing and no hidden fees. They provide a free plan for basic needs and paid plans with various features to suit different practice sizes and requirements. All plans include unlimited clients, telehealth, and access to the client portal.

Plans

User sentiment

Rather positive

+0.53

See full Pricing page

Epic and Carepatron review insights

1430 reviews analysed from and

Users love

Easy to use and navigate.
Comprehensive patient record system.
Customizable interface with personalized options.
Care Everywhere feature for seamless record sharing between facilities.

Easy to access and utilize
The template library is awesome
Solid features, easy workflow, good customer support.
User-friendly interface, customizable features, and a focus on automation to reduce administrative burden.

Users dislike

Too many clicks to achieve one action.
System frequently freezes and requires a restart.
It can be difficult to send and view provider messages.
Training is time-consuming and overwhelming for new users.

The template design is a bit odd to work through.
The platform can be slow sometimes and glitches.
Building a new template can be a lilttle tedious
No app vs. the webpage download.

Epic and Carepatron Ratings

G2

4.2/5

(930)
Glassdoor

3.3/5

(5339)

G2

4.5/5

(269)
Capterra

4.6/5

(245)
TrustPilot

3.2/5

(1)

Company health

Employee growth

3% increase in the last year

37% increase in the last year

Web traffic

7% decrease in the last quarter

13% decrease in the last quarter

Financing

No data

May 2023 - $5M

How easily does each product integrate with existing EHR systems?

Epic is specifically designed for integration with other EHR systems, suggesting readily available tools and processes for this purpose, making it highly suitable for large healthcare systems with complex integration needs. Carepatron, while offering EHR features, doesn't explicitly mention integration capabilities with other EHR systems, implying potential limitations or a need for custom integration solutions, making it less suitable for organizations requiring seamless exchange of patient data with external EHR systems.

Which product better supports the needs of a small growing practice versus a large hospital system?

Carepatron is better suited for small growing practices due to its focus on user-friendliness, affordability, and customizable features for various healthcare specialties. It also offers a free version and tiered pricing suitable for smaller budgets. Epic, while robust and comprehensive, is geared towards large hospital systems with its complex features and higher cost, making it less ideal for small practices.

What are the advantages of Epic?

Epic's advantages lie in its comprehensive features for large healthcare systems, including robust patient record management, decision support tools, and administrative task streamlining. It excels in serving enterprise-level organizations and is praised for its "Care Everywhere" feature, enabling seamless record sharing between facilities. While it has a steeper learning curve, its comprehensive functionality makes it a powerful solution for large, complex healthcare networks.

What are the disadvantages of Epic?

Epic's disadvantages include a cumbersome user interface requiring too many clicks to perform actions, frequent system freezes necessitating restarts, difficulties with provider messaging, and a time-consuming and overwhelming training process for new users. It is also not well-suited for small or medium-sized businesses.

Alternatives to Epic and Carepatron

Practice by Numbers

Practice by Numbers is a dental practice management software that helps you better communicate with patients and streamline daily operations. It offers a range of features including appointment scheduling, automated reminders, two-way texting, treatment planning follow-ups, and patient communications tracking. These features are designed to improve patient engagement, reduce administrative burden on staff, and provide insights into practice performance. Practice by Numbers focuses on making these processes efficient and automated, aiming to free up your time so you can focus on patient care.

Pabau

Pabau is a cloud-based practice management software designed for healthcare businesses like medical spas, clinics, and salons. It offers a wide range of features including online booking, electronic medical records, billing, inventory management, marketing automation, and reporting tools. Pabau aims to streamline operations, improve patient experience, and help businesses grow by automating tasks and providing data-driven insights. It's suitable for various healthcare providers, from small clinics to multi-location practices.

Power Diary

Power Diary is practice management software designed for health clinics of all sizes. It offers a comprehensive suite of tools to manage calendars, bookings, client information, clinical notes, billing, and more. Power Diary emphasizes automation and streamlining administrative tasks, helping practitioners focus on client care. It integrates with other popular tools like Xero and Mailchimp and prioritizes data security with features like ISO 27001 certification and HIPAA compliance.

Hint Health

Hint Health offers software for healthcare providers, especially those who work directly with employers or manage memberships. Its platform helps streamline administrative tasks, like patient enrollment and billing, and offers data reporting tools. Hint Health focuses on making financial operations easier for direct primary care, urgent care, and specialty practices.

Jane

Jane is a cloud-based practice management software designed for health and wellness practitioners. It offers a comprehensive suite of tools including online appointment booking, scheduling, billing, patient record keeping, and telehealth features. Jane is designed to simplify administrative tasks, improve patient engagement, and streamline clinic workflows. It is suitable for individual practitioners and clinics of all sizes, offering a user-friendly interface and features tailored for various disciplines, such as physical therapy, mental health, and chiropractic care. Jane prioritizes data security, affordability, and excellent customer support.

Birdeye

Birdeye is an all-in-one experience marketing platform designed for multi-location businesses and local brands. It helps businesses manage their online presence, improve their reputation, and connect with customers through various channels like reviews, social media, and messaging. Birdeye uses AI to streamline tasks like generating social media posts, managing online listings, and analyzing customer feedback. Its goal is to help businesses enhance customer experience, build loyalty, and stand out in their local markets.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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