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Jane description
Jane is a cloud-based practice management software designed for health and wellness practitioners. It offers a comprehensive suite of tools including online appointment booking, scheduling, billing, patient record keeping, and telehealth features. Jane is designed to simplify administrative tasks, improve patient engagement, and streamline clinic workflows. It is suitable for individual practitioners and clinics of all sizes, offering a user-friendly interface and features tailored for various disciplines, such as physical therapy, mental health, and chiropractic care. Jane prioritizes data security, affordability, and excellent customer support.
Who is Jane best for
Jane is a user-friendly practice management software ideal for health and wellness practitioners. Users love its affordability, easy-to-use interface, and robust security features. However, some find the reporting features basic and marketing tools limited. It offers online booking, telehealth, and billing, simplifying administrative tasks and improving patient engagement.
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Best fit for small to medium-sized businesses.
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Ideal for health and wellness clinics.
Jane features
| Supported Clients can book appointments online through the clinic's Jane site. |
| Supported Jane supports scheduling, rescheduling, and canceling appointments. |
| Supported Jane offers automated email and SMS appointment reminders. |
| Supported Jane offers integrated telehealth features for virtual consultations, including group sessions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Jane reviews
We've summarised 40 Jane reviews (Jane TrustPilot reviews and Jane G2 reviews) and summarised the main points below.
- Privacy compliant platform, a key feature appreciated by users.
- Canadian-based company with a responsive and readily available help desk.
- Affordable pricing, especially for practices transitioning online or with budget constraints.
- User-friendly interface, making it easy for practitioners to adapt and utilize.
- Strong security measures ensuring data protection and compliance.
- Limited functionality for customized subdomains - unable to use custom domains like booking.[businessname].com.
- Lacks dual send-out options for surveys and communications - only email, no SMS option.
- Patient overview tab offers limited functionality, no actions or insights available.
- Difficult to track who filled out clinical surveys - no searchable list or history.
- Limited search functionality within the platform.
- Inability to import patient records directly - reliance on Jane support for uploads.
- Limited insights into email deliverability - no tracking for opens, bounces, or spam designation.
- Basic reporting features, lacking export options for in-depth analysis.
- No option for guest accounts during booking, requiring account creation for appointments.
- Limited control over patient intake forms - unable to customize fields or content.
- Google review link defaults to the building address, no manual override for accurate location.
- Marketing features are limited, lacking robust tools for outreach and engagement.
Jane pricing
The commentary is based on 5 reviews from Jane G2 reviews and Jane TrustPilot reviews.
Jane is praised for its affordability, especially for those on a tight budget or trialing online booking. However, some users find its features limited, justifying the lower price point but potentially lacking compared to industry-specific software. Others highlight its seamless platform and valuable features despite potential form customization limitations.
Users sentiment
See the Jane pricing page.
Balance
Single practitioner profile, up to 20 appointments per month, unlimited admin & locations.
Practice
Unlimited appointments, unlimited staff profiles, online booking, unlimited SMS reminders and notifications. Plus, the option to add Insurance Billing.
Thrive
All features of the Practice plan, plus advanced scheduling, patient retention and engagement tools, and marketing tools. Plus, the option to add Insurance Billing.
Jane alternatives
jane vs Practice BetterMore costly with fewer user-friendly features. Lacks strong security measures and dedicated customer support. Jane is a better Practice Better alternative for seamless practice management.Read more
PabauBetter suited for medium to large clinics. Has broader industry applicability, including retail. Offers inventory management and marketing automation. Pabau is growing faster than Jane, and user reviews mention more comprehensive features. However, some users report slow performance and issues with the latest migration. A Jane alternative to consider.Read more
SpryMore specialized for physical therapy clinics. Has grown faster in terms of website traffic and employee count. Offers AI-powered exercise tracking.Read more
zHealthBetter ratings on Capterra and G2. Higher customer service and ease of use scores reported by users. More customizable SOAP notes. Primarily for wellness providers. Offers managed billing services. A Jane competitor and alternative.Read more
My Clients PlusMore specialized for mental health practices. A Jane alternative focused on HIPAA compliance, but with some reported reliability issues and less favorable pricing.Read more
Jane FAQ
What is Jane and what does Jane do?
Jane is cloud-based practice management software for health and wellness practitioners. It offers online booking, scheduling, billing, telehealth, and patient record keeping. Jane simplifies administrative tasks, improves patient engagement, and streamlines clinic workflows for individual practitioners and clinics of all sizes. It's praised for its user-friendly interface, affordability, and robust security.
How does Jane integrate with other tools?
Jane integrates with various tools through its API and direct integrations. It connects with payment processors, telehealth platforms, and accounting software. While specific integrations aren't listed, Jane emphasizes connectivity to enhance practice management workflows.
What the main competitors of Jane?
Alternatives to Jane include Pabau, Carepatron, Spry, and Sessions Health. These competitors offer similar practice management features for health and wellness businesses, including online booking, scheduling, and billing functionalities. While Jane is praised for its ease of use and affordability, exploring these alternatives can help you find the perfect fit for your practice.
Is Jane legit?
Jane is a legitimate and safe practice management software. It's known for its user-friendly interface, affordability, and robust security measures. Reviews highlight its helpful customer support and streamlined appointment booking. However, some users mention limited reporting features and customization options.
How much does Jane cost?
Jane offers three paid plans: Balance at $39/month, Practice at $79/month, and Thrive at $99/month. Add-ons like Insurance Billing and Online Appointments for Groups are also available, but pricing is not specified. There's no free trial or free plan.
Is Jane customer service good?
Jane's customer service receives overwhelmingly positive feedback. Users consistently praise the responsive and helpful support team, describing them as "amazing," "top-notch," and the "best in the industry." While one user reported a negative experience with fraud support, the vast majority highlight Jane's excellent customer service as a key strength.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.