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Zipy description
Zipy is a digital experience platform designed to help businesses understand and improve how users interact with their websites and applications. It combines session replay, error monitoring, and product analytics into a single platform. Zipy allows you to watch recordings of user sessions, track errors, and analyze user behavior to identify and resolve issues that impact customer experience. It's particularly useful for product, customer support, and development teams at mid-sized companies who need a clearer picture of user experience and to proactively address problems.
Who is Zipy best for
Zipy is a digital experience platform ideal for product, customer support, and development teams at mid-sized companies. It helps analyze user behavior with session replays, error monitoring, and product analytics. Users love its comprehensive error dashboard, seamless integrations, and excellent customer support. Some have noted occasional bugs and limited data retention. Zipy offers flexible pricing based on user sessions, starting with a free plan.
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Best for mid-sized companies seeking to improve user experience.
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Suitable for various industries focused on enhancing digital experiences.
Zipy features
| Supported Zipy allows replaying user sessions to see how they interact with the website. |
| Supported Zipy allows filtering sessions by various criteria, including geography and email. |
| Supported Session recordings can be shared with team members to enhance collaboration. |
| Supported Zipy tracks clicks, scrolls, mouse movements, and form submissions via session replays. |
| Supported Zipy offers performance monitoring with session replay, error tracking, and network monitoring. |
| Supported Zipy automatically detects errors using AI, real-time monitoring, and error monitoring. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Zipy reviews
We've summarised 32 Zipy reviews (Zipy G2 reviews) and summarised the main points below.
- Comprehensive error dashboard with session tracking.
- Easy integration with Google Tag Manager (GTM) and other tools.
- Excellent customer support; responsive and helpful.
- Detailed session replays with console logs and network activity.
- Helpful for identifying UI/UX issues and improving product design.
- Effective for tracking user behavior and gathering product insights.
- User-friendly interface, easy to navigate and use.
- Occasional bugs and missing recordings in session replays.
- Difficulty filtering out irrelevant errors in production.
- Limited data retention period (1 month) for paid plans.
- User search functionality needs improvement (email/phone number search).
- Real-time data loading can be slow (2-3 minutes).
- Navigating large logs can be time-consuming for complex issues.
Zipy pricing
The commentary is based on 4 reviews from Zipy G2 reviews.
Zipy's pricing is generally perceived favorably, with users feeling they receive good value for the features offered. While one review mentioned high costs for some products, others explicitly stated the price is reasonable, especially considering the extensive functionality and problem-solving capabilities.
Users sentiment
See the Zipy pricing page.
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Zipy has a free plan.
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Zipy has a free trial.
FREE PLAN
6,000 sessions/month free, 15 days of data retention, Upto 2 projects supported, Email support in 72 hours
STARTUP
7,500 sessions/month, Error monitoring, 1 month of data retention, Upto 5 Projects supported, Email support in 48 hours
GROWTH
15k-500k sessions/month, Error monitoring, Heatmaps Included, 1 month of Data Retention, Upto 10 Projects supported, Email Support in 24 hours
ENTERPRISE
Any volume of user sessions, Any volume of errors, Custom Data Retention, Custom number of Projects, Priority Email and Chat Support
Zipy alternatives
LogRocketBetter fit for companies with mobile apps. Has more momentum currently. A LogRocket alternative for software companies needing improved UX and debugging.Read more
ContentsquareBetter fit for larger enterprises, especially in retail, e-commerce, and software. Contentsquare is growing slower and users report frequent updates and a clunky interface.Read more
FullstoryBetter fit for established companies, especially in sectors like finance and e-commerce. Stronger in enhanced fraud detection and funnel analysis. Has more momentum based on employee growth. More expensive and less transparent pricing.Read more
SmartlookBetter for e-commerce and SaaS companies. Offers heatmaps and funnel analysis. Easier to implement initially, but less reliable. A Smartlook alternative.Read more
SentryBetter for error monitoring and performance tracking. More suitable for a wider range of industries and larger companies. Has significantly more momentum currently. More negative reviews regarding pricing.Read more
Heap | by ContentsquareBetter fit for enterprise companies and caters to a wider range of industries. Heap | by Contentsquare has broader analytics capabilities, including funnel analysis and retroactive analytics. However, user reviews mention expensive session replays and a steeper learning curve.Read more
Zipy FAQ
What is Zipy and what does Zipy do?
Zipy is a digital experience platform that helps businesses improve user experience by monitoring website and application interactions. It combines session replays, error monitoring, and product analytics to provide insights into user behavior, allowing teams to identify and resolve issues that impact customer experience.
How does Zipy integrate with other tools?
Zipy integrates seamlessly with Google Tag Manager (GTM) and other tools, simplifying implementation. This easy integration allows for efficient data collection and analysis of user sessions, enhancing the platform's ability to provide comprehensive insights into user behavior.
What the main competitors of Zipy?
Top alternatives to Zipy include LogRocket, Germain UX, and Contentsquare. These platforms offer similar features such as session replay, error monitoring, and user behavior analytics. While LogRocket focuses on issue resolution, Germain UX emphasizes customization and support. Contentsquare prioritizes actionable insights for optimizing conversions and customer experience.
Is Zipy legit?
Zipy is a legitimate digital experience platform. User reviews praise its comprehensive error dashboard, session tracking, and helpful customer support. While some users mention occasional bugs and limited data retention, Zipy appears safe and useful for improving user experience.
How much does Zipy cost?
Zipy's pricing includes a free plan with 6,000 sessions/month. Paid plans start at $39/month for startups, $83/month for growing businesses, and custom pricing for enterprise needs. A free trial is also available for users to explore Zipy's product worth.
Is Zipy customer service good?
Zipy's customer service is excellent. Users consistently praise the support team's responsiveness and helpfulness in resolving issues and providing solutions. They are lauded for their proactive assistance and efficient communication.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.