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Contentsquare description
Contentsquare is a digital experience platform that helps businesses understand how customers interact with their websites and mobile apps. It provides insights into customer behavior through features like heatmaps, session replays, and customer journey mapping. Contentsquare's focus is on providing actionable data that can be used to improve conversion rates, increase engagement, and optimize the overall customer experience. It promises to help businesses of all sizes make data-driven decisions to enhance their digital platforms and achieve better results.
Who is Contentsquare best for
Contentsquare is a digital experience analytics platform that helps businesses optimize their website and mobile app user experience. Popular for its session replay and heatmap features, Contentsquare provides actionable insights into customer behavior. Users praise its customer support and insightful analytics, but some find the interface clunky and updates disruptive.
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Best for medium to large businesses.
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Ideal for e-commerce and retail companies.
Contentsquare features
| Supported Contentsquare supports click, scroll, and move heatmaps. |
| Supported Contentsquare supports session recordings to analyze user behavior and improve user experience. |
| Supported Contentsquare supports scroll heatmaps for visualizing user scroll behavior. |
| Supported Contentsquare detects frustration signals like rage clicks, error clicks, and dead clicks. |
| Supported Contentsquare supports click heatmaps to visualize user clicks on a page. |
| Supported Contentsquare supports customer journey analytics with AI-driven insights and visualizations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Contentsquare reviews
We've summarised 611 Contentsquare reviews (Contentsquare TrustPilot reviews, Contentsquare Capterra reviews and Contentsquare G2 reviews) and summarised the main points below.
- Excellent customer support, particularly praised for responsiveness and expertise
- Provides actionable insights into customer behaviour with features like session replays and heatmaps
- The "CS Live" tool is praised for its on-the-fly analysis capabilities
- Strong community and resources like the "Contentsquare University" enhance user experience
- Frequent sudden updates without warning disrupt user workflows
- Difficult to navigate the numerous and similarly-named products and features
- Clunky and slow interface, making it tedious to navigate and use
- Integration setup and defining mappings are complex and time-consuming
Contentsquare pricing
The commentary is based on 27 reviews from Contentsquare Capterra reviews, Contentsquare G2 reviews and Contentsquare TrustPilot reviews.
Contentsquare users generally find it expensive, especially for smaller businesses. However, many feel the robust features and excellent customer support justify the cost. Some users mention additional paid features, increasing the overall price.
Users sentiment
See the Contentsquare pricing page.
Contentsquare alternatives
ZipyBetter fit for product, customer support, and development teams at mid-sized companies. More affordable, user-friendly, and has positive reviews on customer service. Geared towards error monitoring and product analytics. Is growing faster than Contentsquare.Read more
GlassboxBetter for finance, banking, and retail. Has grown faster and has higher ratings.Read more
Quantum MetricBetter for quantifying the impact of friction points on revenue. Higher rated by users. Has more momentum. More suitable for small businesses. A Contentsquare competitor and alternative.Read more
LookerBetter for internal data analysis and reporting. A stronger option for users heavily invested in the Google ecosystem. More user-friendly for non-technical users. Looker is a Contentsquare competitor and alternative.Read more
Verint Voice of the CustomerBetter for understanding customer sentiment and feedback. Geared towards improving customer experience through surveys and feedback analysis. A Contentsquare competitor focused on feedback from various channels, valuable for mid-sized to large businesses. A strong Contentsquare alternative for those prioritizing customer experience management and feedback analysis.Read more
FullSessionBetter suited for smaller businesses seeking affordable session recording and analysis. A Contentsquare competitor and alternative, focusing on website user experience.Read more
Contentsquare FAQ
What is Contentsquare and what does Contentsquare do?
Contentsquare is a digital experience analytics platform that helps businesses optimize their websites and apps. It provides insights into customer behavior using heatmaps, session replays, and journey mapping to improve conversion rates and user experience. Contentsquare helps businesses make data-driven decisions to enhance their digital platforms.
How does Contentsquare integrate with other tools?
Contentsquare integrates with analytics platforms, A/B testing tools, voice-of-customer solutions, tag management systems, and CRM platforms. This allows for combined data analysis, personalized experiences, and streamlined workflows. It also integrates with collaboration tools such as Slack.
What the main competitors of Contentsquare?
Top alternatives to Contentsquare include Quantum Metric, Glassbox, and CleverTap. These competitors offer similar digital experience analytics capabilities, such as session replays, heatmaps, and customer journey analysis, catering to businesses seeking to optimize their online presence and improve customer engagement.
Is Contentsquare legit?
Yes, Contentsquare is a legitimate digital experience platform. It's known for valuable customer behavior insights and tools like session replays and heatmaps. However, some users find the interface clunky and updates disruptive. Consider exploring alternatives if these are critical concerns for your business.
How much does Contentsquare cost?
Contentsquare doesn't publicly share pricing details. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth the investment for you. This often depends on factors like website traffic and desired features.
Is Contentsquare customer service good?
Contentsquare's customer service is generally viewed positively. Users highlight the excellent support, responsiveness, and expertise of the Contentsquare team. Regular updates and helpful resources like Contentsquare University are also appreciated. However, some have noted a high turnover of CSMs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.