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Glassbox description
Glassbox is a digital customer experience analytics tool for large companies in retail, finance, and other industries. It captures customer interactions on websites and mobile apps, analyzes them to understand customer behavior, and identifies areas for improvement. This helps businesses optimize digital experiences, reduce customer support issues, and increase revenue. Glassbox prides itself on its AI-powered insights, security, and ease of use.
What companies are using Glassbox?
Who is Glassbox best for
Glassbox is a customer experience analytics platform ideal for large enterprises in retail, finance, and software. It helps businesses understand customer behavior, optimize digital experiences, and increase revenue. Users love its session replay and customer journey analytics capabilities, while some desire more training and AI-driven features.
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Best fit for large enterprises.
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Ideal for retail, finance, and software companies.
Glassbox features
| Supported Glassbox supports mobile app session recording and provides detailed insights into user interactions. |
| Supported Glassbox supports session recordings to analyze user behavior. |
| Supported Glassbox supports interaction maps, which visually represent clicks and scrolls. |
| Supported Glassbox supports customer journey analytics with AI-driven insights and real-time dashboards. |
| Supported Glassbox supports analyzing customer behavior and journeys using session recordings and AI. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Glassbox reviews
We've summarised 727 Glassbox reviews (Glassbox Capterra reviews and Glassbox G2 reviews) and summarised the main points below.
- Session Replay is what I use most often.
- The ability to see customers interact after we release changes.
- Glassbox for us enables us to unlock insight that either we've previously not had access to, or has been very difficult to piece together.
- Love the application as it allows real time visibility of actions taken on the system. This helps for coaching and understanding for investigation. This also improves performance. The application it self is very easy and simple to use.
- Intuitive, well layed out, and performant UX. The tool is of high importance to our everyday operations. GIA is such a great feature!
- The recent presentation Glassbox gave shed light on a lot of features we fail to take advantage of. Having more subject matter expertise available on a regular basis would help improve usage.
- Visibility in how the tool can be used. more training
- Longer retention period would be helpful so that we can see older sessions
- More AI features would be great for helping us make Glassbox accessible to others in the organization who are less comfortable with technology.
Glassbox pricing
The commentary is based on 25 reviews from Glassbox Capterra reviews and Glassbox G2 reviews.
Glassbox's pricing model is mentioned by several users, with some noting limitations on recorded transactions and journey mapping features based on licensing agreements. While some find the tool valuable, others express concern about the perceived value relative to the cost, particularly when comparing it to alternatives like Adobe Analytics. Despite these concerns, many users see positive ROI and value from the detailed insights provided.
Users sentiment
See the Glassbox pricing page.
Glassbox alternatives
glassbox vs Heap | by ContentsquareBetter fit for SaaS, healthcare, financial services, and e-commerce. Has retroactive analytics, allowing analysis of historical data without prior setup. Is growing slower and has less momentum.Read more
glassbox vs MixpanelBetter for e-commerce and has more momentum. Lower ratings on Glassdoor. A strong Glassbox competitor and alternative.Read more
KubitBetter for direct data warehouse integration. Has more momentum currently. A strong Glassbox competitor for enterprise businesses.Read more
MouseflowBetter fit for medium-sized businesses. Wider industry applicability. Has more momentum based on employee growth. A strong Glassbox competitor and alternative.Read more
Verint Voice of the CustomerBetter for understanding customer sentiment and loyalty through feedback analysis. A stronger option for mid-sized businesses seeking improved customer service, ease of use, reliability, and implementation.Read more
LookerBetter for internal business intelligence and data analysis. A stronger Looker alternative for those heavily invested in the Google ecosystem. More suitable for non-technical users seeking data insights.Read more
Glassbox FAQ
What is Glassbox and what does Glassbox do?
Glassbox is a digital experience analytics platform that helps businesses optimize their web and mobile customer journeys. It uses session recordings, heatmaps, and AI-powered insights to analyze customer behavior, identify pain points, and improve conversion rates. Glassbox is best suited for large enterprises in retail, finance, and other industries.
How does Glassbox integrate with other tools?
Glassbox integrates with a range of tools, though specific integrations aren't explicitly listed in the provided data. For detailed information regarding integrations, it's recommended to consult Glassbox directly.
What the main competitors of Glassbox?
Top alternatives to Glassbox include Mouseflow, Kubit, Contentsquare, and Heap. These competitors offer similar digital experience analytics capabilities, such as session recordings, heatmaps, and customer journey analysis, helping businesses optimize their online presence.
Is Glassbox legit?
Yes, Glassbox is a legitimate digital experience analytics platform. It's known for its session replay, customer journey analytics, and AI-powered insights, though some users desire more training and advanced features. Glassbox is generally well-regarded for its capabilities and ease of use.
How much does Glassbox cost?
I cannot find pricing details for Glassbox. Contact Glassbox directly to determine product pricing and if it fits your needs and is worth the investment.
Is Glassbox customer service good?
Glassbox customer service receives mixed reviews. While some customers praise the responsiveness and helpfulness of their support team, others mention difficulty getting timely responses or navigating the help section. Several reviewers highlight the value of their customer success managers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.