Last updated on
Company health
Reviews
Heap | by Contentsquare description
Heap | by Contentsquare is a digital insights platform that helps businesses understand their customers' online journeys. It provides data on customer behavior, such as where users struggle or abandon their experience. Heap offers session replay, allowing you to see exactly what your customers see, and helps identify areas for improvement. This data-driven approach helps businesses optimize their websites and apps to enhance customer experience, improve conversion rates, and make better product decisions. Heap caters to a range of businesses, from SaaS companies to e-commerce and financial institutions.
Who is Heap | by Contentsquare best for
Heap is a digital insights platform that helps businesses understand their customers' online journeys. Users praise its ease of installation and flexible analysis capabilities. Heap excels at providing granular detail on user behavior, allowing businesses to identify areas for improvement and optimize their websites and apps for better conversion rates. However, some users find the dashboards and graphs too simplistic, and the pricing for session replays and heatmaps to be high.
-
Heap is a good fit for companies of all sizes, though users note it may be less suitable for very small businesses.
-
Heap is a good fit for a variety of industries, particularly SaaS, e-commerce, healthcare, and financial services.
Heap | by Contentsquare features
| Supported Heap supports funnel analysis, allowing for tracking user progress and identifying drop-off points. |
| Supported Heap supports heatmaps to visualize user interactions on websites and apps. |
| Supported Heap provides session recordings to view user interactions, known as session replay. |
| Supported Heap supports generating reports and dashboards. |
| Supported Heap automatically captures user interactions and enables creating behavior-driven user cohorts. |
| Supported Heap provides charts, graphs and tables for data visualization. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Heap | by Contentsquare reviews
We've summarised 1087 Heap | by Contentsquare reviews (Heap | by Contentsquare G2 reviews) and summarised the main points below.
- Flexible analysis of any product event by anyone
- Heap Analytics autocapture
- Installation is so easy
- You can get very granular detail on user behaviour
- It can be difficult to break down metrics by different domains/environments
- There is a bit of a learning curve
- Dashboards and graphs are very simplistic
- Session replays/heatmaps too expensive
Heap | by Contentsquare pricing
The commentary is based on 32 reviews from Heap | by Contentsquare G2 reviews.
Heap is a powerful analytics tool with a flexible pricing model that is generally well-received, though some users find it expensive, particularly at higher usage tiers.
Users sentiment
See the Heap | by Contentsquare pricing page.
Heap | by Contentsquare alternatives
Glassbox
More suitable for larger companies and has more momentum.
Mixpanel
It has more momentum and better scalability. It's a better fit for companies focused on software and IT.
Segment
More focused on marketing and customer data management. It's a better fit for companies focused on digital marketing and looking to leverage customer data for targeted campaigns. Segment is also known to be pricier.
Statsig
More focused on A/B testing and feature flagging. It's a much better fit for software companies, particularly in B2B SaaS and e-commerce. It is growing faster and has more momentum.
Hotjar | by Contentsquare
It is growing faster and better for Education or Consumer Goods. More implementation-focused but lacks pricing transparency.
Contentsquare
Better for larger companies. More focused on retail. Considerably more expensive.
Heap | by Contentsquare FAQ
What is Heap | by Contentsquare and what does Heap | by Contentsquare do?
Heap | by Contentsquare is a digital insights platform that provides businesses with a deep understanding of user behavior on their websites and apps. Through features like session replay, heatmaps, and in-depth analytics, it enables data-driven decisions to optimize user experience, improve conversions, and boost engagement. Heap is well-suited for businesses of all sizes across various industries, especially SaaS, healthcare, and e-commerce.
How does Heap | by Contentsquare integrate with other tools?
Heap | by Contentsquare integrates with other tools through its open API and pre-built integrations. This allows businesses to connect Heap with data sources, marketing automation platforms, and other business intelligence tools.
What the main competitors of Heap | by Contentsquare?
Heap | by Contentsquare's top competitors include Glassbox, Mixpanel, and Segment. These alternatives offer similar product analytics and user behavior insights, helping businesses optimize their digital platforms and improve customer experiences.
Is Heap | by Contentsquare legit?
Heap | by Contentsquare is a legitimate and safe digital insights platform. It is a popular choice with generally positive reviews, particularly praising its ease of use and in-depth analytics. However, some users find its pricing complex and its dashboard features limited.
How much does Heap | by Contentsquare cost?
There is no publicly available pricing information for Heap | by Contentsquare.
Is Heap | by Contentsquare customer service good?
Based on the reviews, Heap | by Contentsquare has generally positive customer service reviews. Users highlight the responsiveness and helpfulness of the support team, mentioning quick response times, detailed answers, and personalized assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.