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Mouseflow description
Mouseflow helps you understand how visitors interact with your website. See heatmaps of visitor activity, watch recordings of real user sessions, and analyze form submissions to identify and fix usability issues. Mouseflow also offers feedback campaigns and funnel analysis to pinpoint where you lose customers and why. Over 165,000 companies use Mouseflow to improve their websites and boost conversions.
Who is using Mouseflow?
Who is Mouseflow best for
Mouseflow helps businesses understand website visitor behavior through session replays, heatmaps, and funnel analysis. Users praise its ease of use and insightful data, particularly the session replay and heatmap features. However, some have noted issues with the "Friction" feature and occasional data inaccuracies. Ideal for companies seeking to improve website usability and boost conversions.
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Best for small, medium, and enterprise businesses.
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Ideal for e-commerce, retail, and various other industries.
Mouseflow features
| Supported Mouseflow supports funnel analysis, allowing tracking of user progress and identification of drop-off points. |
| Supported Mouseflow supports clickmaps and scrollmaps, providing insights into user behavior. |
| Supported Mouseflow supports session recordings to analyze user behavior. |
| Supported Mouseflow tracks clicks, scrolls, mouse movements, and form submissions. |
| Supported Mouseflow records user sessions as replays, capturing interactions and changes on the page. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Mouseflow reviews
We've summarised 736 Mouseflow reviews (Mouseflow GetApp reviews, Mouseflow TrustPilot reviews, Mouseflow Capterra reviews and Mouseflow G2 reviews) and summarised the main points below.
- The session replay tool is very helpful and easy to integrate.
- Easy to use and setup.
- The heatmaps provide a lot of insight.
- Customer support is great - knowledgeable and quick to respond.
- The "Friction" feature is a bit wonky - regular customer behavior is misidentified as friction.
- The date selection auto-defaults and doesn’t always display all of the data findings.
- Runs out of recording credits quickly.
- Stability of recordings and reliability of exact numbers are not always 100%.
Mouseflow pricing
The commentary is based on 112 reviews from Mouseflow Capterra reviews, Mouseflow G2 reviews and Mouseflow GetApp reviews.
Mouseflow's pricing is generally considered cost-effective and fair, especially for small to medium-sized businesses. However, some users find the credit system and recording limits restrictive, desiring more flexible plans or pay-as-you-go options for additional recordings. Others find the higher-tier pricing a bit expensive, particularly for larger businesses with high traffic.
Users sentiment
Mouseflow alternatives
VWO Insights - WebVWO Insights - Web is growing faster and has broader industry applicability. It offers user feedback surveys and more detailed segmentation, which may be preferable for some users. It integrates with VWO's A/B testing platform, a significant advantage for users focused on experimentation and personalization. However, some users report occasional bugs and limitations with funnel analysis. It is a strong Mouseflow competitor for businesses of all sizes.Read more
mouseflow vs PostHogBetter for product development teams seeking open-source, scalable analytics with A/B testing and feature management. It is growing faster and has more momentum. A generous free tier is available.Read more
riyo.aiMore focused on session recordings and heatmaps for website optimization. A Mouseflow competitor and alternative, it offers a free plan.Read more
GlassboxBetter fit for larger enterprises, especially in finance and retail. Has stronger website traffic growth momentum. Focuses on compliance risk mitigation and mobile app analytics.Read more
Google AnalyticsLacks session recordings and heatmaps. Better suited for basic website analytics and marketing campaign tracking. Free to use.Read more
Netcore Email APIBetter for sending business emails like newsletters and notifications. Focuses on reliable delivery and email performance tracking.Read more
Mouseflow FAQ
What is Mouseflow and what does Mouseflow do?
Mouseflow is a website analytics tool that provides session recordings, heatmaps, and funnel analysis to help businesses understand user behavior. It allows you to see how visitors interact with your website, identify usability issues, and optimize for conversions. Over 165,000 companies use Mouseflow to improve their websites.
How does Mouseflow integrate with other tools?
Mouseflow integrates with various tools, including Google Analytics, Optimizely, and Adobe Analytics. It also supports integrations with popular CRM and helpdesk solutions, enabling a more comprehensive view of customer behavior and interactions.
What the main competitors of Mouseflow?
Mouseflow's top competitors include Hotjar, Crazy Egg, Smartlook, and Inspectlet. These alternatives offer similar website analytics capabilities, such as session recordings, heatmaps, and user behavior tracking.
Is Mouseflow legit?
Yes, Mouseflow is a legitimate and safe website analytics tool used by over 165,000 companies. It offers session recordings, heatmaps, and funnel analysis to help businesses understand user behavior and improve their websites. Reviews highlight its ease of use and insightful data.
How much does Mouseflow cost?
Mouseflow doesn't publicly disclose its pricing. Contact their sales team to determine whether Mouseflow's product and pricing align with your needs.
Is Mouseflow customer service good?
Mouseflow's customer service is generally viewed favorably. Users praise the support team for their helpfulness, responsiveness, and knowledge. They are quick to resolve issues and assist with onboarding and implementation. Some users, however, have noted difficulty with canceling subscriptions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.