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Crazy Egg description
Crazy Egg is a website optimization tool that helps businesses understand user behavior. It offers various tools like heatmaps, session recordings, and A/B testing to see what website elements users interact with, how they navigate the site, and which variations of a page perform better. This data helps businesses improve their website's user experience, leading to better conversion rates and overall website performance.
Who is Crazy Egg best for
Crazy Egg helps businesses understand user behavior to optimize websites for conversions. Heatmaps and session recordings provide clear visuals of user interactions. While praised for its user-friendly interface, some users report data inaccuracies and dislike the lack of subscription pausing and data deletion.
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Best for small to medium businesses seeking website optimization.
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Ideal for e-commerce and marketing agencies.
Crazy Egg features
| Supported Crazy Egg supports heatmaps to visualize user clicks and scrolling behavior. |
| Supported Crazy Egg supports A/B testing for webpage optimization. |
| Supported Crazy Egg supports session recordings to understand user behavior. |
| Supported Crazy Egg tracks external traffic sources and visualizes user behavior. |
| Supported Crazy Egg supports collecting user feedback through website surveys. |
| Supported Crazy Egg supports conversion tracking, including purchases and sign-ups. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Crazy Egg reviews
We've summarised 125 Crazy Egg reviews (Crazy Egg TrustPilot reviews and Crazy Egg G2 reviews) and summarised the main points below.
- Heatmaps are widely praised for their clear visual representation of user clicks.
- The session recording feature receives positive feedback for its insights into user behavior.
- Users appreciate the tool’s straightforward integration with Google Tag Manager.
- Crazy Egg is frequently commended for its user-friendly interface and ease of use.
- Many users report inaccurate data, particularly impacting scroll depth accuracy.
- Numerous complaints about the lack of a “Pause Subscription” feature.
- Users express frustration over the inability to delete snapshot data.
- Significant dissatisfaction with the lack of transparency and communication regarding price increases.
Crazy Egg pricing
The commentary is based on 10 reviews from Crazy Egg G2 reviews.
Crazy Egg offers affordable pricing plans, especially valuable for small to medium-sized businesses. While some users mention the cost of the enterprise version, many highlight the platform's great value and ease of use, making it a cost-effective choice for website optimization and user behavior analysis.
Users sentiment
See the Crazy Egg pricing page.
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Crazy Egg has a free trial.
Plus
Includes unlimited surveys and responses, unlimited websites, unlimited A/B tests, priority support, 150,000 tracked pageviews/mo, 75 snapshots, 1000 recordings/mo, and 2 years recording storage.
Pro
Includes all Plus features, 500,000 tracked pageviews/mo, 100 snapshots, and 5000 recordings/mo.
Enterprise
Includes all Pro features, 1,000,000 tracked pageviews/mo, 200 snapshots, 10,000 recordings/mo, SAML Single Sign-On, and Onboarding & Training.
Crazy Egg alternatives
VWO Insights - WebBetter fit for larger enterprises and a wider range of industries. It has more momentum and offers more comprehensive data segmentation and form analysis. However, occasional bugs and limited survey flexibility are drawbacks reported by some users. Consider this Crazy Egg competitor for enhanced insights into user behavior.Read more
HowukuBetter fit for Healthcare, Retail, Consumer Goods, Education, Media & Entertainment, Software, IT & Telecommunications, Marketing & Advertising, Professional Services and Automotive industries. A more affordable Crazy Egg alternative.Read more
GlassboxBetter fit for enterprise clients in retail, finance, and other regulated industries. Focuses on AI-powered insights and compliance risk mitigation.Read more
MouseflowBetter fit for a wider range of industries. A Crazy Egg competitor and alternative, it is growing slower and has garnered positive feedback for session replays and heatmaps. However, some users have reported issues with the friction feature and data accuracy.Read more
Google AnalyticsFree to use, making it a good Crazy Egg competitor for budget-conscious users. Better for enterprise businesses. Lacks session recordings and heatmaps.Read more
Brevo Marketing PlatformBetter for email marketing, SMS, and CRM. Good for a wider range of industries. More affordable pricing with a free plan. Easier to use, but offers less design flexibility.Read more
Crazy Egg FAQ
What is Crazy Egg and what does Crazy Egg do?
Crazy Egg is a website optimization platform that provides insights into user behavior through heatmaps, session recordings, and A/B testing. It helps businesses understand what works on their website and what doesn't, enabling them to improve user experience and boost conversions.
How does Crazy Egg integrate with other tools?
Crazy Egg integrates with Google Tag Manager for easy implementation. While it lacks direct integrations with other platforms, its data can be exported and used with other analytics tools for a more comprehensive analysis.
What the main competitors of Crazy Egg?
Crazy Egg's main competitors include Mouseflow, Hotjar, and Lucky Orange. These tools offer similar website optimization features, such as heatmaps, session recordings, and A/B testing, helping businesses analyze user behavior and improve website performance.
Is Crazy Egg legit?
Yes, Crazy Egg is a legitimate website optimization tool. It offers heatmaps, session recordings, and A/B testing to improve user experience and conversions. While users love its ease of use and clear visuals, some have reported data inaccuracies and dislike the lack of a pause subscription feature.
How much does Crazy Egg cost?
Crazy Egg pricing includes the Plus plan at $99/month, Pro plan at $249/month, and Enterprise plan at $499/month. A 30-day free trial is available. Each plan offers different tracked pageviews, snapshots, and recordings per month.
Is Crazy Egg customer service good?
Crazy Egg's customer service receives mixed reviews. While some users praise the helpful and responsive support staff, particularly J.L. Nielsen, others have experienced slow response times and unhelpful interactions. Some have even reported excessive emails and difficulty getting support for technical issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.