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Wiseback description
Wiseback is a software platform designed to help businesses understand and improve customer experiences. It collects real-time feedback from various channels, analyzes this data using artificial intelligence, and presents it in easy-to-understand reports. Wiseback helps identify customer pain points, track satisfaction, and improve customer loyalty. Its focus on closing the feedback loop enables businesses to resolve issues quickly and make data-driven decisions. Wiseback integrates with existing systems and is used by leading brands across various industries.
Who is Wiseback best for
Wiseback is a customer experience management platform ideal for medium-sized businesses. It uses AI to analyze real-time feedback from multiple channels, providing actionable insights to improve customer satisfaction and loyalty. Wiseback integrates with existing systems and helps identify pain points and track satisfaction, enabling data-driven decisions.
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Best for medium-sized businesses.
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Suitable for businesses focused on improving customer experience.
Wiseback features
| Supported Wiseback supports integrations with other software and platforms via API. |
| Supported Wiseback supports viewing survey results in real-time. |
| Supported Wiseback allows distributing surveys via its mobile SDK for iOS and Android. |
Wiseback pricing
See the Wiseback pricing page.
Wiseback alternatives
Hello CustomerBetter fit for mid-size and large businesses, especially in retail, finance, and utilities. Hello Customer has more ratings and reviews available. Wiseback is growing faster.Read more
Microsoft FormsBetter for simple surveys and quizzes. Tighter Microsoft 365 integration. Simpler and easier to use, but with less extensive features. Has less momentum.Read more
Verint Voice of the CustomerVerint Voice of the Customer is better for mid-size and large businesses needing robust reporting and customer support. It offers more non-functional features. Users love its versatility and customer support but dislike some aspects of reporting flexibility and cost. It is a strong Verint Voice of the Customer competitor and Verint Voice of the Customer alternative.Read more
Google WorkspaceBetter for team collaboration and productivity via popular apps like Gmail, Drive, and Meet. A broader alternative to Wiseback, suitable for various business needs beyond customer feedback. Stronger collaboration features, user-friendly interface.Read more
Commerce AICommerce AI has less momentum and a lower G2 rating. It also offers voice surveys and market identification. This Wiseback alternative and competitor may be a good fit for those seeking specific data analysis features.Read more
Wiseback FAQ
What is Wiseback and what does Wiseback do?
Wiseback is a customer experience management platform that uses AI to analyze real-time feedback from multiple channels. It identifies customer pain points and tracks satisfaction, enabling businesses to improve customer loyalty and make data-driven decisions. It integrates with existing systems and is suitable for mid-sized businesses.
How does Wiseback integrate with other tools?
Wiseback integrates with other software and platforms through its API. This allows for seamless data transfer and connection with existing business systems. This integration capability enhances Wiseback's flexibility and utility for businesses.
What the main competitors of Wiseback?
Alternatives to Wiseback include Hello Customer, Qualtrics CoreXM, SurveyMonkey, and Microsoft Forms. These platforms offer similar functionalities, such as feedback collection, analysis, and reporting tools, catering to various business needs and sizes. Some, like Voiceform, offer unique features like voice and video feedback.
Is Wiseback legit?
Wiseback appears to be a legitimate platform. It offers customer experience management solutions and integrates with existing business systems. With a 4.5/5 rating on G2, it may be a safe choice for businesses focused on improving customer loyalty.
How much does Wiseback cost?
I couldn't find pricing details for Wiseback. For the most current pricing information, it's best to visit their website or contact Wiseback directly.
Is Wiseback customer service good?
Wiseback users mention its easy setup and reliable support. One user specifically praised its "solid support," indicating a positive customer service experience. While more reviews would be helpful, initial feedback suggests Wiseback's customer service is good.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.