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Hello Customer description
Hello Customer is a software platform that helps businesses improve customer experience. It collects customer feedback from various sources and uses artificial intelligence to analyze it. The software identifies trends, highlights areas for improvement, and suggests actions to enhance customer satisfaction. It’s designed to be easy to set up and use, providing insights quickly. Hello Customer is used by mid-size and larger companies across various sectors, especially retail, finance, and utilities.
Who is Hello Customer best for
Hello Customer is a customer experience platform ideal for mid-sized businesses. It uses AI to analyze customer feedback from various sources, providing actionable insights to improve customer satisfaction. This easy-to-use platform helps identify trends and prioritize areas for improvement, making it a valuable tool for businesses seeking to enhance customer loyalty.
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Best for medium-sized businesses.
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Suitable for businesses focused on improving customer experience.
Hello Customer features
| Supported Hello Customer uses AI to analyze reviews, identify trends, and surface high-impact feedback. |
| Supported Hello Customer offers automated reports, dashboards, and data visualization tools for analyzing customer feedback. |
| Supported Hello Customer collects feedback via email, website, and QR codes. |
| Supported Hello Customer offers AI-powered analysis for various feedback sources, including surveys. |
| Supported Hello Customer prioritizes improvements based on customer feedback analysis and impact. |
| Supported Hello Customer uses AI to analyze feedback and provide actionable insights for improved customer experience. |
Hello Customer alternatives
WisebackFocuses on closing the feedback loop and real-time data analysis. Has more momentum currently. A Hello Customer competitor and alternative.Read more
SurveySenseBetter for small to medium businesses focused on simple surveys and key metrics tracking. A SurveySense alternative for larger enterprises needing AI-powered analysis and broader feedback sources.Read more
Verint Voice of the CustomerVerint Voice of the Customer offers more robust reporting features and better customer support. It is also suitable for businesses of all sizes, unlike Hello Customer, which focuses on mid-size and large enterprises. Verint has positive pricing sentiment, while Hello Customer has neutral.Read more
Verint Voice of the CustomerBetter for larger enterprises with complex needs. Excellent customer support is frequently praised by users. Verint Voice of the Customer offers broader feedback modules. Some users report slow response times and inflexible reporting. A Verint Voice of the Customer alternative for improved reporting flexibility might be considered.Read more
Commerce AIMore focused on analyzing data from various sources and adapting to different industries. Has a free trial available. Hello Customer alternative; Commerce AI competitor.Read more
DashbotDashbot has lower ratings. It analyzes text-based interactions like chatbots and surveys, in contrast to feedback from various sources. Dashbot is growing slower.Read more
Hello Customer FAQ
What is Hello Customer and what does Hello Customer do?
Hello Customer is a customer experience management platform that leverages AI to analyze feedback from various sources. It identifies trends, highlights areas for improvement, and offers actionable insights to boost customer satisfaction. It's designed for easy setup and use, primarily serving mid-size businesses.
How does Hello Customer integrate with other tools?
Hello Customer integrates with existing CRM and ERP systems for streamlined workflows. It collects customer feedback from various sources, including email, website, and QR codes. This allows businesses to centralize feedback and gain a holistic view of the customer experience.
What the main competitors of Hello Customer?
Alternatives to Hello Customer include Wiseback, SurveySense, Xebo.ai, SurveyMonkey, Voiceform, and Commerce AI. These competitors offer similar features such as AI-powered analysis, customer feedback collection, and reporting tools. They cater to various business sizes and industries.
Is Hello Customer legit?
Yes, Hello Customer is a legitimate customer feedback platform. It uses AI to analyze feedback, identify trends, and suggest improvements, which can lead to enhanced customer satisfaction. They primarily serve mid-size businesses, particularly in retail, finance, and utilities.
How much does Hello Customer cost?
I couldn't find pricing details for Hello Customer. For the most current information on product pricing, I recommend visiting their website or contacting their sales team. This will help you determine if Hello Customer is worth the investment for your needs.
Is Hello Customer customer service good?
Hello Customer receives positive feedback for its support and helpfulness in addressing business challenges. Some users mention its ease of use, especially for integrations and gaining customer insights. However, some find the reporting features cumbersome and inefficient for complex filtering needs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.