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Dashbot description
Dashbot is a software platform that analyzes text-based customer interactions like chatbot conversations, live chat logs, and survey responses. It identifies trends, customer sentiment, and areas for improvement. Dashbot helps businesses understand why customers contact them, how satisfied they are, and where processes can be automated to reduce costs and enhance customer experience. It provides a comprehensive view of customer interactions across different channels, giving insights for better decision-making in customer service and support.
Who is Dashbot best for
Dashbot is a text-based customer interaction analytics platform ideal for medium-sized businesses. It analyzes chatbot conversations, live chat logs, and survey responses to identify trends and improve customer satisfaction. Dashbot helps automate processes, reduce support costs, and enhance customer experience.
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Best for medium-sized businesses seeking to improve customer experience and automate processes.
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There is no data about the best fit industry.
Dashbot features
| Supported Dashbot allows customizable dashboards to track relevant metrics and data. |
| Supported Dashbot offers real-time sentiment analysis for chatbots and voice interactions. |
| Supported Dashbot extracts meaningful insights from conversational data, using various metrics and tools. |
Dashbot alternatives
Verint Text AnalyticsBetter for analyzing email and survey data. Part of a larger customer experience platform. G2 rates it 4/5 stars. More focused on finance and healthcare.Read more
BI HubBI Hub is growing faster and has more momentum than Dashbot. It consolidates data from various sources into a single platform, unlike Dashbot, which focuses on analyzing text-based customer interactions. BI Hub is a Dashbot alternative better suited for users already leveraging business intelligence tools.Read more
Hello CustomerBetter for collecting and analyzing customer feedback to improve customer experience. Focuses on retail, finance, and utilities. Has slower momentum.Read more
Verint Voice of the CustomerBetter for mid-size and large businesses wanting a comprehensive customer experience solution. Excellent customer support and versatile survey options are praised. However, some users find the platform slow and reporting inflexible. More costly but offers broader CX tools beyond conversation analysis.Read more
Adln.ioBetter for managing customer interactions through live chat, chatbots, and a shared inbox. Focuses on streamlining customer support workflows, especially for small to medium businesses wanting new ways to manage digital communications. Integrates with Telegram.Read more
Dashbot FAQ
What is Dashbot and what does Dashbot do?
Dashbot is a conversational analytics platform that helps businesses analyze customer interactions from various text-based channels, such as chatbots and live chat logs. It uses AI to identify trends, understand customer sentiment, and highlight areas for improvement in customer service and support. This enables businesses to automate processes, reduce costs, and enhance customer experience.
How does Dashbot integrate with other tools?
Dashbot integrates with popular messaging platforms and customer service tools. It also offers API access for custom integrations, allowing businesses to connect Dashbot with their existing data and workflows. This flexibility enables seamless data flow and analysis across different systems.
What the main competitors of Dashbot?
Dashbot competes with several customer feedback and text analytics platforms. Alternatives include Verint Text Analytics, Hello Customer, Wiseback, and PredictEasy. BI Hub offers similar dashboarding capabilities, while Visualize Free provides basic charting and graphing functionalities.
Is Dashbot legit?
Yes, Dashbot is a legitimate software platform. It analyzes text-based customer interactions, identifies trends and sentiment, and helps improve customer experience. Dashbot is best suited for medium-sized businesses.
How much does Dashbot cost?
I couldn't find pricing details for Dashbot. For the most current pricing information, it's best to visit Dashbot's website or contact their sales team. This will ensure you have accurate details to determine if the product is worth the investment for your needs.
Is Dashbot customer service good?
There is no information available about Dashbot's customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.