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Verint Text Analytics description
Verint Text Analytics helps businesses understand what customers are saying across digital channels like email, chat, and surveys. It analyzes this text to reveal trends, customer sentiment, and areas for improvement. This allows companies to make better business decisions, improve products and services, and deliver better customer experiences. Verint Text Analytics is part of a larger platform that offers a suite of customer experience solutions.
Who is Verint Text Analytics best for
Verint Text Analytics analyzes text from digital channels like email and chat to reveal customer sentiment trends. Businesses use these insights to improve products, services, and ultimately, the customer experience. Ideal for large enterprises, particularly in finance and healthcare, seeking AI-driven automation.
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Best for large enterprises seeking to improve customer experience through AI-powered automation.
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While applicable across industries, Verint Text Analytics has seen success in finance and healthcare.
Verint Text Analytics features
| Supported Verint Text Analytics supports sentiment analysis for text and voice interactions. |
| Supported Verint Text Analytics automates data analysis with text, sentiment analysis, and pattern identification. |
| Supported Verint Text Analytics supports topic identification through automated theme discovery. |
| Supported Verint Text Analytics automatically identifies trends and patterns in customer feedback data. |
Verint Text Analytics alternatives
SAS Visual Text AnalyticsBetter fit for larger organizations and data analysts. Geared towards industries with high text data volume like government and telecommunications. More user-friendly with better ratings and pre-built NLP models. Has more momentum based on employee growth. More costly and complex setup. Limited learning resources, integration challenges, and multilingual support. Verint Text Analytics competitor and alternative.Read more
DashbotMore focused on analyzing chatbot conversations and live chat logs. Lower ratings and has less momentum compared to Verint.Read more
Playvox Customer AIBetter for analyzing customer conversations to improve support responses and product roadmaps. Focuses on streamlining customer service operations and product development. Easier to use. More user reviews available.Read more
Canvs AIBetter for market research and brand management. Focuses on nuanced emotion analysis and open-ended survey analysis. Has strong customer support and intuitive interface, but AI categorization accuracy needs improvement. Growing faster than Verint Text Analytics.Read more
ChattermillBetter for prioritizing issues and measuring customer satisfaction. Geared towards CX leaders and insights teams. More focused on e-commerce, software, IT, telecommunications, and marketing & advertising. Has more user reviews and a slightly higher average rating. Has slower momentum.Read more
HubSpot Service HubBetter for managing customer interactions and improving satisfaction. Offers tools like a shared inbox, live chat, and automation to streamline support processes. Focuses on providing a unified view of the customer journey. Has significantly more momentum currently. Broader industry applicability.Read more
Verint Text Analytics FAQ
What is Verint Text Analytics and what does Verint Text Analytics do?
Verint Text Analytics analyzes text from digital channels like emails and surveys to reveal customer sentiment, trends, and areas for improvement. This helps businesses make data-driven decisions to enhance customer experience and improve products and services.
How does Verint Text Analytics integrate with other tools?
Verint Text Analytics integrates with other Verint solutions as part of its broader customer engagement platform. It's designed to work seamlessly within this ecosystem, offering a unified view of customer interactions. There is no information available regarding direct integrations with third-party tools.
What the main competitors of Verint Text Analytics?
Top alternatives to Verint Text Analytics include SAS Visual Text Analytics, Dashbot, Chattermill, and Playvox Customer AI. These competitors offer similar text analysis capabilities for understanding customer feedback and improving customer experience.
Is Verint Text Analytics legit?
Verint Text Analytics is a legitimate software solution designed to help businesses analyze customer feedback. It leverages AI to identify trends and sentiment from various text sources, enabling data-driven decisions.
How much does Verint Text Analytics cost?
Verint does not publicly disclose pricing for Text Analytics. Contact their sales team for a customized quote based on your specific needs and the desired product features.
Is Verint Text Analytics customer service good?
There is no information available about Verint Text Analytics' customer service quality. However, it's worth noting that they offer a comprehensive suite of customer experience solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.