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Chattermill description
Chattermill analyzes customer feedback from various sources like reviews and support tickets. Using AI, it identifies trends and presents actionable insights to help understand customer sentiment and improve customer experience. This helps prioritize issues, measure customer satisfaction, and ultimately, make better business decisions. Leading companies use Chattermill to reduce manual analysis, improve operational efficiency, and boost customer retention.
Who is Chattermill best for
Chattermill is an AI-powered customer feedback analysis platform ideal for CX leaders and insights teams. It analyzes feedback from various sources, identifies trends, and offers actionable insights to improve customer experience. Users love its AI-powered insights and user-friendly interface but dislike occasional bugs and limited report personalization. Chattermill helps businesses understand customer sentiment, prioritize issues, and make data-driven decisions.
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Best for medium and large businesses.
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Suitable for businesses focused on customer feedback analysis.
Chattermill features
| Supported Chattermill offers extensive integrations with various tools like Salesforce, Zendesk, and others via Zapier. |
| Supported Chattermill performs sentiment analysis, categorizing text as positive or negative. |
| Supported Chattermill analyzes feedback and identifies trends for data-driven decisions. |
| Supported Chattermill uses AI to identify trends in customer feedback, aiding in understanding evolving needs. |
| Supported Chattermill supports generating reports with visualizations and summaries based on analyzed customer feedback. |
| Supported Chattermill uses AI to analyze reviews, identify trends, and surface high-impact feedback. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Chattermill reviews
We've summarised 123 Chattermill reviews (Chattermill G2 reviews) and summarised the main points below.
- AI-powered insights save time.
- User-friendly interface.
- Powerful analytics and data manipulation capabilities.
- Effective for compiling and organizing customer feedback.
- Helpful for real-time feedback and quick reactions.
- Automated workflows can be buggy.
- Limited data sources in some packages.
- Limited report personalization options.
- Inaccurate tagging of themes.
- Difficulty connecting/uploading data sources.
Chattermill pricing
The commentary is based on 5 reviews from Chattermill G2 reviews.
Chattermill's pricing is considered somewhat high by some users, particularly regarding data source limitations within certain packages. However, most users find the platform's value, insights, and customer support justify the cost for comprehensive customer feedback analysis and reporting.
Users sentiment
See the Chattermill pricing page.
Chattermill alternatives
Ocasta EngageBetter for frontline employee training and communication. More suitable for retail and field operations. Has a simpler feature set, focusing on core communication. Growing faster, with higher ratings. Users highlight ease of use and strong customer support but note occasional app freezing and limited customization. A Chattermill competitor and alternative.Read more
Just EatBetter for restaurant online ordering and delivery. Focuses on connecting customers with restaurants rather than analyzing customer feedback. Has faster employee growth but slower website traffic growth. Lower ratings on TrustPilot and Glassdoor, but users appreciate the convenience and variety of options. Primarily for individual consumers, not businesses seeking CX insights.Read more
KapicheBetter for identifying pain points and impactful themes. Has higher ratings on G2. More focused on software and retail businesses. Chattermill alternative; competitor to Chattermill.Read more
Canvs AIBetter for market research and brand management. Has more momentum in terms of employee growth. More nuanced sentiment analysis capabilities.Read more
unitQBetter for product, engineering, and CX teams. Stronger customer support. Easier to use and implement.Read more
Google WorkspaceBetter for team collaboration and general productivity. A broader solution addressing various business needs beyond customer feedback analysis. More user-friendly.Read more
Chattermill FAQ
What is Chattermill and what does Chattermill do?
Chattermill is an AI-powered customer feedback analytics platform. It analyzes customer feedback from various sources, identifies trends and sentiments, and provides actionable insights to improve customer experience and business decisions. This helps businesses understand customer needs, prioritize improvements, and boost customer retention.
How does Chattermill integrate with other tools?
Chattermill integrates with a wide range of tools, including Salesforce, Zendesk, and others through Zapier. This allows for seamless data flow and a comprehensive view of customer feedback, enhancing the platform's ability to deliver actionable insights.
What the main competitors of Chattermill?
Chattermill's main competitors include Canvs AI, unitQ, Kapiche, and Artiwise. These platforms offer similar AI-powered customer feedback analysis capabilities, helping businesses understand customer sentiment and improve their products and services.
Is Chattermill legit?
Yes, Chattermill is a legitimate company. They offer AI-powered customer feedback analysis software used by leading companies. They are known for a user-friendly interface and powerful analytics capabilities, though some users mention occasional bugs and data source limitations.
How much does Chattermill cost?
Chattermill's product pricing is custom-quoted and depends on data volume and features. Contact Chattermill directly for a personalized quote. This tailored approach helps ensure you only pay for what you need.
Is Chattermill customer service good?
Chattermill's customer service receives positive feedback, with users highlighting the helpfulness and responsiveness of the support team. Customers mention excellent support and proactive customer service, readily available for assistance with inquiries or troubleshooting. However, some users experienced occasional bugs requiring support intervention.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.