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Just Eat description
Just Eat is a large, online food ordering platform connecting customers with a vast selection of restaurants for delivery or takeout. Users can browse by restaurant, cuisine, or specific dishes, place orders, and choose to pay online or upon delivery. Primarily serving as a middleman between customers and restaurants, Just Eat simplifies the food ordering process and offers convenience through its website and mobile app.
Who is Just Eat best for
Just Eat is an online food ordering platform ideal for individuals and families seeking convenient meal delivery or takeout. A wide restaurant selection and easy-to-use interface make ordering simple, while varied payment options add to the convenience. However, users have reported issues with order failures and customer service responsiveness regarding refunds. Despite these challenges, many appreciate the speed and accuracy of orders.
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Best for small to mid-sized businesses.
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Not suitable for specific industries.
Just Eat features
| Supported Just Eat enables users to order food for delivery or collection, search for restaurants by various criteria, and filter results based on preferences like opening hours, delivery fees, and minimum order values. |
| Supported Just Eat allows filtering by criteria such as opening hours, delivery fees, minimum order values, and hygiene ratings to refine search results based on user preferences. |
| Supported Just Eat users can save preferred restaurants for simplified reordering and quick access. |
| Supported Just Eat facilitates quick and easy reordering of previous orders. |
| Supported Just Eat offers a diverse selection of cuisines and restaurants, allowing users to explore various categories such as Italian, Chinese, Indian, American, and more to cater to different dietary preferences. |
| Supported Just Eat supports secure online payments through various methods, including credit cards, debit cards, and other digital payment services. |
| Supported Just Eat provides real-time order tracking, allowing users to monitor order progress and receive updates on estimated arrival times and order status. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Just Eat reviews
We've summarised 143 Just Eat reviews (Just Eat TrustPilot reviews and Just Eat G2 reviews) and summarised the main points below.
- Easy online ordering and wide selection of restaurants.
- Convenient payment options, including online payment and cash on delivery.
- Fast delivery times, often quicker than estimated.
- Accurate order information and easy-to-use interface.
- Helpful customer service and quick resolution of issues.
- Frequent order failures and non-deliveries with no refunds.
- Drivers often mark orders as delivered without actually delivering them.
- Customer service is unhelpful and unresponsive, especially regarding refunds.
- Inaccurate order information and restaurant details often cause issues.
- Hidden charges and unexpected price increases are common complaints.
Just Eat pricing
The commentary is based on 44 reviews from Just Eat G2 reviews and Just Eat TrustPilot reviews.
Just Eat's pricing, including delivery fees and service charges, is a recurring concern. Many reviewers feel that refunds are difficult to obtain, even for incorrect or missing items, leading to a perception of Just Eat prioritizing profits over customer satisfaction. Some reviewers mention being charged extra fees on top of menu prices. Others find the service expensive, especially for single-person orders with minimum order requirements.
Users sentiment
Just Eat alternatives
ChattermillBetter for analyzing customer feedback data and identifying trends using AI. More suitable for medium to large businesses focused on customer experience. A Just Eat competitor and alternative for prioritizing customer issues and improving satisfaction. Website traffic is growing faster.Read more
POS & POSBetter suited for small businesses in retail, hospitality, consumer goods, manufacturing, media and entertainment, software and IT, and agriculture. Easier to use and implement. More affordable.Read more
SeamlessBetter suited for smaller businesses. Has slightly less positive ratings on G2 and Glassdoor. Website traffic is growing slower.Read more
SupyBetter for multi-location restaurants needing inventory management. Focuses on cost reduction and profit improvement through real-time data analysis. A Just Eat competitor specializing in back-end efficiency for restaurant chains.Read more
Square Point of SaleBetter for retail businesses needing POS features. Wider industry applicability as a Just Eat alternative. Has more momentum based on website traffic data.Read more
ZenputBetter for ensuring consistent execution of operational tasks in large restaurant chains. More focused on real-time task management, compliance, and operational efficiency. Has more momentum based on website traffic and employee growth.Read more
Just Eat FAQ
What is Just Eat and what does Just Eat do?
Just Eat is an online food ordering platform that connects customers with various restaurants for delivery or takeout. It offers a convenient way to browse menus, place orders, and pay online or upon delivery via its website and mobile app. Just Eat acts as an intermediary, simplifying the ordering process.
How does Just Eat integrate with other tools?
Just Eat integrates with various POS systems for order management and some delivery services. However, specific integrations are not extensively documented, and users often report difficulties with third-party connections and data synchronization.
What the main competitors of Just Eat?
Just Eat's main competitors include Seamless, a similar online food ordering platform, and delivery services like Uber Eats, DoorDash, and Grubhub. These platforms offer comparable services, connecting customers with restaurants for delivery and takeout.
Is Just Eat legit?
Just Eat is a legitimate platform for ordering food online. However, user reviews on Trustpilot mention issues with order failures, non-deliveries, and unhelpful customer service regarding refunds. Despite these concerns, many users appreciate the wide restaurant selection and convenient ordering process. Consider these factors when deciding if Just Eat is safe and suitable for your needs.
How much does Just Eat cost?
There is no pricing information available for Just Eat. Therefore, it is difficult to assess whether the product is worth the investment. Reach out to Just Eat directly for product pricing details.
Is Just Eat customer service good?
Just Eat's customer service receives overwhelmingly negative feedback. Many customers report unhelpful responses, difficulty contacting support, and unresolved issues, especially regarding refunds for missing or incorrect orders. While some positive experiences are noted, the prevalent complaints suggest significant room for improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.