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Deliveroo description
Deliveroo is a UK-based company that connects customers with restaurants and stores for on-demand delivery. Through their app or website, users can order a variety of goods, including meals, groceries, pharmacy items, and gifts. Deliveroo partners with businesses to provide delivery services, allowing restaurants and shops to reach a wider customer base while offering customers a convenient way to access their favorite places.
Who is Deliveroo best for
Deliveroo connects customers with restaurants and stores for convenient on-demand delivery. Users love the easy-to-use app, diverse selection, and real-time tracking. However, some dislike the high fees and occasional rider issues. Perfect for busy individuals or businesses seeking efficient delivery solutions.
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Best for small to large businesses seeking on-demand delivery integration.
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Ideal for e-commerce, retail, hospitality, and restaurant businesses.
Deliveroo features
Supported Customers can order online via the website or mobile app. |
Supported Deliveroo provides real-time delivery tracking through its app and website. |
Supported Restaurants can define specific delivery areas and postcodes. |
Supported Deliveroo offers free delivery through Deliveroo Plus and various discounts on orders, effectively reducing delivery costs. |
Supported Deliveroo provides real-time order tracking, enhancing transparency and customer satisfaction. |
Supported Deliveroo offers delivery management, from order placement to delivery completion. |
Deliveroo reviews
We've summarised 62 Deliveroo reviews (Deliveroo Capterra reviews and Deliveroo G2 reviews) and summarised the main points below.
- User-friendly app with intuitive interface and easy navigation.
- Wide variety of restaurants and cuisines available in many locations.
- Convenient and fast delivery, especially for busy individuals or office lunches.
- Real-time order tracking and clear delivery time estimations.
- Regular discounts and promotions offered to users.
- High delivery fees and menu prices are often higher than in-restaurant.
- Limited restaurant selection in some areas, especially smaller towns.
- Rider issues such as lateness, difficulty finding locations, and lack of professionalism.
- Technical problems with the app, including order failures, map glitches, and slow loading times.
- Customer service can be unresponsive and unhelpful in resolving order issues or refunds.
Deliveroo pricing
The commentary is based on 9 reviews from Deliveroo Capterra reviews and Deliveroo G2 reviews.
Deliveroo's pricing model is commission-based, but the exact commission rates are not publicly available on their website. Businesses interested in partnering with Deliveroo need to contact them directly to discuss pricing and other partnership details.
Users sentiment
See the Deliveroo pricing page.
Deliveroo alternatives
On Demand Food Delivery App DevelopmentConnects restaurants, drivers, and hungry customers for easy ordering.Read more
Delivery Hero for RestaurantsOnline ordering, delivery management, and growth tools for restaurants.Read more
Deliveroo FAQ
Deliveroo is an online food and grocery delivery platform that connects customers with local restaurants and stores. Through its website and mobile app, users can order meals, groceries, and other goods for on-demand delivery. Deliveroo partners with businesses to provide delivery services, expanding their reach and offering customers convenient access to a variety of options.
What is Deliveroo and what does Deliveroo do?
Deliveroo is an online food and grocery delivery platform that connects customers with local restaurants and stores. Through its website and mobile app, users can order meals, groceries, and other goods for on-demand delivery. Deliveroo partners with businesses to provide delivery services, expanding their reach and offering customers convenient access to a variety of options.
Deliveroo integrates with various POS systems to streamline order management and delivery processes. It also integrates with other tools for delivery logistics and online ordering, though specific integrations are not publicly listed.
How does Deliveroo integrate with other tools?
Deliveroo integrates with various POS systems to streamline order management and delivery processes. It also integrates with other tools for delivery logistics and online ordering, though specific integrations are not publicly listed.
Deliveroo's main competitors include Uber Eats, Just Eat, Grubhub, and DoorDash. These companies offer similar food delivery services, connecting customers with local restaurants and providing convenient online ordering and delivery options. They compete on restaurant selection, delivery speed, cost, and app features.
What the main competitors of Deliveroo?
Deliveroo's main competitors include Uber Eats, Just Eat, Grubhub, and DoorDash. These companies offer similar food delivery services, connecting customers with local restaurants and providing convenient online ordering and delivery options. They compete on restaurant selection, delivery speed, cost, and app features.
Yes, Deliveroo is a legitimate company offering convenient food and goods delivery. It's known for its user-friendly app, wide restaurant selection, and real-time tracking features, making it a generally safe and reliable service. However, be aware of potential issues like high fees and occasional rider problems.
Is Deliveroo legit?
Yes, Deliveroo is a legitimate company offering convenient food and goods delivery. It's known for its user-friendly app, wide restaurant selection, and real-time tracking features, making it a generally safe and reliable service. However, be aware of potential issues like high fees and occasional rider problems.
Unfortunately, pricing information for Deliveroo is not available. Therefore, it's difficult to determine if the product is worth the cost without knowing the specific pricing details.
How much does Deliveroo cost?
Unfortunately, pricing information for Deliveroo is not available. Therefore, it's difficult to determine if the product is worth the cost without knowing the specific pricing details.
Customer reviews on Deliveroo's customer service are mixed. While some praise the helpful and responsive support, others have described negative experiences with unhelpful staff and difficulty obtaining refunds. Several reviews mention issues with riders, such as difficulty finding locations and unprofessional behavior.
Is Deliveroo customer service good?
Customer reviews on Deliveroo's customer service are mixed. While some praise the helpful and responsive support, others have described negative experiences with unhelpful staff and difficulty obtaining refunds. Several reviews mention issues with riders, such as difficulty finding locations and unprofessional behavior.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.