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GrubHub description
Grubhub is a platform for ordering food from restaurants. Individuals can use it to order delivery or pickup from local restaurants. Grubhub also offers a service for businesses to manage large food orders, track deliveries, and simplify billing.
Who is GrubHub best for
Grubhub is a versatile food ordering platform perfect for busy individuals and businesses seeking convenient meal solutions. Users love the diverse restaurant selection and user-friendly interface. However, some have reported issues with delivery accuracy, delays, and high fees. Grubhub offers helpful customer service and order tracking to enhance the user experience.
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Best for small, medium, and enterprise businesses.
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Ideal for restaurants, hospitality, retail, and other consumer-facing businesses.
GrubHub features
| Supported GrubHub supports delivery tracking with real-time updates and, in some areas, map tracking. |
| Supported GrubHub allows restaurants to create, edit, and manage menus digitally, including items, descriptions, prices, and availability. |
| Supported GrubHub allows customers to order online via website or app. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
GrubHub reviews
We've summarised 300 GrubHub reviews (GrubHub GetApp reviews, GrubHub TrustPilot reviews, GrubHub Capterra reviews and GrubHub G2 reviews) and summarised the main points below.
- Wide variety of restaurant choices and cuisines available.
- User-friendly app and website, easy to navigate and place orders.
- Convenient ordering, especially for busy individuals and office lunches.
- Helpful customer service, responsive to issues and often provides refunds or credits.
- Order tracking and delivery updates keep users informed about their order status.
- Inaccurate delivery addresses and drivers failing to follow instructions lead to wrong deliveries.
- Delayed deliveries, sometimes exceeding original estimations by hours, resulting in cold food.
- High and excessive fees, including service fees, delivery charges, and automatic tips, significantly increasing the total cost.
- Inconsistent driver quality, with some drivers being rude or unhelpful.
- Limited restaurant selection compared to competitors in some areas.
GrubHub pricing
The commentary is based on 20 reviews from GrubHub Capterra reviews and GrubHub G2 reviews.
GrubHub offers convenient food delivery, but many reviewers find it pricey, especially without a subscription. High fees and markups are frequently mentioned concerns, impacting affordability. While some appreciate deals and free delivery through Amazon Prime, the overall cost remains a significant factor for many.
Users sentiment
GrubHub alternatives
Owner.comBetter for small to medium-sized restaurants. Focuses on driving direct orders, reducing reliance on third-party delivery services. Has higher customer satisfaction and is growing faster. Offers website and mobile app building tools, plus marketing automation. A strong GrubHub competitor for independent restaurants.Read more
UrbanPiperBetter for managing online orders from multiple platforms. A GrubHub alternative, UrbanPiper, is growing faster in website traffic but has declining employee growth. More suitable for small businesses.Read more
SkipTheDishesBetter suited for smaller businesses. Has broader delivery options beyond restaurants (e.g., groceries). Primarily serves Canada. Website traffic is growing faster, but employee growth is slower. A GrubHub competitor and alternative.Read more
MarginEdgeBetter for restaurant back-office management, including inventory and cost control. Grows much faster than GrubHub. A GrubHub competitor focused on financial insights.Read more
SupyBetter for multi-location restaurant inventory management. Focuses on cost reduction and profit improvement through real-time data analysis. Has stronger website traffic growth momentum.Read more
GrubHub FAQ
What is GrubHub and what does GrubHub do?
Grubhub is a food ordering and delivery platform connecting diners with local restaurants. It offers online ordering via website and mobile app, delivery tracking, and menu management for restaurants. Grubhub also provides solutions for businesses to manage large catering orders.
How does GrubHub integrate with other tools?
Grubhub integrates with various POS systems, streamlining order management and delivery processes. It also works with other business tools to simplify accounting, inventory management, and other operational tasks. However, specific integrations aren't detailed in the provided data.
What the main competitors of GrubHub?
Grubhub's main competitors include DoorDash, Uber Eats, Postmates, and Seamless. These platforms offer similar food delivery services, connecting customers with local restaurants for convenient online ordering and delivery.
Is GrubHub legit?
Yes, GrubHub is a legitimate platform for ordering food delivery and pickup. It offers a user-friendly experience with a wide restaurant selection. However, be aware of potential issues like high fees, delayed deliveries, and occasional driver problems. For food delivery safety, ensure accurate delivery information and promptly report any concerns to GrubHub customer service.
How much does GrubHub cost?
Grubhub's pricing for diners isn't fixed. It depends on factors like restaurant menu prices, delivery distance, and applicable fees. There's no set monthly or annual cost for using Grubhub.
Is GrubHub customer service good?
GrubHub's customer service receives mixed reviews. While some users describe it as helpful and responsive, others have experienced long wait times and unhelpful representatives. Inconsistent driver quality and issues with incorrect orders are also common complaints.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.