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UrbanPiper description
UrbanPiper helps restaurants manage online orders from platforms like Grubhub and Uber Eats. It lets restaurants consolidate orders from these platforms onto a single system, update menus, track inventory, and analyze sales data. It integrates with various POS systems and offers additional features like branded websites and apps. Primarily serving the restaurant industry, UrbanPiper aims to streamline online operations and improve efficiency for its clients.
What companies are using UrbanPiper?
Who is UrbanPiper best for
UrbanPiper helps restaurants manage online orders from various platforms, simplifying operations and boosting efficiency. Users praise its user-friendly interface and POS integrations, especially the consolidated order dashboard. However, some users mention slow support and cumbersome menu management. UrbanPiper offers real-time inventory tracking, advanced reporting, and menu management tools.
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Ideal for restaurants of all sizes seeking streamlined online order management.
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Best for restaurants looking to centralize and optimize online ordering processes.
UrbanPiper features
| Supported UrbanPiper enables restaurants to create their own branded ordering websites and apps for direct ordering, as well as integrating with third-party delivery platforms. |
| Supported UrbanPiper offers real-time inventory tracking across multiple outlets. |
| Supported UrbanPiper provides detailed reports and analytics on sales and customer behavior. |
| Supported UrbanPiper aggregates orders from various third-party delivery services. |
| Supported UrbanPiper allows restaurants to create, edit, and manage menus digitally, including items, descriptions, prices, and availability. |
UrbanPiper reviews
We've summarised 57 UrbanPiper reviews (UrbanPiper G2 reviews) and summarised the main points below.
- UrbanPiper receives praise for its user-friendly interface and ease of use.
- The platform is lauded for its seamless integration with various POS systems and aggregators like Zomato and Swiggy.
- The "Prime" dashboard, which consolidates online orders, is a highly appreciated feature.
- Many users highlight the responsive and helpful customer support team.
- Clients appreciate the comprehensive data analytics and reporting tools, despite some requests for improvement.
- Slow customer support response times are a recurring complaint.
- Many users find the menu management on platforms like Deliveroo cumbersome.
- Bulk actions often result in timeouts and failed processes.
- Limited filtering options in the "Atlas" dashboard for customer campaigns.
- Lack of phone support.
- Users desire more modern features like a subscription model and in-app order cancellations.
UrbanPiper alternatives
FlipdishBetter for direct online ordering and customer loyalty programs. Also suitable for retail and consumer goods businesses. More positive customer reviews but some report performance issues. A strong UrbanPiper competitor for restaurants seeking brand control.Read more
GrubHubBetter for individuals ordering food delivery or pickup. Also suitable for business meal ordering. GrubHub is a consumer-facing platform, unlike UrbanPiper, which focuses on restaurant management. It has broader industry applicability. GrubHub has more momentum based on employee growth.Read more
Uber Eats for BusinessBetter for corporate meal programs. Has broader industry applicability. Growing faster than UrbanPiper. More negative user reviews regarding customer service.Read more
SkipTheDishesBetter suited for consumers ordering from various restaurants, grocery stores, and retailers. Primarily a consumer-facing platform with broader delivery options, and has more momentum. Serves a wider geographic area within Canada.Read more
PostmatesBetter suited for diverse delivery needs beyond restaurants. Has broader industry applicability. Serves a wider customer base.Read more
ItsaCheckmateLacks branded ordering websites and apps. ItsaCheckmate has lower ratings and no user reviews highlighting positive experiences. It integrates with fewer POS systems.Read more
UrbanPiper FAQ
What is UrbanPiper and what does UrbanPiper do?
UrbanPiper is a restaurant management platform that streamlines online ordering. It consolidates orders from various platforms like Grubhub and Uber Eats, allowing restaurants to manage menus, track inventory, and analyze sales data, ultimately improving efficiency.
How does UrbanPiper integrate with other tools?
UrbanPiper integrates with various POS systems, online ordering platforms (Grubhub, Uber Eats), and delivery services (Zomato, Swiggy). It also offers tools for creating branded websites and apps, enabling restaurants to manage all their online orders from a single dashboard.
What the main competitors of UrbanPiper?
UrbanPiper's main competitors include Flipdish, ItsaCheckmate, and other restaurant management platforms. These alternatives offer similar features like order aggregation, menu management, and delivery integrations, catering to restaurants seeking streamlined online operations.
Is UrbanPiper legit?
UrbanPiper is a legitimate platform used by many restaurants to manage online orders. It integrates with various platforms and POS systems, offering features like menu management and sales analytics. While generally well-regarded for its ease of use and integrations, some users have reported slow customer support and cumbersome menu management on certain platforms.
How much does UrbanPiper cost?
UrbanPiper doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and desired features. Consider factors like restaurant count and desired integrations when evaluating if the product is worth the cost.
Is UrbanPiper customer service good?
UrbanPiper's customer service receives mixed reviews. While many users praise the helpful and responsive support team and account managers, others experience slow response times. Some users mention 24/7 support availability, while others note a reliance on their point of contact for assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.