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Postmates description
Postmates is a delivery platform that connects customers with local businesses for on-demand delivery services. Primarily focused on food delivery, Postmates allows businesses to manage orders, connect with delivery drivers, and reach a wider customer base. It offers promotional tools for targeted marketing campaigns to attract new customers and manage delivery logistics.
Who is Postmates best for
Postmates connects customers with local businesses for on-demand deliveries, focusing on food. Users praise the diverse restaurant options, easy-to-use app, and contactless delivery. However, some find the delivery fees high and experience occasional delays or inaccuracies. Ideal for restaurants wanting to expand reach and streamline deliveries.
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Best for small businesses (1-100 employees), good fit for medium businesses (101-1000).
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Excellent for e-commerce, hospitality, and retail businesses.
Postmates features
| Supported Customers can order online via the Postmates app or website. |
| Supported Postmates offers various delivery promotions, including free delivery and discounts. |
| Supported Postmates offers delivery management, tracking orders from placement to delivery. |
| Supported Postmates offers real-time order tracking, allowing customers to follow their orders from placement to delivery. |
Postmates reviews
We've summarised 61 Postmates reviews (Postmates Capterra reviews and Postmates G2 reviews) and summarised the main points below.
- Wide variety of restaurant options compared to other services.
- Easy-to-use app and website for ordering.
- Delivery of non-food items like groceries and convenience store products.
- Contactless delivery option available.
- Frequent promotions and deals on delivery fees.
- High delivery fees are a common complaint.
- Inaccurate delivery times and delayed orders.
- Limited delivery range and restaurant availability in some areas.
- Occasional issues with incorrect or missing items in orders.
- Customer service can be slow or unhelpful at times.
Postmates alternatives
UrbanPiperBetter for enterprise restaurants. A Postmates alternative focused on online order aggregation and management from various platforms. Has more momentum but declining employee growth.Read more
SkipTheDishesBetter suited for larger enterprises and offers broader delivery options beyond restaurants. Has significantly more website traffic momentum. Primarily serves the Canadian market.Read more
Delivery Hero for RestaurantsBetter for enterprise businesses. Has significantly more momentum. Caters to a wider range of business sizes.Read more
ord.toBetter for restaurants needing a simple online ordering website. Suitable for businesses of all sizes. Lacks mobile ordering features compared to the Postmates app.Read more
Square Point of SaleBetter suited for managing in-person retail operations. Has broader industry applicability, including finance and automotive. Growing significantly faster.Read more
POS & POSBetter suited for managing in-person sales and inventory tracking for brick and mortar stores like cafes and shops. A good Postmates alternative for smaller businesses seeking a free POS solution.Read more
Postmates FAQ
What is Postmates and what does Postmates do?
Postmates is an on-demand delivery platform that connects customers with local businesses, primarily restaurants. It facilitates online ordering, delivery management, real-time order tracking, and promotional tools for businesses to reach a wider customer base and manage their delivery logistics efficiently.
How does Postmates integrate with other tools?
Postmates integrates with various POS systems, enabling businesses to manage orders and deliveries efficiently. It also offers promotional tools for marketing campaigns and connects with delivery drivers, expanding reach and streamlining logistics.
What the main competitors of Postmates?
Postmates competes with other delivery services like DoorDash, Grubhub, Uber Eats, and Instacart. These platforms offer similar services, including food delivery, grocery delivery, and partnerships with local businesses. They also provide order tracking and promotional tools for businesses.
Is Postmates legit?
Postmates is generally considered a legitimate service. It offers a convenient platform connecting customers with various businesses, especially restaurants. However, users have reported high delivery fees and occasional issues with order accuracy and delivery times. So, while the service is safe to use, be aware of potential downsides.
How much does Postmates cost?
Postmates doesn't list pricing information for its product. Contact Postmates directly to determine if the product is worth the investment for your needs.
Is Postmates customer service good?
Postmates receives mixed reviews regarding customer service. While some users praise the quick and helpful support, others report slow response times and unhelpful resolutions. Several users mention difficulty contacting support and dissatisfaction with the handling of order issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.