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Kapiche description
Kapiche helps businesses analyze customer feedback from surveys, support interactions, and online reviews. Using artificial intelligence, it automatically identifies key topics and trends, eliminating manual analysis. This allows teams to understand customer sentiment, measure the impact of feedback on customer experience metrics, and share insights across their organization. Kapiche aims to provide faster, data-driven insights to improve decision-making and customer satisfaction.
Who is Kapiche best for
Kapiche uses AI to analyze customer feedback, saving businesses time and resources. Ideal for medium to large software and retail companies, Kapiche helps improve customer experience and identify key trends. Users love its intuitive platform and helpful storyboard layout, but some dislike the limited integrations.
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Best fit for medium to large businesses.
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Suitable for software and retail businesses.
Kapiche features
| Supported Kapiche uses AI to analyze customer feedback from various sources to identify trends and insights. |
| Supported Kapiche supports generating reports with visualizations and summaries of key trends and insights. |
| Supported Kapiche uses AI to identify emerging trends in customer feedback data. |
| Supported Kapiche uses AI to analyze reviews, identify trends, and surface high-impact feedback. |
Kapiche reviews
We've summarised 40 Kapiche reviews (Kapiche G2 reviews) and summarised the main points below.
- Excellent customer support, particularly Christina and Ika.
- The ability to determine the impact of themes on NPS.
- Identifies key concepts and phrases from thousands of customer verbatims efficiently.
- Intuitive platform and easy to use.
- Storyboard layout is helpful for analysis.
- Manual theme creation raises accuracy concerns.
- Limited integrations with platforms like Microsoft Teams and InMoment.
- Some dashboard features are unavailable in the analysis view.
- Timeline widget lacks flexible scheduling options like bi-monthly intervals.
- Applying filters at the storyboard level is not possible.
Kapiche pricing
The commentary is based on 2 reviews from Kapiche G2 reviews.
Kapiche's pricing isn't directly mentioned in reviews, but users highlight its value in saving time and resources. While requiring an investment to learn, its advanced text analysis features and automation capabilities justify the cost for many. Consider Kapiche for qualitative data analysis if efficiency and in-depth insights are priorities.
See the Kapiche pricing page.
Starter
This plan includes 1 Creator user, 200K max rows per project, and 20 max columns per project. It offers live chat support, knowledge base access, and a dedicated success manager. Security features include Google/Microsoft/OKTA SSO and encrypted data & backups.
Business
This plan includes 1 Creator user, 3 Explorer users, 500k max rows per project, and 40 max columns per project. It offers live chat support, knowledge base access, and a dedicated success manager. Security features include Google/Microsoft/OKTA SSO and encrypted data & backups.
Enterprise
This plan offers custom Creator and Explorer users, max rows and columns per project. It provides enhanced support with live chat, knowledge base access, a dedicated success manager, and SLA. It also includes advanced security features such as custom SAML support, data processing agreement (DPA), custom DPA, SOC2 Type 2 Audit Report access, choice of data locality, and single tenant hosting.
Kapiche alternatives
ChattermillBetter for enterprise companies and has more momentum. More suitable for e-commerce, software, IT, telecommunications, marketing, and advertising. Users highlight the AI-powered insights and user-friendly interface. However, some users mention buggy automated workflows and limited report personalization. A Kapiche competitor and alternative.Read more
Canvs AIBetter for market research and brand management. Has more momentum based on employee growth. A Kapiche alternative and competitor.Read more
JiraBetter for project and task management. Lacks AI-powered feedback analysis. More suitable for software development teams. Steeper learning curve.Read more
DevRevBetter fit for SaaS companies needing integrated customer support and product development. Has significantly more momentum in terms of website traffic and employee growth.Read more
Kapiche FAQ
What is Kapiche and what does Kapiche do?
Kapiche uses AI to analyze customer feedback from surveys, reviews, and support interactions, identifying key themes and trends. This helps businesses understand customer sentiment, measure feedback's impact, and improve customer experience. It's ideal for medium to large businesses seeking data-driven insights.
How does Kapiche integrate with other tools?
Kapiche has limited integrations, notably lacking direct compatibility with platforms like Microsoft Teams and InMoment. This integration limitation may pose challenges for users seeking seamless workflows with those tools.
What the main competitors of Kapiche?
Key competitors of Kapiche include Chattermill and Canvs AI, both offering AI-powered customer feedback analysis. Other alternatives, like unitQ and Forsta, provide broader feedback analysis solutions. Jira, while a project management tool, can also be used for feedback tracking.
Is Kapiche legit?
Kapiche is a legitimate software company offering AI-powered customer feedback analysis. G2 reviews rate Kapiche 4.7/5, praising its intuitive platform and efficient analysis. However, some users mention limitations with integrations and manual theme creation. So, Kapiche is safe and a helpful tool if its features align with your needs.
How much does Kapiche cost?
Kapiche's pricing starts at $1,060/month for the Starter plan. The Business plan is $2,650/month. For enterprise-level needs and custom pricing, it's best to contact Kapiche directly. Is Kapiche worth it? Its tiered pricing model offers flexibility for growing businesses.
Is Kapiche customer service good?
Kapiche's customer service is highly praised. Users highlight the excellent support team, particularly mentioning Christina and Ika by name, and the helpful onboarding process. They appreciate the team's responsiveness and willingness to implement user feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.