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Canvs AI description
Canvs AI is a text analysis platform that helps businesses understand customer feedback from surveys, reviews, and social media. Using artificial intelligence, it analyzes open-ended text responses to identify themes, emotions, and trends, saving you time compared to manual analysis. Canvs AI then presents this data in a clear format to help you make better decisions about your products, services, and customer experience. It's particularly useful for market research, brand management, and customer experience teams.
Who is Canvs AI best for
Canvs AI is a text analytics platform ideal for medium to large businesses, especially those focused on customer experience. It uses AI to analyze open-ended text feedback from surveys and reviews, providing summaries and insights. Users love its fast analysis and intuitive interface but note that AI categorization accuracy could be improved. Canvs AI helps understand customer sentiment and trends, enabling data-driven decisions based on real feedback.
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Ideal for medium to large businesses.
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Best for consumer-facing businesses.
Canvs AI features
| Supported Canvs AI analyzes open-ended surveys using sentiment analysis, topic extraction, and visualizations. |
| Supported Canvs AI supports customer feedback reporting with visualizations and summaries. |
| Supported Canvs AI identifies key topics and themes, similar to keyphrase extraction. |
| Supported Canvs AI supports entity recognition for analyzing consumer feedback. |
| Supported Canvs AI uses AI-powered NLP for thematic analysis, enabling topic identification within text. |
| Supported Canvs AI identifies trends in customer feedback using text analysis and insights discovery. |
| Supported Canvs AI supports sentiment analysis, including identifying emotions beyond basic positive and negative. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Canvs AI reviews
We've summarised 119 Canvs AI reviews (Canvs AI G2 reviews) and summarised the main points below.
- Fast analysis of open-ended survey responses.
- Intuitive interface for easy categorization and insight generation.
- AI-powered summaries (Story Assist) are very helpful.
- Effective for gathering broad themes and summarizing responses for reports.
- Excellent and responsive customer support.
- AI categorization accuracy needs improvement, requiring manual correction.
- Limited learning capabilities; the tool doesn't effectively learn from user classifications.
- Quantitative measurement and trending over time are unreliable.
- Difficulty in capturing specific themes without applying rules.
- Boolean logic search is helpful, but coding of individual open ends has room for growth.
Canvs AI pricing
The commentary is based on 19 reviews from Canvs AI G2 reviews.
Canvs AI's pricing plans may be a concern for some users, particularly regarding cost and the desire for more flexible options like an "all you can eat" plan or non-profit discounts. However, many find its time-saving features justify the expense.
Users sentiment
See the Canvs AI pricing page.
Canvs AI alternatives
ChattermillBetter for prioritizing issues and measuring customer satisfaction. Geared towards CX leaders and insights teams. Has faster website traffic growth, but slower employee growth. Users praise its user-friendly interface and powerful analytics, but dislike bugs in automated workflows and limited report personalization. More negatively perceived pricing.Read more
YabbleBetter for creating surveys and engaging audiences. Has strong momentum in website traffic growth. Caters to businesses of all sizes interested in market research.Read more
Google WorkspaceBetter for team collaboration and general productivity. A broader, more general-purpose suite, not solely focused on text feedback analysis. Easier to use, but lacks the specialized AI-powered text analysis capabilities of a Canvs AI alternative. More affordable pricing plans.Read more
LumoaBetter for real-time insights and root cause analysis. Stronger customer service and value and pricing transparency. More suitable for businesses of all sizes. A Canvs AI competitor and alternative.Read more
JiraBetter for project management and task tracking. More suitable for software development teams.Read more
Relative InsightHas stronger website traffic momentum. Offers shareable reports and automated data analysis. User reviews mention helpful customer support and fast insights. However, some users find it difficult to determine the relevance of insights and the data upload process cumbersome. It lacks built-in data collection.Read more
Canvs AI FAQ
What is Canvs AI and what does Canvs AI do?
Canvs AI is a text analytics platform using AI to analyze open-ended text data from surveys, reviews, and social media. It identifies themes, emotions, and trends, saving time compared to manual analysis and enabling data-driven decisions for improved customer experience. It's ideal for market research and brand management.
How does Canvs AI integrate with other tools?
Canvs AI integrates with survey platforms and offers an API for custom integrations. While specific integrations aren't detailed, its focus on open-ended text analysis suggests potential compatibility with various CRM and feedback collection tools. However, some users note a need for improved integration capabilities.
What the main competitors of Canvs AI?
Top alternatives to Canvs AI include Chattermill, Yabble, Forsta, Lumoa, unitQ, and Relative Insight. These competitors offer similar text analytics capabilities for analyzing customer feedback and generating actionable insights. They vary in features, pricing, and target customer profiles.
Is Canvs AI legit?
Yes, Canvs AI is a legitimate text analysis platform. It's known for its fast analysis of open-ended survey responses and intuitive interface. However, some users find its AI categorization accuracy needs improvement. It's generally considered safe and useful for understanding customer feedback.
How much does Canvs AI cost?
I couldn't find pricing details for Canvs AI. For the most current information on pricing plans, it's best to visit their website directly. You can also look into whether a free trial or free plan is available to test its features.
Is Canvs AI customer service good?
Canvs AI's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and willingness to go the extra mile. Clients appreciate the high-touch approach, especially during onboarding and training. While some users mention minor UI/UX issues, customer support quickly addresses these concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.