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Lumoa description
Lumoa is a customer experience platform specializing in analyzing text feedback like surveys and online reviews. It uses AI to understand customer sentiment, identify important topics, and summarize large volumes of data into easy-to-understand reports. Lumoa prides itself on providing real-time insights, helping businesses quickly identify and address customer issues to improve satisfaction and ultimately boost key performance indicators.
Who is Lumoa best for
Lumoa is an AI-powered customer experience platform ideal for enterprise businesses seeking to analyze text feedback like surveys and reviews. Users praise its real-time insights, user-friendly interface, and helpful customer support. However, some have noted limitations in dashboard customization and occasional bugs. Lumoa excels at centralizing feedback and providing AI-driven summaries, making it a valuable tool for improving customer satisfaction.
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Best fit for enterprise companies.
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Suitable for businesses focused on improving customer experience through feedback analysis.
Lumoa features
| Supported Lumoa supports customizable dashboards, allowing users to tailor them to their needs. |
| Supported Lumoa supports topic modeling for identifying themes in text. |
| Supported Lumoa supports sentiment analysis, topic modeling, and open-ended survey analysis. Word clouds are not explicitly mentioned. |
| Supported Lumoa supports sentiment analysis for customer feedback in over 60 languages. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Lumoa reviews
We've summarised 37 Lumoa reviews (Lumoa G2 reviews) and summarised the main points below.
- Real-time insights and readily available analytics into customer sentiment are highly appreciated.
- Easy to use and implement, with a user-friendly interface for most tasks.
- AI-powered summaries and insights, particularly the GPT integration, are valuable for quick analysis.
- Excellent customer support, responsive and helpful.
- Centralizes customer feedback from multiple sources into a single platform.
- Dashboard layout customization is limited, such as controlling the number of cards per line.
- AI-powered features, while promising, require further training and refinement for accurate categorization.
- Some users find the UI/UX dated and occasionally clumsy, especially with filters resetting unexpectedly.
- The platform can be expensive, with a significant jump between the free and paid tiers.
- Occasional bugs and refresh-based issues have been reported.
Lumoa pricing
The commentary is based on 5 reviews from Lumoa G2 reviews.
Lumoa's pricing is generally considered affordable, especially compared to competitors like Medallia and Qualtrics. One reviewer noted a "great features/price ratio," while another found the price "a bit on a higher side" but appreciated the real-time feedback analysis. The free version's limitations were also mentioned.
Users sentiment
See the Lumoa pricing page.
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Lumoa has a free plan.
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Lumoa has a free trial.
Free
Includes unlimited users, 1000 feedback responses lifetime, Generative AI, and 1 Metric type.
Simple
Includes unlimited users, 500 feedback responses per month, Generative AI, and 1 Metric type.
Professional
Includes unlimited users, 1000 feedback responses per month, Generative AI, and Multiple metric types.
Enterprise
Includes unlimited users, 1000+ feedback responses per month, Generative AI for chat and phone calls, Multiple metric types, and SSO.
Lumoa alternatives
Canvs AIHas more momentum. Better for market research and brand management. A good Lumoa alternative.Read more
Verint Voice of the CustomerBetter for contact centers and integrates with existing infrastructure. A Verint Voice of the Customer alternative for mid-sized to large businesses. Excellent customer support is frequently praised.Read more
JiraBetter for project and task management. Suited for a broader range of industries. More established and recognized with generally positive ratings.Read more
ForstaBetter for larger enterprises with wider industry coverage, especially in traditionally regulated sectors. More established player with potentially slower momentum. Easier to use, but can be expensive and has a dated UI. A Forsta alternative for those prioritizing AI-driven text analysis and real-time insights.Read more
YabbleBetter for market research teams. Has more momentum based on website traffic growth. Offers access to customer panels.Read more
Google WorkspaceBetter for team collaboration and general productivity. A broader solution, not specifically for customer feedback analysis. More established, with a positive pricing sentiment.Read more
Lumoa FAQ
What is Lumoa and what does Lumoa do?
Lumoa is a customer experience management platform that uses AI-powered text analysis to provide real-time insights from customer feedback. It helps businesses understand customer sentiment, identify key themes, and improve customer satisfaction. Lumoa offers customizable dashboards, sentiment analysis, and integrates with various feedback sources.
How does Lumoa integrate with other tools?
Lumoa integrates with various tools through its API and existing integrations. It connects with popular survey platforms, CRM systems, and data warehouses, enabling seamless data flow for comprehensive customer experience analysis. This allows businesses to centralize feedback and enrich existing data with customer insights.
What the main competitors of Lumoa?
Alternatives to Lumoa include Canvs AI, Chattermill, and Yabble. These competitors offer similar text analytics and customer feedback analysis capabilities, often utilizing AI for sentiment analysis and topic modeling. Forsta is another option, providing a broader feedback platform.
Is Lumoa legit?
Yes, Lumoa is a legitimate customer experience platform. It's known for real-time insights and AI-powered analysis of customer feedback. While the pricing can be steep, users generally find the platform easy to use and appreciate the excellent customer support.
How much does Lumoa cost?
Lumoa pricing includes a Free plan, a Simple plan at €525/month, and a Professional plan at €999/month. Enterprise plan pricing is available upon request. Is Lumoa worth it? The free plan is a good starting point, with paid plans offering more features for larger organizations needing deeper product insights.
Is Lumoa customer service good?
Lumoa's customer service is consistently praised in reviews. Users highlight the helpfulness and responsiveness of the support team, particularly during implementation and integration. They appreciate the proactive check-ins and willingness to address concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.