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Forsta description
Forsta is a comprehensive software platform that helps businesses gather and understand feedback from customers, employees, and market research. It allows you to create and send surveys, analyze the data, and then present the findings in easy-to-understand reports and visualizations. Forsta aims to provide a complete picture of the human experience, helping you improve customer retention, make informed decisions, and ultimately drive growth. It's used by many large companies across various industries and is recognized as a leader in its field.
Who is Forsta best for
Forsta is a robust feedback platform for mid-size to large businesses seeking to gather insights from customers, employees, and market research. Users praise its versatility and comprehensive features, including custom scripting and reporting. However, some find it expensive and the UI dated. It's ideal for industries like Marketing & Advertising, Software, and Manufacturing, providing tools to create surveys, analyze data, and generate visualizations.
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Best fit for mid-size to large businesses.
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Ideal for Marketing & Advertising, Software, and Manufacturing.
Forsta features
| Supported Forsta allows creating and sending surveys to various audiences. |
| Supported Forsta provides tools to analyze collected data. |
| Supported Forsta enables the creation of reports and visualizations to present findings. |
| Supported Forsta offers sample and panel management for market research purposes. |
| Supported Forsta includes advanced analytics tools to search, sort, and filter data. |
| Supported Forsta allows crafting presentations, reports, infographics, and graphs to visualize data. |
| Supported Forsta provides automation tools to facilitate actions based on insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Forsta reviews
We've summarised 340 Forsta reviews (Forsta Capterra reviews and Forsta G2 reviews) and summarised the main points below.
- Incredibly versatile and customizable. Flexible to code custom scripts to create state-of-the-art surveys.
- Comprehensive platform that provides scripting surveys, reporting, dashboards, API integrations and more.
- Good for both simple and complex programming, and easy to use.
- Easy to create surveys and extract data. Well-integrated with databases such as SPSS.
- Customer service and the support teams are extremely helpful and responsive.
- Expensive, especially for small businesses. License cost and per-complete costs can be high.
- Support team is not always knowledgeable or quick to respond.
- Several mentions of server slowness, especially with large or complex surveys.
- Occasional bugs and glitches, such as un-randomizing elements or email campaign issues.
- Dated UI in some areas, particularly in authoring interface and with reporting tools, which can be clunky and non-intuitive. It may be best supported by Internet Explorer. A UI refresh is expected by many users.
Forsta pricing
The commentary is based on 24 reviews from Forsta Capterra reviews and Forsta G2 reviews.
Forsta's pricing is a recurring concern. Many reviewers mention its high cost and complex licensing structure as significant drawbacks, even while praising the software's capabilities. Some find the pricing prohibitive, especially compared to competitors offering similar features for less.
Users sentiment
Forsta alternatives
Decode by EntropikBetter for medium-sized businesses. Leverages AI for consumer research and trend predictions. Has strong momentum but has a smaller user base.Read more
The Predictive IndexBetter for talent optimization and team building. More focused on assessments for hiring, team dynamics, and employee engagement. Serves a wider range of industries including retail, real estate, hospitality, and transportation. Has more momentum in its employee growth.Read more
JotformBetter for users needing general form building features. Jotform has broader industry applicability and is growing faster. More affordable option for smaller businesses.Read more
FeedierBetter for smaller businesses needing basic feedback solutions. Has broader industry applicability and is growing faster. Offers rewards and incentives, but has less flexible reporting and customization. More affordable but some users report slow platform performance. A viable Forsta competitor for basic needs.Read more
Verint Voice of the CustomerBetter for contact centers. Stronger customer support. More cost-effective for enterprise businesses.Read more
SurveySparrowBetter suited for organizations prioritizing ease of use and engagement. Has broader industry coverage and is growing faster.Read more
Forsta FAQ
What is Forsta and what does Forsta do?
Forsta is a comprehensive experience management platform that helps businesses gather and analyze customer, employee, and market feedback. It offers robust survey creation, data analysis, and reporting tools, enabling organizations to improve customer retention and make data-driven decisions. Forsta is known for its versatility and customization options, but can be expensive.
How does Forsta integrate with other tools?
Forsta offers integrations via its API, enabling connections with various tools. It seamlessly integrates with platforms like SPSS for database management, enhancing data analysis capabilities. While specific integrations aren't extensively listed, the API allows for custom connections to suit individual business needs.
What the main competitors of Forsta?
Alternatives to Forsta include Jotform, Feedier, SurveySparrow, and ClickUp. These competitors offer similar functionalities, such as survey creation, data analysis, and reporting features. While Forsta excels in comprehensive market research capabilities, exploring these alternatives can provide suitable options depending on specific needs and budget.
Is Forsta legit?
Forsta is a legitimate and safe software platform for market research and feedback collection. It's known for its versatility and comprehensive features, but it is considered expensive. Forsta is trusted by many large companies and boasts a user-friendly interface.
How much does Forsta cost?
Forsta does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific product needs and the size of your organization.
Is Forsta customer service good?
Forsta's customer service receives mixed reviews. While some praise the helpfulness and responsiveness of the support team, others have found them to be lacking in knowledge and slow to address issues. Several users mention difficulty finding needed information, even with the extensive knowledge base.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.