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DevRev description
DevRev is a software platform designed for technology companies, particularly those offering Software as a Service (SaaS). It combines customer support tools with product development features, aiming to improve how companies understand and respond to customer needs. DevRev offers tools for managing customer interactions, tracking product issues, and planning development, all within a single platform. Its standout feature is its use of AI and data analysis to connect customer feedback directly with product development decisions. This helps companies build better software by bridging the gap between customer support and development teams.
Who is DevRev best for
DevRev is a unified customer support and product development platform designed for tech companies, especially SaaS providers. Users praise its modern interface and AI-powered insights, while some note areas for improvement in the Turing AI chatbot and UI polish. It streamlines workflows and integrates seamlessly with other tools.
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Ideal for small to medium-sized businesses, especially SaaS providers.
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Best fit for technology companies seeking to unify customer support and product development.
DevRev features
| Supported DevRev allows users to track submitted tickets and monitor their progress. |
| Supported DevRev offers a knowledge base with articles accessible via various channels. |
| Supported DevRev supports omnichannel communication across various channels like email, chat, and phone. |
| Supported DevRev combines product development and customer support in one platform, enabling seamless collaboration. |
| Supported DevRev uses AI to generate customer support responses based on its knowledge base and past interactions. |
| Supported DevRev offers workflow automation with no-code features and AI powered nodes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
DevRev reviews
We've summarised 108 DevRev reviews (DevRev TrustPilot reviews and DevRev G2 reviews) and summarised the main points below.
- Highly responsive and helpful customer support team.
- Modern and intuitive interface, a significant upgrade from competitors like Zendesk.
- Seamless integration with other tools and platforms.
- Powerful AI-driven insights and analytics for customer support and product development.
- Extensive customization options and a flexible API for tailoring the platform.
- The Turing AI chatbot in-app needs improvement.
- Some areas of the user interface still need polish.
- Limited customization options for user titles and account merging.
- Mobile app notifications could be more streamlined.
- Python support is lacking in some areas.
DevRev pricing
The commentary is based on 2 reviews from DevRev G2 reviews.
DevRev's pricing information is not available in the reviews. Users mention it as a "single point solution" encompassing various functionalities, potentially suggesting a consolidated pricing structure. However, comparative cost details are absent.
Users sentiment
DevRev alternatives
devrev vs ClickUpBetter for broader project management needs outside of software development. Wider industry applicability makes it a more versatile ClickUp alternative. Has a larger user base but is growing slower.Read more
devrev vs Salesforce Service CloudBetter for larger enterprises needing broader industry solutions. Lacks the tight product development integration. More established, but DevRev is growing faster.Read more
devrev vs PylonMore support-focused; DevRev is product development and support combined. A DevRev competitor focused on streamlining B2B customer support operations.Read more
devrev vs FreshdeskBetter for broader customer service needs outside of the software development lifecycle. Has slower momentum. More suitable for companies of all sizes across various industries. Lower ratings on Glassdoor. Users report issues with the auto-assign feature, mobile app, and analytics. A Freshdesk alternative for product development focused customer support.Read more
FrogedMore focused on customer success and engagement for SaaS businesses. Has slower momentum and some users report unethical billing practices.Read more
ConfluenceBetter for general knowledge sharing and team collaboration. Less focused on connecting customer feedback with development.Read more
DevRev FAQ
What is DevRev and what does DevRev do?
DevRev is a unified customer relationship management (CRM) and application development platform designed for SaaS companies. It connects customer feedback with product development using AI-powered insights and automation. This streamlines workflows, improves communication, and helps build better software by aligning customer needs with development priorities.
How does DevRev integrate with other tools?
DevRev integrates seamlessly with other tools and platforms through its flexible API and extensive customization options. This allows for streamlined workflows and enhanced data sharing between DevRev and other applications.
What the main competitors of DevRev?
Top DevRev alternatives include Zendesk Support Suite, ClickUp, Froged, and Freshservice. These platforms offer similar features like customer support tools, AI-powered automation, and workflow management. ClickUp is a broader work management platform while Froged focuses specifically on SaaS businesses.
Is DevRev legit?
DevRev appears to be a legitimate platform. User reviews on G2 and Glassdoor rate it highly, praising its modern interface and helpful customer support. The platform integrates product development and customer support, using AI to enhance both. However, some users note that the AI chatbot and some UI aspects could be improved.
How much does DevRev cost?
I couldn't find pricing details for DevRev. Contact DevRev directly for specific pricing information and to determine if the product is worth the investment for your needs.
Is DevRev customer service good?
DevRev's customer service receives overwhelmingly positive feedback. Users praise the team's responsiveness, helpfulness, and proactive approach, describing them as "top-notch" and "brilliant." They consistently go the extra mile, acting as true partners throughout the onboarding process and beyond.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.