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DevRev

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Company health

Employee growth
59% increase in the last year
Web traffic
33% increase in the last quarter
Financing
February 2024 - $151M

Ratings

G2
4.5/5
(121)
Glassdoor
4.7/5
(143)

DevRev description

DevRev is a software platform designed for technology companies, particularly those offering Software as a Service (SaaS). It combines customer support tools with product development features, aiming to improve how companies understand and respond to customer needs. DevRev offers tools for managing customer interactions, tracking product issues, and planning development, all within a single platform. Its standout feature is its use of AI and data analysis to connect customer feedback directly with product development decisions. This helps companies build better software by bridging the gap between customer support and development teams.

Who is DevRev best for

DevRev is ideal for technology companies, particularly SaaS businesses, wanting to unify customer support and product development. We find that it's especially effective for medium-sized businesses. Users appreciate its modern interface and AI-driven insights, noting it as an upgrade from platforms like Zendesk. It helps bridge the gap between customer support and development teams, leading to better software development decisions.

  • Perfect for medium-sized businesses (101-1,000 employees) seeking to unify customer support and product development.

  • A strong fit for tech companies, especially SaaS providers aiming to align customer feedback with product development.

DevRev features

Supported

DevRev Search: DevRev Search allows users to access all their siloed information in one place, going beyond simple retrieval to deliver real results.

Supported

DevRev Plug SDK: DevRev's Plug SDK enables users to discover insights and scale customer experience (CX) effortlessly, building AI-powered, self-service user experiences within the app.

Supported

DevRev Support App: DevRev's Support App helps boost customer satisfaction with a modern support platform, supercharging support teams.

Supported

DevRev Build App: DevRev's Build App helps teams ship faster, reduce waste, and maximize customer impact by unleashing the potential of developers with AI.

Supported

Airdrop: Airdrop is DevRev's patented technology that solves conversational AI's biggest obstacle for effective workplace deployment by ingesting and unifying previously siloed data sources from across your company’s existing software solutions.

Supported

DevChat: DevChat is DevRev’s Conversational AI Experience, which allows users to unify all customer conversations, enable support teams, and increase customer satisfaction.

Supported

DevInsights: DevInsights provides users with analytics capabilities to understand customer behavior, identify areas for improvement, and measure the impact of changes.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+0.87

Reliability and Performance

Rather positive
+0.5

Ease of Implementation

Rather positive
+0.5

Scalability

Strongly positive
+1

DevRev reviews

We've summarised 122 DevRev reviews (DevRev TrustPilot reviews and DevRev G2 reviews) and summarised the main points below.

Pros of DevRev
  • Highly responsive and helpful customer support team.
  • Modern and intuitive interface, a significant upgrade from competitors like Zendesk.
  • Seamless integration with other tools and platforms.
  • Powerful AI-driven insights and analytics for customer support and product development.
  • Extensive customization options and a flexible API for tailoring the platform.
Cons of DevRev
  • The Turing AI chatbot in-app needs improvement.
  • Some areas of the user interface still need polish.
  • Limited customization options for user titles and account merging.
  • Mobile app notifications could be more streamlined.
  • Python support is lacking in some areas.

DevRev pricing

The commentary is based on 4 reviews from DevRev G2 reviews.

We find that DevRev is generally considered affordable, especially for startups. However, some users have noted concerns about the pricing of UserExperior, a related product, finding it costly compared to alternatives. More detailed pricing information is needed for a complete picture.

Users sentiment

Strongly positive
+1

DevRev alternatives

DevRev FAQ

  • What is DevRev and what does DevRev do?

    DevRev is a unified customer relationship and product development platform designed for SaaS companies. We find it connects customer feedback with development decisions using AI, bridging the gap between support and engineering teams. It offers tools for managing customer interactions, tracking issues, and planning development, all in one place.

  • How does DevRev integrate with other tools?

    We find that DevRev seamlessly integrates with various tools and platforms, allowing for a smooth flow of information between different systems. This integration capability enhances its functionality and extends its potential uses.

  • What the main competitors of DevRev?

    We find that DevRev's main competitors are Pylon, Freshdesk, Salesforce Service Cloud, Zoho Desk, ClickUp, and HubSpot Service Hub. These alternatives offer similar functionalities in customer support, workflow automation, and team collaboration. Some also include broader project management features.

  • Is DevRev legit?

    We find DevRev to be a legitimate platform. It receives positive ratings, strong user reviews, and demonstrates significant growth. While some users note areas for improvement, many praise its modern interface and helpful customer support.

  • How much does DevRev cost?

    Unfortunately, DevRev doesn't publicly share their pricing details. We recommend contacting them directly for a customized quote.

  • Is DevRev customer service good?

    We find that DevRev's customer service is generally viewed positively. Users frequently praise the responsiveness and helpfulness of the support team, describing them as "excellent," "incredibly responsive," and true partners. While some features are still under development, the DevRev team is actively working on improvements based on user feedback.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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