DevRev vs ClickUp

by Gralio Feb 25, 2025

DevRev excels in aligning customer support with product development, making it ideal for SaaS companies. ClickUp offers greater flexibility and a wider range of project management capabilities for general use. Choose DevRev if your priority is a tight feedback loop between customer feedback and product development; choose ClickUp if you need a more versatile tool for managing diverse projects across your organization.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 5158 reviews and 60 websites, saving 1 day, 5 hours, 9 minutes of reading.

DevRev

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ClickUp

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About

DevRev is a software platform designed for technology companies, particularly those offering Software as a Service (SaaS). It combines customer support tools with product development features, aiming to improve how companies understand and respond to customer needs. DevRev offers tools for managing customer interactions, tracking product issues, and planning development, all within a single platform. Its standout feature is its use of AI and data analysis to connect customer feedback directly with product development decisions. This helps companies build better software by bridging the gap between customer support and development teams.

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Summary

Main difference

DevRev is a specialized platform designed to unify customer support and product development, particularly for SaaS companies. ClickUp, on the other hand, offers a broader range of work management features, catering to diverse teams and projects across various industries.

Relative strengths of DevRev (compared to ClickUp)

Strong integration with development tools like Jira and Slack, fostering better collaboration between support and engineering teams.
AI-powered insights derived from customer feedback to inform product development decisions.
Focus on customer-centric development, enabling companies to build products that truly meet customer needs.

Relative weaknesses of DevRev (compared to ClickUp)

Less versatile than ClickUp for general project management tasks outside of software development.
Steeper learning curve due to its specialized features and focus on development integration.
Mobile app experience, while functional, needs further refinement according to user reviews.

Who is using DevRev and ClickUp?

No data

Olesia Krilyshyn

Sales Acceleration Specialist at Reply.io

Connor Gillivan

SEO expert; 7x Founder (Exit in 2019)

Bibi The Link Builder

Link Building Expert

Who should use DevRev VS. ClickUp

DevRev is a software platform designed for tech companies, especially SaaS providers, that combines customer support with product development. Users praise its intuitive interface and AI-driven insights. Some users mention that the Turing AI chatbot and some UI elements could be improved. DevRev integrates with tools like Jira, Slack, and Salesforce.

ClickUp is a versatile project management solution praised for its customizability and robust features. Users appreciate its clean interface and collaborative tools, but some find the extensive features overwhelming. A central hub for tasks, communication, and goal setting, ClickUp helps teams streamline workflows and boost productivity.

Ideal for small to medium-sized businesses, especially SaaS providers.
Best for technology companies aiming to unify customer support and product development.

Ideal for small, medium, and large businesses seeking an all-in-one productivity platform.
Suitable for diverse sectors, including marketing, IT, education, and more.

DevRev and ClickUp features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Task Management

Supported

DevRev supports creating, managing, assigning, and tracking tasks with due dates.

Supported

ClickUp fully supports task management, including assigning tasks, setting due dates, and tracking progress.
Multiple Project Views

Partially supported

DevRev supports Kanban and custom views, but other views are not explicitly mentioned.

Supported

ClickUp supports multiple project views like list, board, Gantt, calendar, and custom views.
Real-Time Team Communication

Partially supported

DevRev might offer real-time communication indirectly via integrations like Slack, but not natively.

Supported

ClickUp offers real-time chat, comments, mentions, and file sharing for team communication.
App Integrations

Supported

DevRev offers a wide range of integrations with popular tools like Jira, Slack, and GitHub.

Supported

ClickUp integrates with numerous apps via native integrations, Zapier, and other third-party apps.
Project management integrations

Partially supported

DevRev integrates with Jira for project management, but Trello and Asana are not explicitly supported.

Partially supported

ClickUp does not natively integrate with tools like Jira, Trello, or Asana, but it could be achieved through third-party services or custom API integrations.
Task management

Supported

DevRev allows creating and assigning tasks, especially when linked to work records.

Supported

ClickUp supports the ability to create and assign tasks to team members.

Qualities

Value and Pricing Transparency

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Customer Service

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Ease of Use

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Reliability and Performance

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Ease of Implementation

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Scalability

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DevRev and ClickUp Pricing

No data

We couldn't find a pricing page for DevRev.

ClickUp offers a tiered subscription pricing model with a free plan and several paid plans. The pricing is per user per month, billed annually. They also offer add-ons like ClickUp AI.

Plans

See full Pricing page

DevRev and ClickUp review insights

Users love

Highly responsive and helpful customer support team.
Modern and intuitive interface, a significant upgrade from competitors like Zendesk.
Seamless integration with other tools and platforms.
Powerful AI-driven insights and analytics for customer support and product development.
Extensive customization options and a flexible API for tailoring the platform.

Highly customizable and adaptable to various workflows.
User-friendly interface praised for its clean design.
Effective for team collaboration and communication.
Robust task management features with multiple views.

Users dislike

The Turing AI chatbot in-app needs improvement.
Some areas of the user interface still need polish.
Limited customization options for user titles and account merging.
Mobile app notifications could be more streamlined.
Python support is lacking in some areas.

Occasional glitches and bugs can disrupt workflow.
Mobile app can be glitchy and less intuitive than the desktop version.
Advanced features, like custom workflows, can be complex to set up.
The abundance of features can be overwhelming for new users.

DevRev and ClickUp Ratings

G2

4.5/5

(121)
TrustPilot

3.7/5

(1)
Glassdoor

4.7/5

(143)

G2

4.7/5

(2590)
Capterra

4.6/5

(2460)
TrustPilot

3.1/5

(62)
Glassdoor

3.7/5

(393)

Company health

Employee growth

61% increase in the last year

14% increase in the last year

Web traffic

12% decrease in the last quarter

1% decrease in the last quarter

Financing

April 2024 - $151M

July 2021 - $538M

How does DevRev's AI-driven feedback analysis compare to ClickUp's reporting features?

DevRev's AI-driven feedback analysis connects customer feedback directly with product development decisions, allowing for data-driven improvements. ClickUp, while offering robust reporting features for project management like task completion and progress tracking, doesn't have the same AI-powered analysis of customer feedback for product development. ClickUp's reporting focuses on internal project metrics, whereas DevRev uses AI to analyze customer feedback and connect it to the development process.

Which product better integrates support and development for SaaS companies?

DevRev better integrates support and development for SaaS companies. Its core design philosophy centers around connecting customer feedback directly to the development process using AI and analytics. While ClickUp is a versatile project management tool, it lacks the specialized focus on integrating customer support insights into the development cycle that DevRev offers. DevRev's features, such as its AI-driven insights and integrations with support platforms, directly address the needs of SaaS companies looking to improve their product based on customer feedback.

What are the advantages of DevRev?

DevRev's advantage lies in its tight integration of customer support with product development, leveraging AI to connect customer feedback directly to product decisions. This is particularly beneficial for SaaS companies aiming to build customer-centric software. While ClickUp offers a broader range of project management features, DevRev focuses specifically on bridging the gap between customer needs and product development, making it ideal for customer-focused software companies.

What are the disadvantages of DevRev?

DevRev's AI-powered chatbot needs further refinement, and some users find aspects of the interface clunky. Customization options, particularly for user titles and account merging, are limited. The mobile app, while functional, has room for improvement regarding notifications. Finally, some users have noted insufficient Python support.

Alternatives to DevRev and ClickUp

Freshdesk

Freshdesk is a customer service software designed for businesses of all sizes. It brings together all customer interactions - like emails, chats, and social media - into a single platform. Freshdesk helps automate tasks such as assigning tickets and offers helpful insights through reporting and analytics. Its focus on automation and user-friendly design aims to make customer service smoother and more efficient.

Notion

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

monday.com

monday.com is a customizable work platform designed to streamline workflows and improve team collaboration. It offers a suite of products, including monday work management, monday sales CRM, and monday dev, each tailored to specific team needs. With features like dashboards, automations, and integrations, monday.com enables businesses to manage projects, track progress, and make data-driven decisions. Its flexible and adaptable design caters to various industries and scales as organizations grow.

Zendesk Support Suite

Zendesk Support Suite is a customer service software solution designed to help businesses of all sizes provide excellent customer support. It offers a range of tools, including messaging, live chat, AI-powered automation, and a self-service help center. It aims to improve agent productivity, personalize customer interactions across various channels (like social media and email), and streamline workflows to increase efficiency. Zendesk emphasizes data-driven decision-making and boasts a user-friendly interface that integrates with numerous other business applications.

Jira

Jira is a popular work management tool from Atlassian used by teams of all sizes to track tasks and projects. It helps organize, prioritize, and track work progress through customizable workflows, boards, and reporting features. Although highly configurable and initially popular for software development, Jira is now used by various teams for project management, bug tracking, and issue resolution.

Freshservice

Freshservice is a cloud-based IT management software designed for mid-sized to large businesses. It offers a range of tools to streamline IT services, such as help desk ticketing, asset management, incident and problem tracking, and knowledge management. Freshservice aims to simplify IT operations and improve efficiency through automation and AI-powered insights. It boasts a user-friendly interface, making it easy for teams to adopt and use.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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