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unitQ description
unitQ analyzes customer feedback from various sources like apps, surveys, and social media. Using AI, it identifies trends and issues, alerting teams to problems and suggesting improvements. This helps companies understand customer sentiment, prioritize issues, and make data-driven decisions to improve products and services. unitQ is trusted by large companies like Spotify and Reddit and is designed for product, engineering, and customer experience teams.
Who is unitQ best for
unitQ is an AI-powered customer feedback analysis platform ideal for product, engineering, and CX teams at medium to large software companies. It analyzes feedback from various sources, identifies trends, and alerts teams to critical issues. Users praise its excellent customer support and insightful dashboards but note occasional inaccuracies and a steep learning curve.
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Best for medium-sized businesses.
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Ideal for software companies with large customer bases.
unitQ features
| Supported UnitQ supports sentiment analysis to categorize feedback as positive or negative. |
| Supported UnitQ analyzes feedback from various sources to identify trends and patterns, visualizing them in charts and dashboards. |
| Supported UnitQ uses AI to analyze feedback from various sources like emails, surveys, and reviews. |
| Supported UnitQ uses AI to analyze reviews, identify trends, and surface high-impact feedback. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
unitQ reviews
We've summarised 44 unitQ reviews (unitQ G2 reviews) and summarised the main points below.
- Excellent customer support and responsiveness.
- Easy-to-use interface and dashboards.
- Fast implementation and integration with various data sources.
- Strong text analytics and ability to benchmark against competitors.
- Real-time insights and alerts for proactive issue resolution.
- Difficulty using unitQ for daily tasks and finding relevant use cases.
- Lack of team permissions and folder systems for better organization.
- Inaccurate data and monitor tagging issues.
- AI summarization and GPT features need improvement.
- Overwhelming number of features for infrequent users.
unitQ pricing
The commentary is based on 1 reviews from unitQ G2 reviews.
No pricing information found on the website.
Users sentiment
See the unitQ pricing page.
unitQ alternatives
ChattermillBetter for enterprise companies. Chattermill has negative pricing sentiment. It is growing faster than unitQ. Users report issues with automated workflows and data source limitations.Read more
Canvs AIBetter suited for enterprise companies. Has more momentum based on employee growth. A unitQ alternative and competitor.Read more
AsanaBetter for project management and team collaboration. Wider industry applicability. Has more momentum. More suitable for teams of all sizes.Read more
CapturiBetter for analyzing customer service phone calls, especially for retail, consumer goods, transportation and logistics, telecommunications, energy and utilities, marketing and advertising, and the automotive industry. Well-established in Scandinavia. Primarily targets larger companies. Has higher customer ratings.Read more
ForstaBetter for creating and sending surveys. A strong Forsta alternative for those focused on feedback gathering and analysis. Caters to a wider range of industries, particularly marketing, manufacturing, education, and software. More user-friendly but has performance issues.Read more
ArtiwiseBetter suited for enterprise companies. Has fewer features and integrations. Is growing faster in terms of web traffic and employee growth. Higher average G2 rating.Read more
unitQ FAQ
What is unitQ and what does unitQ do?
unitQ is an AI-powered customer feedback analytics platform. It aggregates feedback from various sources, identifies trends and sentiments, and provides actionable insights. This helps companies proactively address customer issues, improve products, and enhance customer experience. unitQ is used by companies like Spotify and Reddit.
How does unitQ integrate with other tools?
unitQ integrates with various data sources, including apps, surveys, and social media platforms. It also offers integrations with popular customer support and feedback tools, enabling seamless data flow and analysis. This allows for comprehensive customer feedback analysis and efficient issue resolution.
What the main competitors of unitQ?
Alternatives to unitQ include Chattermill, Canvs AI, and Artiwise. These competitors offer similar AI-powered customer feedback analysis, helping companies understand customer sentiment and improve their products and services. While unitQ excels in real-time insights, consider these alternatives for potentially different pricing or functionalities.
Is unitQ legit?
Yes, unitQ is a legitimate software company specializing in AI-driven customer feedback analysis. They are trusted by major brands like Spotify and Reddit, offering valuable insights for product improvement. However, some users find certain features difficult or inaccurate, and the numerous functionalities can be overwhelming.
How much does unitQ cost?
I couldn't find pricing details for unitQ. For the most current pricing information, it's best to visit their website or contact their sales team directly. This will help you assess if the product is worth the cost.
Is unitQ customer service good?
unitQ's customer service receives overwhelmingly positive feedback. Users consistently praise the helpfulness, responsiveness, and collaborative approach of the support team. They appreciate the team's dedication to addressing questions, resolving issues, and ensuring successful implementation of the platform.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.