Last updated on
Company health
Ratings
Capturi description
Capturi is a software platform that uses artificial intelligence to analyze customer service phone calls for companies. It identifies important information from these calls to help businesses improve customer satisfaction, make agents more efficient, and automate some tasks. Capturi provides summaries of calls, identifies trends, and even suggests improvements for customer interactions. They primarily work with larger companies and are well-established in Scandinavia.
Who is Capturi best for
Capturi is an AI-powered software designed for contact centers in larger companies, especially within Transportation & Logistics, Retail, and Software industries. It analyzes customer service calls to identify key insights, improve agent efficiency, and enhance customer satisfaction. Users praise its user-friendly interface, proactive customer support, and valuable insights. While some report minor transcription inaccuracies and setup complexity, the overall user experience is positive, as evidenced by high ratings on G2 and Capterra.
-
Best fit for medium to large companies.
-
Ideal for Transportation & Logistics, Retail, and Software companies.
Capturi features
| Supported Capturi analyzes calls to identify trends, patterns, and sentiment for improved customer experience. |
| Supported Capturi Assistant helps reduce conversation length by automating tasks and offering relevant information to agents. |
| Supported Capturi AI Agent manages phone conversations, automating responses and handling inquiries. |
| Supported Capturi Knowledge Universe makes company information easily accessible during conversations. |
| Supported Capturi Live Agent allows real-time interactions between customers and human agents. |
| Supported Capturi integrates with CRM systems and communication platforms for enhanced workflow. |
| Supported Capturi's platform helps automate customer service, boost efficiency, and gain insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Capturi reviews
We've summarised 52 Capturi reviews (Capturi Capterra reviews and Capturi G2 reviews) and summarised the main points below.
- Significantly reduces onboarding time for new salespeople through the call library feature.
- Provides valuable insights into customer interactions, leading to improved customer satisfaction.
- User-friendly interface and easy navigation.
- Excellent and proactive customer support and customer success management.
- Helps identify areas for improvement in sales calls and customer interactions.
- Minor inaccuracies can occur in transcription, especially in complex or multi-lingual conversations.
- Setting up and configuring the tool effectively requires initial time and effort.
- Exporting data to PDF or other common formats is not straightforward.
- Limited options for dashboard layout and design customization.
- Advanced analysis features are somewhat limited, potentially requiring API usage.
Capturi pricing
The commentary is based on 6 reviews from Capturi G2 reviews.
Capturi offers custom pricing based on the number of inquiries, department function, and chosen features. You need to fill out a form to request a quote.
Users sentiment
See the Capturi pricing page.
Capturi alternatives
Salesforce Service CloudBetter fit for enterprise companies. More integrations with other platforms. Broader industry applicability. Negative pricing sentiment.Read more
Ender TuringBetter for enterprise companies. More focused on financial institutions. Has less momentum.Read more
Qualtrics Customer ExperienceBetter for enterprise companies. Gathers customer feedback through surveys and analysis, not call analysis. Broader industry applicability. More established, but slower growth. Ease of use and customer service may be less favorable. Pricing considered less transparent. A Qualtrics Customer Experience competitor and alternative.Read more
Dialpad Ai VoiceBetter fit for companies of all sizes. Offers video conferencing and instant messaging. Integrates with Google Workspace and Salesforce. More popular based on website traffic and employee growth. Provides more consistent call quality and transcription accuracy. Offers power dialing features.Read more
IntercomBetter for smaller orgs and broader industry fit. More widely adopted with a larger user base but has negative pricing sentiment. Features focus on chat and automated support. Intercom is a strong Capturi competitor and alternative.Read more
SaleskenBetter for medium and large companies, focusing on sales teams. Has faster website traffic and employee growth. More positive user reviews, but some report issues with real-time cues and integrations. Salesken is a strong Capturi competitor and alternative.Read more
Capturi FAQ
What is Capturi and what does Capturi do?
Capturi is an AI-powered software platform designed for contact centers. It analyzes customer service calls, providing summaries, identifying trends, and suggesting improvements for customer interactions, ultimately boosting customer satisfaction and agent efficiency. It's particularly well-suited for larger companies.
How does Capturi integrate with other tools?
There is no information available about specific integrations for Capturi. However, it's designed for larger companies with contact centers, suggesting potential compatibility with existing enterprise systems. For detailed integration capabilities, contacting Capturi directly is recommended.
What the main competitors of Capturi?
Top alternatives to Capturi include Ender Turing, Qualtrics Customer Experience, and Dialpad Ai Voice. These competitors offer similar AI-driven analysis of customer interactions, focusing on improving customer satisfaction and agent performance. Salesforce Service Cloud and Intercom are also viable alternatives for businesses seeking comprehensive customer service platforms.
Is Capturi legit?
Capturi is a legitimate platform. User reviews on G2 and Capterra rate it highly (4.8/5 or higher). Users love its insights into customer interactions and user-friendly interface. While some setup is required, Capturi is considered safe and effective for improving customer satisfaction.
How much does Capturi cost?
I cannot find pricing details for Capturi. Contact the vendor directly to determine if Capturi is worth the investment for your product pricing needs.
Is Capturi customer service good?
Customers consistently praise Capturi's exceptional customer service and proactive support team. Users highlight the helpfulness of customer success managers, who provide guidance and suggest new ways to utilize the platform. This personalized assistance ensures users maximize the value of Capturi and achieve their business goals.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.