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Vozy description
Vozy uses conversational AI (artificial intelligence that understands human speech) to automate customer service calls. Their software understands and responds to customer questions, potentially resolving over half of inquiries without human intervention. Vozy also offers real-time call analysis, helping you understand customer needs and improve service. They prioritize data security, making them a reliable choice for handling sensitive information.
What companies are using Vozy?
Who is Vozy best for
Vozy is a conversational AI platform automating customer service calls. It excels at handling a high volume of inquiries, resolving many without human intervention. Users praise its efficient automation and human-like conversations, but some find the support slow and setup costly. Ideal for medium-sized businesses seeking improved customer experience and streamlined communication.
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Best fit for medium-sized businesses.
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No specific industry fit.
Vozy features
| Supported Vozy offers a platform for building and deploying conversational AI applications, such as chatbots and virtual assistants. |
| Supported Vozy uses AI chatbots to automate customer service and resolve inquiries. |
| Supported Vozy offers 24/7 automated customer support via its conversational AI platform. |
| Supported Vozy leverages AI and automation to enhance agent productivity and personalize customer interactions. |
| Supported Vozy offers voice-based interactions powered by AI. |
| Supported Vozy offers AI-powered chatbots that automate conversations and provide instant responses. |
Vozy pricing
The commentary is based on 1 reviews from Vozy G2 reviews.
No pricing information found.
Users sentiment
See the Vozy pricing page.
Vozy alternatives
IT GlueBetter for IT documentation and knowledge management. Geared towards IT professionals and MSPs.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on SaaS companies, particularly mid-market, with a product-led growth strategy. More positive pricing sentiment.Read more
ConfluenceBetter for project documentation and team collaboration. Primarily text-based, unlike Vozy's conversational AI focus. Confluence has negative pricing sentiment.Read more
HuduBetter for IT documentation and knowledge management. Geared towards managed service providers and IT professionals as a Vozy alternative.Read more
PolyAIBetter suited for businesses with high call volumes in hospitality, retail, healthcare, and insurance. Has more momentum based on employee growth.Read more
Vozy FAQ
What is Vozy and what does Vozy do?
Vozy is a conversational AI platform that automates customer service calls. It understands and responds to customer inquiries, resolving many without human intervention. Vozy also provides real-time call analysis to improve service and prioritizes data security.
How does Vozy integrate with other tools?
Vozy integrates with popular CRMs, marketing automation platforms, and other business tools. This allows for seamless data flow, enhanced customer insights, and improved workflow efficiency. It streamlines processes like appointment reminders and payment collections.
What the main competitors of Vozy?
Vozy competes with other conversational AI platforms for customer service automation like Skit and Tiledesk. Alternatives for IT documentation and knowledge management include IT Glue, Hudu, and Confluence. WorkHub Tasks offers similar task management and automation features.
Is Vozy legit?
Yes, Vozy is a legitimate conversational AI platform for automating customer service. G2 reviewers rate it 4.6/5, praising its flexible automation and positive impact on customer experience. However, some users mention slow support and occasional call quality issues. Consider these factors when evaluating Vozy for your business.
How much does Vozy cost?
Vozy doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Vozy is worth the investment for your use case.
Is Vozy customer service good?
Vozy's customer service receives positive feedback for its helpfulness, responsiveness, and the speed of implementation. However, some users mention slow support response times and high setup costs. Overall, despite some areas for improvement, customer service appears to be a strength.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.