Logo of Skit

Skit

LinkedIn

Last updated on

Company health

Employee growth
5% decrease in the last year
Web traffic
23% increase in the last quarter
Financing
July 2021 - $28M

Ratings

G2
4.5/5
(2)

Skit description

Skit is a cloud-based software that uses artificial intelligence to automate customer service calls. It understands and responds to questions in multiple languages and dialects, mimicking natural conversation. This helps companies handle a high volume of calls, reduce costs, and potentially improve how customers feel about their service experience. Skit is designed for large businesses in various industries and has received awards for its technology.

Who is Skit best for

Skit is a cloud-based AI software designed to automate customer service calls. It supports multiple languages and dialects. It analyzes conversations, providing insights into customer behavior and trends. Skit is best for small to medium-sized businesses.

  • Best for small to medium-sized businesses.

  • Suitable for businesses across various industries.

Skit features

Type in the name of the feature or in your own words tell us what you need
Supported

Skit supports multiple languages, including English, Spanish, French, Hindi and more.
Supported

Skit uses AI to handle calls, answering basic questions and routing to agents.
Supported

Skit uses AI to analyze conversations, providing insights into sentiment, trends, and customer behavior.
Supported

Skit.ai enhances customer service by reducing response times, improving satisfaction, lowering costs, and improving agent efficiency.

Skit alternatives

  • Logo of Talkdesk
    Talkdesk
    Better for larger businesses seeking a comprehensive contact center solution. Suitable for a wider range of industries. Has more established market presence and is growing faster. Offers real-time dashboards and integrations with popular helpdesk solutions.
    Read more
  • Logo of Vozy
    Vozy
    More focused on finance and healthcare. Has faster website traffic growth and more stable employee growth. Users appreciate the flexible automation features, but note some issues with support response times and platform navigation. A strong Skit alternative competitor for automating customer service calls.
    Read more
  • Logo of Crexendo
    Crexendo
    Better suited for companies seeking a comprehensive communication platform. Stronger customer satisfaction and user reviews. More established and has more momentum. Broader appeal for various business sizes.
    Read more
  • Logo of Intercom
    Intercom
    Better fit for companies of all sizes and various industries, especially Software, IT & Telecommunications. Offers live chat, chatbots, and multi-channel integration. Has more momentum currently. Users praise the AI agent and integrations but dislike email threading and pricing. A strong Intercom alternative.
    Read more
  • Logo of Pypestream
    Pypestream
    Offers pre-built applications for common customer requests. Has slightly less momentum.
    Read more
  • Logo of DialShree Predictive Dialer
    DialShree Predictive Dialer
    DialShree Predictive Dialer offers broader omnichannel support including voice, email, chat, and social media, and has significantly more user reviews and higher documented user satisfaction. It is growing faster than Skit. However, some users report occasional slowness and limited reporting customization.
    Read more

Skit FAQ

  • What is Skit and what does Skit do?

    Skit is a cloud-based AI-powered conversational intelligence platform automating customer service calls. It handles high call volumes, understands multiple languages and dialects, and offers insights into customer behavior, ultimately reducing costs and improving customer experience. It's designed for large businesses.

  • How does Skit integrate with other tools?

    Skit integrates with other tools through APIs, but specific integrations aren't publicly listed. For detailed integration information, contacting Skit directly is recommended.

  • What the main competitors of Skit?

    Top alternatives to Skit include Talkdesk, Vozy, and DialShree. These competitors offer similar AI-powered solutions for automating customer service calls and improving customer experience. They provide features like call routing, analytics, and integrations to enhance contact center operations.

  • Is Skit legit?

    Yes, Skit is a legitimate AI-powered customer service automation platform. It offers multilingual support and conversational intelligence, aiming to improve customer service and reduce costs for large businesses. G2 gives Skit a 4.5/5 star rating based on two reviews.

  • How much does Skit cost?

    I couldn't find pricing details for Skit. For the most current pricing information, it's best to visit Skit's website or contact their sales team directly.

  • Is Skit customer service good?

    Skit's customer service receives negative feedback. Users report slow response times, a lack of project deployment visibility, and difficulty getting issues resolved, ultimately impacting ROI.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.