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PolyAI description
PolyAI offers conversational AI designed to power lifelike customer service voice assistants. These AI assistants can understand and respond to natural language, handle a large volume of calls, and resolve over 50% of customer inquiries. PolyAI integrates with existing call center systems and provides real-time analytics to measure performance and identify areas for improvement. This helps businesses enhance customer satisfaction, reduce agent workload, and save on operational costs.
Who is PolyAI best for
PolyAI offers conversational AI to automate customer service calls. This AI can understand and respond to complex inquiries, resolving over half of customer issues without human intervention. Real-time analytics help identify areas for improvement and enhance the customer experience. Businesses appreciate the improved call handling and reduced agent workload, leading to significant cost savings.
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Best for medium to large businesses (100+ employees) seeking improved call center efficiency.
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Ideal for businesses with high call volumes, especially in hospitality, retail, healthcare, and insurance.
PolyAI features
| Supported PolyAI offers AI-powered agents for voice and text conversations. |
| Supported PolyAI primarily supports inbound call handling and integrates with call center platforms. |
| Supported PolyAI offers integrations with various platforms like Twilio and through APIs. |
PolyAI pricing
See the PolyAI pricing page.
PolyAI alternatives
TalkdeskBetter for larger businesses seeking a comprehensive contact center solution. Offers real-time dashboards and helpdesk integrations. More established, with slower growth but more user reviews available.Read more
OmiliaBetter for multi-channel integrations including email and social media. Focuses on larger enterprises, particularly in the finance, telecommunications, and energy sectors. Has stronger website traffic growth momentum.Read more
HubSpot Sales HubBetter for managing sales processes and workflows. A good HubSpot Sales Hub alternative for mid-sized businesses wanting streamlined sales automation. More user-friendly interface and broader industry applicability.Read more
Yeastar P-Series PBX SystemBetter for businesses seeking unified communications like video conferencing and team chat. Offers flexible deployment options (cloud, on-premise, or hardware). Well-regarded for ease of use and strong customer support. A PolyAI alternative or competitor for small to medium businesses needing a VoIP solution.Read more
Salesforce Service CloudBetter for larger businesses and offers more comprehensive customer service tools. It has broader industry coverage and integrates with other Salesforce products. Salesforce Service Cloud is a strong Salesforce competitor and PolyAI alternative.Read more
VozyMore focused on finance and healthcare for medium to large businesses. Has received positive feedback for customer support and flexible implementation. However, users mention slow support response and high setup costs. Also, some have noted occasional call quality issues and limited omnichannel features.Read more
PolyAI FAQ
What is PolyAI and what does PolyAI do?
PolyAI provides conversational AI-powered voice assistants for enhanced customer service. These assistants understand natural language, handle high call volumes, and resolve many inquiries automatically, integrating with existing call center systems and offering real-time analytics.
How does PolyAI integrate with other tools?
PolyAI integrates with various platforms, including Twilio, and offers API access for custom integrations. This allows businesses to connect PolyAI with their existing call center systems and other business tools.
What the main competitors of PolyAI?
PolyAI's main competitors include Talkdesk, Omilia, and Vozy. These companies also offer conversational AI-powered solutions for customer service automation and call center optimization. Other alternatives, like Salesforce Service Cloud and HubSpot Sales Hub, offer broader sales and service platforms.
Is PolyAI legit?
Yes, PolyAI is a legitimate company offering conversational AI for customer service. They are known for their lifelike voice assistants and ability to resolve a significant portion of customer inquiries, potentially improving customer satisfaction and reducing agent workload. PolyAI appears safe to use, integrating with existing call center systems.
How much does PolyAI cost?
I couldn't find pricing information for PolyAI. Contact PolyAI directly to discuss pricing details and determine if the product is worth the investment for your needs.
Is PolyAI customer service good?
PolyAI's customer support receives positive feedback. Users praise the knowledgeable, adaptable, and responsive team, highlighting their excellent support and willingness to help with any request. This contributes to a smooth implementation process and creates confidence in the product.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.